Long-term owner, long-term issues
Bought this a little over 3-years ago and honestly, it's just been a headache. I have cooked on griddles for the better part of decade and know how to cook on them and maintain them. The main issue is the griddle top. No matter what, it is constantly rusting. I put about seven rounds of seasoning when I first got it and always season before/after each use - doesn't make a difference. I've used pretty much every oil imaginable - makes no difference. I replaced the griddle top through Member's Mark thinking it was just a poorly casted top. I had to pay for the griddle top out of pocket since I was just out of warranty. No changes in the new griddle top, still rusts and cracks. I've even took my sander and rotary tools and stripped both the old and new griddle top and re-seasoned. That definitely helped, but eventually it rusts. When sanding it down, I found there to be a ton of pitting and divots under the top layer, almost like it was just poorly casted. Pitting definitely prevents a good seasoning application, hence, likely why I get constant rusting. I really want to love this griddle. It's definitely nice looking and the storage drawers and lid make it look and feel premium. I just can't past the poor quality griddle top and I really don't want to spend another $100+ to replace it only to have the same issue again.
reply from Member's Mark Supplier
Thank you for taking time to leave a review. We want you to love your griddle. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Please note that seasoning will need to be done not only on the surface, but on the sides of the griddle top as well. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. (No need to use rotary tools!) Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted:https://www.youtube.com/watch?v=2MIDadWvHmkIt is important to note that you should never use soap to clean the griddle surface, or it will destroy the seasoning and you will need to start the seasoning process over. For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!
Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
