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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 111-120 of 160 reviews
May 8, 2025
Benji
1 out of 5 stars review

Don't waste your money

This grill is junk. You get what you pay for, cheap price = cheap grill. Spend the money buy a recongnizable brand name. Youll be happy you did.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark Pro-Series 5 Burner Gas Grill! You didn't mention if you're experiencing any issues, but please don't hesitate to reach out to Customer Support via email or phone at: support@proseriesbbq.com or 1-833-454-0864. We would be happy to address any issues you may be facing.Additionally, please feel free to indicate any feedback regarding specific parts or areas of the Member's Mark Pro-Series Grill you feel could use improvement, we are always looking for ways to improve customer experience. Hope this helps, we want you to love your grill!

Oct 20, 2024
Larry
1 out of 5 stars review

Unaccepable Customer Svc... or lack there of

I held for 15 minutes, Got a guy Sams employee from Nigeragua... who promiced to pickup my $ 700 stainless steel grill ... that wont work, He put me on hold, another answered and tried to talk over me, how rude

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Grill we don't have access to order/call information, nor can we provide feedback to Sam's Club regarding your telephone experience. By leaving a review, it is only reflected for the product you purchased, NOT your order/call experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Grill and NOT the Sam's Club purchase or call experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. For troubleshooting or questions regarding your grill, don't hesitate to reach out to manufacturer customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Mar 13, 2024
Dianea1967
5 out of 5 stars review

Perfect Grill!

Got this grill about 3 weeks ago and we love it. We have made everything from burgers, chicken and fish to fajitas. It cooks evenly and we had not had any 'flare' ups. It is well made, super easy to put together and I love the features like thermostat control (works like an oven), powerful side sear station and the finish is nice. The oversized stainless grill grates should last a long time. Propane gas guard allows you to turn the propane off while the grill is hot without getting burned. Would definitely recommend!

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Aug 22, 2024
Ktall
5 out of 5 stars review

Sturdy product and great instructions

Very clear instructions. I wish our company could use something this nice. Haven't tried the grill yet, but the construction is very good. The large bottom pan cracked the paint a little when I tightened the wire cage screws. I'll paint to prevent rust.

Review from BILT
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Sep 9, 2024
Tony
4 out of 5 stars review

Good, almost great

I considered this and a large number of other grills with similar features and size. This one appears to be the best value. I've used it five or six times now and really only have one complaint. The casters are very small and don't perform well over brick or paver patios. I think they would be fine if you had a perfectly smooth poured concrete patio or didn't have to ever move the grill. The casters also are set too far in from the edge to allow the locking lever. Toby easily accessible. I find myself having to get on my hands and knees to lock and unlock the casters, which is pretty frustrating. The grill heats quickly, and is much easier to clean than other grills I've had, largely due to the stainless steel components inside. The window on the cover that allows you to see what's on the grill is a game changer. I'll never buy a grill without this feature now. If you're someone who doesn't like to read assembly instructions or user manuals, I would avoid this grill. You will probably find yourself frustrated. I think many of the poor reviews of this grill are from people who either didn't follow the assembly instructions or the user's manual.

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Feb 20, 2024
TucsonAZ
5 out of 5 stars review

Absolutely perfect.

Quality design and great tolerances and fits,engineered drafted,delivered,assembled exactly as shown and zero problems, literally this entire unit only required the use of a standard fillips head screw driver I did use a flat head to just tighten a little more. The video that you can use to assemble this thing is absolutely perfect.

Review from BILT
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Mar 8, 2025
Count
1 out of 5 stars review

Installation is too tedious. Even though it was simple, it took way too much time and way too much effort.

Installation too tedious you practically have to screw every single screw yourself

Review from BILT
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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your frustration regarding the length of the assembly, but we&#39;re happy to hear the instructions were clear. Your feedback is important to us. <br /><br />Please Note: Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332. Hope this helps!

Feb 23, 2025
CVALDIVIA17
3 out of 5 stars review

It does not light up. started does not click.

It does not light up. started does not click.

Review from BILT
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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your ignition issues. For troubleshooting ignition issues, please visit page 24 of your user manual. For questions or assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

May 6, 2025
Rich
5 out of 5 stars review

Gas grill

very good

Review from BILT
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Jun 14, 2025
mick
5 out of 5 stars review

Outdoor grill mazter

Heavy duty well built

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