Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition! For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7am. - 11pm. (CST) Monday through Saturday and 10am. - 8pm. (CST) on Sundays. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear you're not 100% satisfied. For troubleshooting steps for a variety of issues, please visit your user manual. For additional quesitons or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. For your convenience, I've included a link to our YouTube page where you can find troubleshooting, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills