Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for

Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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4 out of 5 stars

stars220 ratings160 reviews

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Showing 11-20 of 160 reviews

Jul 30, 2025

Randy

5 out of 5 stars review

Verified Purchase

Love this grill

Perfect for church cook outs Family gathering

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Aug 28, 2024

Disappointed

3 out of 5 stars review

Verified Purchase

Too expensive for plastic

You have to get used to the way the burners are lit. Knobs are plastic. Why didn’t the designers close off the back end to allow someone to utilize the cabinet space? Instead, it’s open to nature and anything that’s placed inside the cabinet will get soaked and dirty. Too be continued…

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. There is CSA testing that must be performed and passed in order for a grill to be approved for sale in North America. The venting on the back your grill is all part of the required air flow in order for your grill to work correctly and safely. Tip for Storage: Each Pro-Series grill comes with an included all weather grill cover to protect your grill from rain, snow, leaves etc. when not in use. Note: Allow your grill to fully cool before putting on your grill cover. Hope this helps!

May 3, 2024

Fauntleroy

2 out of 5 stars review

Verified Purchase

Somewhat Disappointing.

I’m somewhat disappointed. I replaced a 10yr old Members Mark Grill with this one. The gill doesn’t get anywhere near as hot. Will reach 400 degrees after an hour with all burners on. It did however grill my steaks nicely but took much longer than I’m use to. I had to keep the lid closed and burners on high. I’m trying to grill them not bake them. The seer burner barely heats. After running it on high for an hour I was able to get the grate hot enough to make grill marks but not seer the meat. At this point I may return the grill. I’ve called customer service 3 times so far without any success.

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reply from Member's Mark Supplier

Thanks for your review. We're sorry about the heating issue you experienced. Based on your description, it seems like the flow limiting device in the regulator may have tripped. Check out our instructional video on how to reset it here: https://www.youtube.com/watch?v=Ojz0UIA0TDk&t=3s. To prevent this in the future, make sure to follow the correct lighting and shutdown procedures. For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.

May 29, 2025

Michael

5 out of 5 stars review

Verified Purchase

great grill

Grill is made with heavy duty metal, The searing station is great for steaks.

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Jun 6, 2025

Lala

5 out of 5 stars review

Verified Purchase

This grill does it all

Great for grilling, baking and cleaning.

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Jun 8, 2025

Albert

4 out of 5 stars review

Verified Purchase

Nice grill built well but needs some work.

The grill is great only thing is it takes to long to heat up to the temperature you set.

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Apr 25, 2025

RON

5 out of 5 stars review

Verified Purchase

Grill!

Nice Grill! but the assembly was time consuming

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Aug 19, 2025

Brh

5 out of 5 stars review

Verified Purchase

Nice

Nice pit, cooks well

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Apr 30, 2024

Bruce

1 out of 5 stars review

Verified Purchase

This grill takes a long time to cook the meat.

I just bought this grill and already 2 of my burners stop working,I am very disappointed.Also my stuff wasn’t ship when it was supposed and I kept getting the around each time I called.

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reply from Member's Mark Supplier

Thank you for your review. Just a heads up, your Member's Mark Pro-Series 5 Burner Gas Grill has 2 burners with pre-installed thermocouples. When lighting, hold the control knobs in the "HI" position for up to 30 seconds. These thermocouples enable an oven-like feature, expanding your cooking options. Check out our Quick Start guide for more info: https://www.youtube.com/watchv=fXyFgcQHBw&t=41s. For tutorials and recipes, subscribe to our YouTube channel. Need help? Contact customer care at 1-833-454-0864 or support@proseriesbbq.com. Thanks again!

Dec 29, 2024

David A

1 out of 5 stars review

Doesn't Get Hot - Returned

Doesn't get hot past $350. Difficult to turn on and constantly checking to ensure the thermocoupled flames were on. Ended up returning it. Wasn't worth the nearly $700 paid for it.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you returned your unit before allowing us a chance to address any issues you were facing. We're sorry to hear about your thermocouple/heating issue. A minor adjustment to the thermocouple would have resolved. We also have a video chat option to help walk you through troubleshooting steps via one-on-one video assistance. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We hope you will consider Member's Mark in the future!