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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 61-70 of 160 reviews
Sep 3, 2024
Hendrix
3 out of 5 stars review

Verified Purchase

Pro series

Appears to be well built. However after putting together the igniter does not work. Too early to give this one a 5 star rating

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your ignition issues. For troubleshooting ignition issues, please visit page 24 of your user manual. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Aug 3, 2025
ottomobile
1 out of 5 stars review

Unable to heat up the grill

Only able to get grill to around 300f degrees, tried all trouble shooting steps, even reached out to support. they said they have a regulator on order for us, that was 4 weeks ago and still no replacement regulator.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your heating issue. We apologize for the delay in receiving a replacement regulator. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn&#39;t have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is significant delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. We expect to have the transition completed, and to resume normal shipments within the coming weeks. Once your order has shipped, you will receive an email with tracking information. Please note, to avoid any unnecessary delays we have begun shipping parts to customers as they become available. You may receive multiple packages for the same order. We appreciate your patience during this process. Should you wish, the option to return for a replacement is also available through Sam&#39;s Club.<br /><br />Please Note: Most heating issues can be corrected with troubleshooting. For your convenience, I&#39;ve included a link below to our YouTube channel where you can find how to videos, troubleshooting, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills<br /><br />Hope this helps!

May 25, 2025
bz
2 out of 5 stars review

No heat

This grill does not get hot. Your food bakes. Zero char because it cant get above 375/400. Seems to be a commin complaint.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I&#39;ve included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIR<br /><br />We&#39;re here to help anyway we can. If you&#39;re still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We&#39;d be happy to address any issues you might be having.

Apr 28, 2025
Lynne
5 out of 5 stars review

Download the instructions!

Be sure to download the instructions by scanning the QR code in the manual. I speak from experience. The 3D images were much more useful than the drawings in the manual which were a bit confusing.

Review from BILT
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Jun 29, 2025
Big Bob
5 out of 5 stars review

Best grill & assembly instruction guide period!!

this instruction guide made the assembly super simple!! I've put together many pieces of furniture, toys, beds, cabinets, etc.. and this guide is far superior to any other!

Review from BILT
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Jun 30, 2025
Tony
3 out of 5 stars review

Average

Average difficulty to assemble. Hour and a half was more like 3 hours to unbox and set up. Fourth burner not working. The drip panel above the tank does not many sense. Electrical hook up was simple.

Review from BILT
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Jun 4, 2025
Bbq snob
5 out of 5 stars review

Great grill for a great price

This is a really nice grill. Bought this last year and it’s the best bbq grill I have ever used. The sear station is great. The grill itself gets hot enough to put a nice char on burgers and steaks which a lot of grills just can’t do.

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Jul 2, 2024
Mary E
5 out of 5 stars review

Verified Purchase

Natural Gas Grills

Very happy with this Natural Gas Grill.

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Sep 13, 2024
Natalie
5 out of 5 stars review

Verified Purchase

Loving it

Such a great grill, so large and it works amazing.

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Mar 14, 2024
Cactus
5 out of 5 stars review

Verified Purchase

awesome

mmark pro is a good burner

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