Thank you for taking time to leave a review. Please feel free to provide specific feedback regarding your experience with the Member's Mark Pro-Series 5 Burner Gas Grill, as we are always looking for ways to improve customer experience. We would love to know how to turn your 1 start review into a 4 or 5! For questions, or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. For self help information. Please visit the link below to a YouTube playlist of videos regarding tips, tricks, and troubleshooting for your grill: https://www.youtube.com/playlist?list=PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIRHope this helps!

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. For replacement parts don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!