Thank you for taking time to leave a review. Please Note: For burners #2 and #4 you must push-in and turn the control knobs counter-clockwise to 'HI' and hold for 10-15 seconds to allow the thermocouple time to heat up. If the flame extinguishes, you have let go too soon. Try again. For your convenience, I've included a link below to a step-by-step instructional video for how to light your Member's Mark Pro-Series 5 Burner Gas Grill: https://www.youtube.com/watch?v=UYCxeCE8ULIFor additional support, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. It is recommended to read your user manual in its entirety before use. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7am. - 11pm. (CST) Monday through Saturday and 10am. - 8pm. (CST) on Sundays. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear you're not 100% satisfied. For troubleshooting steps for a variety of issues, please visit your user manual. For additional quesitons or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. For your convenience, I've included a link to our YouTube page where you can find troubleshooting, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills