Thank you for taking time to leave a review. We're sorry to hear about your ignition issues. For troubleshooting ignition issues, please visit page 24 of your user manual. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your heating issue. We apologize for the delay in receiving a replacement regulator. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn&#39;t have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is significant delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. We expect to have the transition completed, and to resume normal shipments within the coming weeks. Once your order has shipped, you will receive an email with tracking information. Please note, to avoid any unnecessary delays we have begun shipping parts to customers as they become available. You may receive multiple packages for the same order. We appreciate your patience during this process. Should you wish, the option to return for a replacement is also available through Sam&#39;s Club.<br /><br />Please Note: Most heating issues can be corrected with troubleshooting. For your convenience, I&#39;ve included a link below to our YouTube channel where you can find how to videos, troubleshooting, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills<br /><br />Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I&#39;ve included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIR<br /><br />We&#39;re here to help anyway we can. If you&#39;re still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We&#39;d be happy to address any issues you might be having.