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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control
4 out of 5 stars
stars
220 ratings160 reviews
  1. 5 stars60% (133)
  2. 4 stars11% (25)
  3. 3 stars9% (19)
  4. 2 stars5% (10)
  5. 1 star15% (33)

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Showing 101-110 of 160 reviews
May 14, 2024
Reviewer name: NickHead
1 out of 5 stars
1 out of 5 stars review

Save yourself the headache

I was going to buy a Weber, but then since they are made in China as well I figured if I am stuck with almost all China BBQ’s, may as well look at other brands & options. I liked the features on this BBQ, the stainless racks, viewing window, and sear burner were appealing enough for me to make my purchase. Thankfully assembly was easy for me. The castors should be better, but the overall finished product looked good, and I was excited for this grill. Then went to use it, and realized this BBQ has the even burners on this “thermo” setup, which you must push and hold the knob down to activate until the thermo units stay on. Well, mine do not stay on no matter how long I push them down and after standing at my BBQ just to hold down the knobs I am extremely dissatisfied and disappointed in this unit. I can’t do anything but hold down these two knobs to keep them lit, I’ve tried to adjust the knobs on output, the “bbbq/bake” knob, etc.. and nothing works. The whole option of switching from bbq to an oven is ok, but if a bbq can not function like a bbq first like this then it is a 100% total fail product. Do not buy, spend the little extra and buy a Weber. Shipping took an extended couple of weeks as well, put me past a planned weekend which also sucked. I don’t return items like ever, but this bbq is going back. Save yourself the headache.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear you're not 100% satisfied. For your convenience, I've included a link below to a Quick Start guide for the Member's Mark Pro-Series 5 Burner Grill with Thermostatic Controls. Please consider subscribing to our YouTube channel where you can find step-by-step instructional videos, recipes and more! https://www.youtube.com/watch?v=fXyF-gcQHBw&t=41sFor troubleshooting assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Mar 12, 2024
Reviewer name: JC
4 out of 5 stars
4 out of 5 stars review

Five burner grill

Overall, this is a fantastic grill for any avid griller like me. Assembly took roughly 2 hours by myself. I took my time and didn't rush. All parts were there and nothing was injured or damaged with delivery. The grill grates are made of stainless steel and heavy-duty. I do wish the knobs were also made of a stronger material instead of plastic. I like the viewing window in the lid of the grill so I can see the food as it's cooking. The grill maintains its cooking temperature very well even after opening the lid to add food or turn food over. The searing station works great and is a fun feature. It's made of cast iron which should last for many uses. I would have preferred a more durable material for the wheels as they seem to be a plastic material and might not hold up over time. The grill has a removable grease tray that covers the entire bottom of the grill and can easily be washed down. This is a fantastic feature for ease of cleaning. The size of the grill is more than enough for a larger family or even a get-together with several people. I'm very satisfied with this grill and look forward to many more cookouts with it.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your favorite features! Your feedback regarding the casters and knobs has been noted. Thank you for choosing Member's Mark. Happy grilling!

Apr 9, 2025
Reviewer name: theloyd
4 out of 5 stars
4 out of 5 stars review

Great grill

instructions about where the electrode cords should go before being attached

Review from BILT
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Apr 24, 2025
Reviewer name: Lk23
4 out of 5 stars
4 out of 5 stars review

Loiks nice

Not the easiest BBQs to build…it took a while

Review from BILT
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Apr 29, 2025
Reviewer name: Johan
5 out of 5 stars
5 out of 5 stars review

Easy to use!

Very easy to use and nice to be able to see it in 3D and different angles.

Review from BILT
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Aug 23, 2024
Reviewer name: Sonia Martinez
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

1.5hrs for a price adjustment on 8/22, unsuccessfu

Unable to do a price adjustment since it went on sale

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Grill we don't have access to pricing or order information. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Grill and NOT the Sam's Club purchase experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. Hope this helps!

Apr 8, 2024
Reviewer name: Steve
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Malfunctioning grill

Two of five burners do not work and the grill will not get above 350°.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please Note: For burners #2 and #4 you must push-in and turn the control knobs counter-clockwise to 'HI' and hold for 10-15 seconds to allow the thermocouple time to heat up. If the flame extinguishes, you have let go too soon. Try again. For your convenience, I've included a link below to a step-by-step instructional video to the Quick Start guide including how to set-up and how to light your Member's Mark Pro-Series 5 Burner Gas Grill: https://www.youtube.com/watch?v=fXyF-gcQHBw&t=37sFor additional support, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jun 17, 2025
Reviewer name: Handyman D
5 out of 5 stars
5 out of 5 stars review

The best

Hands down the best step by step installation process EVER!

Review from BILT
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Aug 14, 2024
Reviewer name: john
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

great at doing steaks and burgers

Unit was not hard at all to put together less than 2 hours by myself

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Sep 4, 2025
Reviewer name: Pro series
5 out of 5 stars
5 out of 5 stars review

Great job

good details

Review from BILT
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