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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 91-100 of 160 reviews
Jun 25, 2024
GWI
5 out of 5 stars review

Verified Purchase

5 Burner grill

Works fine so far

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Aug 17, 2024
Teto
5 out of 5 stars review

Verified Purchase

Big Papi

Great grill!!

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Apr 17, 2024
Dan
2 out of 5 stars review

Verified Purchase

Dented out of the box

Came with a part dented

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. For replacement parts, please don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home!

Apr 5, 2024
Russ
5 out of 5 stars review

Verified Purchase

Very Satisfied

Quick easy delivery

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Oct 6, 2024
phil
4 out of 5 stars review

Great Product, one minor issue

Assembly, about 2.5 hours. I would suggest making all the phillips head screws as #2. Larger screws were much better with a #3 phillips head. Parts were well organized, including the screw set. Even tho I didn't need any, really appreciate the extra screws. The little tool for the wheel assembly is pure genius. I did break the plastic cover on the side burner spark ignighter. That was an assembly issue on my part, the end of it got hung up on safety grate on the side burner as I was tightening the screw. Reason I'm giving this 4 instead of 5, the oven temperature is running 50F high in almost all settings. I've confirmed it with both a digital oven probe and an infrared gun. I'm hoping it's adjustable.

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Apr 13, 2024
DinD
2 out of 5 stars review

Won't reach operating temperature

Very disappointed in this purchase. The grill will not achieve anything past 470 degrees. On a day that the weather is 80 degrees and a little breeze with all 5 burners going the grill took over 20 minutes to reach 470. Should be able to expect better of a $700.00 grill, especially with the "No Return" caveat.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. It sounds like you have activated the regulator's flow limiting device which is a safety feature in all regulators. For your convenience I've included a link below to step-by-step instructional video for how to reset this safety feature: https://www.youtube.com/watch?v=Ojz0UIA0TDk&t=2sTo avoid tripping the flow limiting device in the future, always follow the proper lighting and shut down procedures for every use. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos For additional questions or assistance, please reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Mar 12, 2024
Stephiegal16
5 out of 5 stars review

Uniquely brilliant features

I have been using this grill for a few weeks now and I can honestly say it is one of the most user friendly grills I have ever owned. The temperature regulator keeps flame ups under control and the viewing window allows me to view my food without losing heat. As an added bonus, this grill has an oven like setting which allows you to set a temperature and keep it constant. It basically adds an extra oven to my household for big meals. It’s going to be great for the holidays.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review! We're so happy you're enjoying all the features that the Member's Mark Pro-Series 5 Burner Grill has to offer. Thank you for choosing Member's Mark. Happy grilling!

May 20, 2024
jmhall1945
3 out of 5 stars review

Won't get hot, wind blows flame out

I purchased the natural gas version of this grill. There were two problems with the grill as received: 1) The grill would not heat up to more than 350 degrees, even after an hour - I checked and all 5 burners were working fine on the BBQ setting. I made the assumption that the factory had installed the propane orifices instead of the natural gas orifices because the orifice holes were very small. I happened to have a set of 100mm orifices from a previous project. That problem is solved. 2) Also, it is impossible to keep the burners lighted if the wind is blowing more than a gentle breeze. We live in SE Kansas and the wind is always blowing, much of the time, over 35 MPH. This makes this grill unusable much of the summer. Do you have a suggested way to add a shield to the back of the grill to protect it from the wind. On a positive note, on a recent, mostly calm day, the temperature control system worked like a champ, keeping the grill temp at 250 degrees for three hours. With a stiff breeze blowing, the flame gets blown out every few minutes, especially with the temp controller working.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Based on your description, it seems like the flow limiting device in the regulator may have tripped. Check out our instructional video on how to reset it here: https://www.youtube.com/watch?v=Ojz0UIA0TDk&t=3s. To prevent this in the future, make sure to follow the correct lighting and shutdown procedures. For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com. Our agents are standing.

Sep 9, 2024
Tony
4 out of 5 stars review

Take good care of your investment

We bought this grill after seeing my father's grill still going after 10 years. We have had it for just over a year and love it. To people contemplating, you need to consider that this grill will last a long time with proper care. By that I mean clean it at regular intervals especially the bottom of the firebox. The firebox is made of cast aluminum. If you do not clean it you may have a flare up or uncontrolled burning of food particles which will burn hotter than the cast aluminum will handle. We had a flare up and the firebox is now deformed where the flare up was. We are looking to replace the basin so we can keep using it. It's an awesome grill but you have to take care of it.

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Mar 12, 2024
JC
4 out of 5 stars review

Five burner grill

Overall, this is a fantastic grill for any avid griller like me. Assembly took roughly 2 hours by myself. I took my time and didn't rush. All parts were there and nothing was injured or damaged with delivery. The grill grates are made of stainless steel and heavy-duty. I do wish the knobs were also made of a stronger material instead of plastic. I like the viewing window in the lid of the grill so I can see the food as it's cooking. The grill maintains its cooking temperature very well even after opening the lid to add food or turn food over. The searing station works great and is a fun feature. It's made of cast iron which should last for many uses. I would have preferred a more durable material for the wheels as they seem to be a plastic material and might not hold up over time. The grill has a removable grease tray that covers the entire bottom of the grill and can easily be washed down. This is a fantastic feature for ease of cleaning. The size of the grill is more than enough for a larger family or even a get-together with several people. I'm very satisfied with this grill and look forward to many more cookouts with it.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review with your favorite features! Your feedback regarding the casters and knobs has been noted. Thank you for choosing Member's Mark. Happy grilling!