Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />We&#39;re sorry to hear you&#39;re not completely satisfied with your Member&#39;s Mark Pro-Series 5 Burner Gas Grill! If you&#39;re experiencing heating issues, don&#39;t hesitate to reach out to Customer Support via email at: support&#64;proseriesbbq.com or by phone at 1-833-454-0864. We would be happy to address any issues you&#39;re facing.<br /><br />For additional troubleshooting, how-to and recipe videos, please visit our YouTube channel:<br />https://www.youtube.com/&#64;MembersMarkGrills<br /><br />All Member’s Mark items carry a 100% member satisfaction guarantee. If you wish to speak to someone about a return/refund, contact Member’s Mark return center toll free at: 1- 888-746-7726 to start the return process. Hope this helps!

Thank you for taking time to leave a review with your favorite features. We're so glad you were able to find what you were looking for. Thank you for choosing Member's Mark, happy grilling!

Thank you for taking time to leave a review. Please consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting, recipes and more. https://www.youtube.com/@MembersMarkGrillsFor questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. We're sorry to hear about your ignition issues. For troubleshooting ignition issues, please visit page 24 of your user manual. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!