Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark Pro-Series 5 Burner Gas Grill! You didn't mention if you're experiencing any issues, but please don't hesitate to reach out to Customer Support via email or phone at: support@proseriesbbq.com or 1-833-454-0864. We would be happy to address any issues you may be facing.Additionally, please feel free to indicate any feedback regarding specific parts or areas of the Member's Mark Pro-Series Grill you feel could use improvement, we are always looking for ways to improve customer experience. Hope this helps, we want you to love your grill!

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Grill we don't have access to order/call information, nor can we provide feedback to Sam's Club regarding your telephone experience. By leaving a review, it is only reflected for the product you purchased, NOT your order/call experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Grill and NOT the Sam's Club purchase or call experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. For troubleshooting or questions regarding your grill, don't hesitate to reach out to manufacturer customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear about your ignition issues. For troubleshooting ignition issues, please visit page 24 of your user manual. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your frustration regarding the length of the assembly, but we&#39;re happy to hear the instructions were clear. Your feedback is important to us. <br /><br />Please Note: Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332. Hope this helps!

Thank you for taking time to leave a review. Please feel free to provide specific feedback regarding your experience with the Member's Mark Pro-Series 5 Burner Gas Grill, as we are always looking for ways to improve customer experience. We would love to know how to turn your 1 start review into a 4 or 5! For questions, or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. For self help information. Please visit the link below to a YouTube playlist of videos regarding tips, tricks, and troubleshooting for your grill: https://www.youtube.com/playlist?list=PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIRHope this helps!

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. For replacement parts don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!