Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle forMember photos
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Very easy to assemble
Assdmbly was simple and straightforward. My 12 year old son assisted with the digital instruction app. Only needing a screw driver to assemble made things easy. Can't wait to get cooking.
Def DO NOT RECOMMEND FOR NATURAL GAS CONVERSION
The build process of the grill itself is pretty painless and easy. No problem for tanks. However, if you're converting to a natural gas line, definitely DO NOT buy this product. It's one of the most poorly engineered designs I've ever encountered and honestly, dangerous bc it's so hard to connect. The copper line coming from the burner is too short, so sits right in the middle of nowhere where its near impossible to access. And the natural gas hose can barely fit. One of the most frustrating things I've ever done and 4 hours later am not done. Ridiculous.
Do not buy
This is a terrible product. After one use it was filthy and couldn't even clean it anyway. I should have returned it right away but we tried to use it a few more times, spent money on products to clean it and it still didn't clean. $400 down the drain
Thank you for taking time to leave a review. Please view your user manual for instructions on how to clean the outside surfaces of your Member's Mark Pro-Series 5 Burner Gas Griddle. In terms of the griddle top cook surface, please note that your griddle top should NEVER be cleaned with soap or cleaning products. Your griddle top should always have several coatings of seasoning. What is seasoning?Seasoning is the process of applying multiple coatings of oil to the griddle surface, heating to a high temperature, to bake the oil into the griddle top, creating a slick, non-stick surface, that is blackened and protected from rust and oxidization.Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle. DO NOT USE SOAP/CLEANING PRODCUTS on the griddle surface, this will destroy the seasoning.Please consider subscribing to our YouTube channel where you can find step-by-step instructions for how to season your griddle top, as well as other how-to videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videosFor a assistance, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!
Nice Griddle but dislike the new model
Wish I had bought the last year model. It’s the same exact size but came with 2 extra drawers and built sturdier with a middle column that supports the heavy griddle. I care less about the magnet attachment and cover for this years new model plus cost $100 more then last years price.
Good purchase - not the best shipping
The item arrived about 3 days late after our "scheduled" date because the transportation company was a bit of a hassle to deal with because the airport terminal has issues with the delivery off the plane. Then when we received the item, it was dented in the front. It doesn't affect the way it operates and the thing itself is amazing for the money we spent. It heats up great, and cooks everything evenly without an issue, but it's a bit frustrating to see that it was slightly damaged when we had to wait almost 3 days after our scheduled delivery. I don't know if we would order full shipping like this again through Sam's because of this experience.
Horrible Experience
I am very disappointed in this griddle and customer service experience. I bought this to use for my son's first birthday party and couldn't even use it. The griddle came dented in multiple spots, the lid was discolored, and the griddle itself was discolored. It took 2 weeks to be emailed a response, in which I was told the dented and discolored items could be replaced but to sand the griddle top to get rid of the discoloration. Like I said, I bought this for an event and was unable to use it because of the defective product itself and the lack of customer service. Why would I want to sand a grill top that should come in good condition when I bought it brand new. I bought this because of the positive reviews but I wish I would have went with a higher quality grill.
Thank you for taking time to leave a review. We are sorry to hear about your damaged parts and general dissatisfaction with your customer service experience.All Member’s Mark items carry a 100% member satisfaction guarantee. We are happy to provide any replacement parts as needed for damaged or missing parts. The griddle top is made of hot-rolled steel which requires seasoning before the first use. Discolouring/Rust can happen when seasoning has not been applied, has worn off or when the griddle has been stored for long periods. A well seasoned griddle top has a sheen, oily black/dark coating, evenly across the entire surface.Due to your griddle being brand new and the seasoning having not been applied, this is the reason the customer care professional recommend you to season your griddle top as it will remove any discolouration. In this particular instance, the customer care agent was able to offer you a solution to fix your issue, which does not require a replacement.With continued use of your griddle, the seasoning bond will get better and more non-stick. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. If rust does appear on your griddle top, the heavy gauge steel griddle is easily restored and re-seasoned.
Order two! One dented by contol knobs
Bought two of these about a month ago, one for us and the other for my son. Both delivered. Put ours together fine. Son finally got a day off to get his put together and opened box and several dents near control knobs. Customers service hard to understand and not very helpful. There only solution recommended by them was a refund. Asked for replacement part, which is unknown. Was told we would get an email. My son is not happy
Thank you for taking time to leave a review. We are sorry to hear about the damage to your son's unit upon delivery! There is contact information in the manual for how to reach out to us for replacement parts. We would be happy to send your son any parts he needs right to his home. Should you have any additional questions or concerns, please don't hesitate to Member's Mark a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.
Horrid quality and even worse customer care.
We bought this product a few months ago and only used it four times. We followed all of the instructions verbatim to "season", protect it, we kept it fully covered when not in use, and followed all of the cleaning instructions to a "T" after using it. The griddle was already rusting tons after only four uses. We tried to call the manufacturer to get a replacement griddle for it. They said the warranty does not cover that portion of the grill, even though it was only purchased 60 days earlier. We were incredulous! Sam's doesn't stand by this product and I can see why. It is a piece of trash and I was glad to return it. We will not buy another Member's Mark grill. Ryan S.
Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Unfortunately, seasoning is NOT a single application. Seasoning your griddle top is required before and after EVERY cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted: https://www.youtube.com/watch?v=2MIDadWvHmk We hope you will consider Member's Mark in the future.
DONT WASTE YOUR MONEY
I bought this griddle and return the next day. It would not heat enough to season with a slight breeze blowing, because it has to much ventilation. Anyone who wants to cook on, anything but a calm day will have issues. Spend the money and get a Camp Chef or a Blackstone
Thank you for taking time to leave a review. It sounds like the flow limiting device in the regulator has been activated. There are directions in your manual for performing a regulator reset procedure. There are also additional troubleshooting tips in your manual as well.We are sorry to hear that you returned your unit before allowing us the opportunity to help rectify the heating issues you were facing. We hope that you will consider Member's Mark in the future. For assistance please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.
warped
Just finished assembly. Go to level griddle top. It's so warped that a level will not sit flat on the cooktop. High point in center. Right front leveling nut is barely in its threads to make any contact with the body. Everything seems of good quality except the actual cooking surface.
Thank you for taking time to leave a review. We are sorry to hear about the issue with your griddle top! Should you require any assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.