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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 101-110 of 160 reviews
Apr 13, 2024
DinD
2 out of 5 stars review

Won't reach operating temperature

Very disappointed in this purchase. The grill will not achieve anything past 470 degrees. On a day that the weather is 80 degrees and a little breeze with all 5 burners going the grill took over 20 minutes to reach 470. Should be able to expect better of a $700.00 grill, especially with the "No Return" caveat.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. It sounds like you have activated the regulator's flow limiting device which is a safety feature in all regulators. For your convenience I've included a link below to step-by-step instructional video for how to reset this safety feature: https://www.youtube.com/watch?v=Ojz0UIA0TDk&t=2sTo avoid tripping the flow limiting device in the future, always follow the proper lighting and shut down procedures for every use. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos For additional questions or assistance, please reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Sep 9, 2024
Tony
4 out of 5 stars review

Take good care of your investment

We bought this grill after seeing my father's grill still going after 10 years. We have had it for just over a year and love it. To people contemplating, you need to consider that this grill will last a long time with proper care. By that I mean clean it at regular intervals especially the bottom of the firebox. The firebox is made of cast aluminum. If you do not clean it you may have a flare up or uncontrolled burning of food particles which will burn hotter than the cast aluminum will handle. We had a flare up and the firebox is now deformed where the flare up was. We are looking to replace the basin so we can keep using it. It's an awesome grill but you have to take care of it.

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Aug 23, 2024
Sonia Martinez
1 out of 5 stars review

Verified Purchase

1.5hrs for a price adjustment on 8/22, unsuccessfu

Unable to do a price adjustment since it went on sale

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Grill we don't have access to pricing or order information. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Grill and NOT the Sam's Club purchase experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. Hope this helps!

Apr 8, 2024
Steve
1 out of 5 stars review

Verified Purchase

Malfunctioning grill

Two of five burners do not work and the grill will not get above 350°.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please Note: For burners #2 and #4 you must push-in and turn the control knobs counter-clockwise to 'HI' and hold for 10-15 seconds to allow the thermocouple time to heat up. If the flame extinguishes, you have let go too soon. Try again. For your convenience, I've included a link below to a step-by-step instructional video to the Quick Start guide including how to set-up and how to light your Member's Mark Pro-Series 5 Burner Gas Grill: https://www.youtube.com/watch?v=fXyF-gcQHBw&t=37sFor additional support, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jun 17, 2025
Handyman D
5 out of 5 stars review

The best

Hands down the best step by step installation process EVER!

Review from BILT
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Aug 14, 2024
john
5 out of 5 stars review

Verified Purchase

great at doing steaks and burgers

Unit was not hard at all to put together less than 2 hours by myself

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Apr 29, 2025
Johan
5 out of 5 stars review

Easy to use!

Very easy to use and nice to be able to see it in 3D and different angles.

Review from BILT
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Apr 24, 2025
Lk23
4 out of 5 stars review

Loiks nice

Not the easiest BBQs to build…it took a while

Review from BILT
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Apr 9, 2025
theloyd
4 out of 5 stars review

Great grill

instructions about where the electrode cords should go before being attached

Review from BILT
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Sep 4, 2025
Pro series
5 out of 5 stars review

Great job

good details

Review from BILT
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