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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
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4.5 out of 5 stars
stars
780 ratings367 reviews
  1. 5 stars79% (613)
  2. 4 stars8% (64)
  3. 3 stars4% (35)
  4. 2 stars3% (22)
  5. 1 star6% (46)

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Showing 41-50 of 367 reviews
Aug 29, 2023
Reviewer name: Jrm41
1 out of 5 stars
1 out of 5 stars review

I recently purchased this griddle. I decided to give it a shot and not buy a Blackstone. I seasoned it with multiple layers of oil the way the instructions say. I decided to cook on it on a later date and the griddle surface violently warped and sounded like a gun going off while cooking diced chicken and mixed veggies. Hot oil went everywhere including on me. The picture says it all.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Unfortunately there wasn't a photo uploaded to your review. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning.All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at the number on your manual. Or by reaching out to the Member's Mark Help Center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!

Apr 23, 2022
Reviewer name: Pam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Griddle not grill!

Like the griddle, but thought I was purchasing a combination grill/griddle for a gift. When the gifted person opened the box to assemble he realized it was griddle only. He decided to keep the griddle and seems pleased with the versatility of the griddle.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for leaving a review. We are happy that it turned out to be a happy accident!

Jul 4, 2024
Reviewer name: Raddad
5 out of 5 stars
5 out of 5 stars review

Perfect price and great features

I've used this griddle several times this year (2024). I LOVE IT!!! It looks like a grill but it's a great look. There is no need for wind shields. So hot it can't be used on high. I've cooked at restuarants and the other brand griddles don't hold a candle to this one.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're loving your new griddle. Thank you for choosing Member's Mark, happy grilling!

Feb 7, 2022
Reviewer name: crocs909
5 out of 5 stars
5 out of 5 stars review

looks like a fancy griddle

The look of it is awesome as it’s all stainless steel. I was able to put it together all by myself even tho instructions said 2 people. It has a lot of screws to put on took me about 1.5 hours. The only thing I’m not too sure is if the carbon steel griddle is going to last. As it will quickly rust. Going on almost a year and it’s still good. Just oil it frequently . Buying a 70 inch cover for it.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review and feedback of your experience. Proper maintenance including seasoning (which is sounds like you're doing often) should keep your griddle top in good condition for a long time! Happy Grilling!

Jun 21, 2023
Reviewer name: MJ and AJ
3 out of 5 stars
3 out of 5 stars review

Sweaty Lid, great griddle

Used this for the first time for Fathers Day Weekend. While we cooked brats for 30 people for over an hour, it worked great! HOWEVER, we did not notice that the lid was collecting grease when the lid was closed while cooking, so that when we opened the lid, grease went all over the patio from dripping off the back 2 corners of the lid. I have never had that happen with my other griddle and am debating on returning it.. It did not overflow the grease tray, so not sure if this is "normal" for the lid to sweat and drip this much. I'll try again and maybe change my review.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you so much for taking time to leave a review. This is the first time we have heard of grease/condensation taking place during cooking! Our recommendation would be to use cooking domes over extremely greasy food or when cooking in very large quantities to stop splatter, or cook with the lid open for these occasions. Please feel free to provide an update when you try cooking again. We are very interested to hear if the problem is reoccurring. Thanks!

May 12, 2022
Reviewer name: Irwineve
3 out of 5 stars
3 out of 5 stars review

Good, but not excellent

To start, it took a little over 3 hours to assemble, enclosed directions were actually pretty good and well illustrated. Quality is just ok, but for the price, its more than a fair value. So far, happy with the way it cooks. HOWEVER, do not be fooled by the posted 5 year limited warranty, the only thing covered by the 5 years is the burners, everything else if just one year. It has archaic single click ignitors, that almost never light on the first click and the design forces you to shut burner valve off before you can try to re-ignite. I called their technical support line and the person I talked to was totally clueless and I am not sure English was his primary language.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave. Your feedback regarding the independently controlled ignitors has been passed along. If your technical support inquiry has not been answered, please feel free to reach out to Member's Mark help center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Mar 6, 2022
Reviewer name: Grill smoker 89
5 out of 5 stars
5 out of 5 stars review

Awesome Griddle!!!!

Bought this griddle today 3/5/22. Assembly took about 2hrs by myself, if you can operate a screw driver and read. Looks perfect assembled. No dents or scratches. Very happy. Doing the seasoning now and it’s it doing amazing! Heats very even and heats up fast. I can’t wait to cook on it. Definitely better than my friends blackstone that he paid more for. Have no doubts it will last for years. Excellent!!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for leaving a review. Thank you for choosing Member's Mark!

Jun 25, 2024
Reviewer name: Trevor
1 out of 5 stars
1 out of 5 stars review

Poor quality

I bought this griddle because up till now I've been impressed with Member's Mark quality. This griddle is the exception. The unit came damaged, and upon seasoning the griddle, the lid warped to the point of pulling the griddle off the base each time I open it. Overall I am very dissatisfied.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your griddle arrived in less than perfect condition. For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: : 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home!

Aug 21, 2023
Reviewer name: Rhue
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I highly recommend this

I don't know why i didn't buy one of these a long time ago. It's awesome. I bought this for my wife, but i probably cook on it more than she does. I did probably the best grilled shrimp I've ever done on it, and I'm 68 years old. We use it at least 3 times a week.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so glad you're enjoying your Member's Mark Pro-Series 5 burner Gas Griddle! Thank you for choosing Member's Mark, happy grilling!

May 3, 2024
Reviewer name: NYalb
1 out of 5 stars
1 out of 5 stars review

Even under cover and care, the griddle rusts!!!!!!

We have had this grill in mint shape and covered. Even so, the griddle has some rust every time we open it, even though we have all followed of the care tips. So, we decided it isn’t right we have to clean it constantly. I would say the griddle rotts!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Unfortunately, seasoning is not a single application. Seasoning your griddle top is required before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted:https://www.youtube.com/watch?v=2MIDadWvHmkFor further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.