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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
4.5 out of 5 stars
stars
879 ratings416 reviews
  1. 5 stars79% (696)
  2. 4 stars8% (74)
  3. 3 stars4% (37)
  4. 2 stars3% (23)
  5. 1 star6% (49)

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Showing 331-340 of 416 reviews
Mar 11, 2024
Bobo
1 out of 5 stars review

Abismal griddle

Bought this griddle as an alternative to my Weber grill that just disintegrated. It looks great, but even after seasoning everything sticks to this griddle. Regret disposing of the Weber, at least food did not stick. Trying to determine how to repurpose this griddle and definitely would avod this item.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your frustration. Please Note: The griddle top is made of hot-rolled steel which does require ongoing seasoning by the user. Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle. With continued use of your griddle, the seasoning bond will get better and more non-stick. Don't forget to apply a coating of oil at the start and finish of each cook, to maintain seasoning. Never use soap to clean the griddle, this will destroy the seasoning. For your convenience, I've included a link to a step-by-step instructional video for how to thoroughly season your griddle top:https://www.youtube.com/watch?v=2MIDadWvHmkHope this helps!

Aug 21, 2024
Scott
4 out of 5 stars review

ok

the images are too dark. There was no parts list to ensure the box was complete. The first step lost me until i figured out the parts are now different. one step was impossible. they want 3 screws somewhere in the middle. Just ended up skipping it. the manual was missing from my kit. it took me 3 hours for assembly, at least half of that time was spent trying to figure out what to do. other than that, i found this 3D tutorial helpful. It just needs some improvement.

Review from BILT
Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that your grill manual was missing from your carton. Please reach out to customer care by phone or email at: 1-833-454-0864 <br />or support&#64;proseriesbbq.com to receive a digital copy via email. Alternatively there is a downloadable version of the manual under the &#39;Specifications&#39; tab above. <br /><br />Please also note there is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, rotate, zoom in and turn the diagram during assembly. Please feel free to share your feedback regarding which 3D steps you feel need improvement. We&#39;re always looking for ways to improve customer experience. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly. <br /><br />Hope this helps!

May 2, 2023
Jim
3 out of 5 stars review

Pitting cooking surface...now what?

I bought this at the beginning of last summer. I have seasoned the top as instructed, and now more than 10 times to keep it working correctly. The cooking surface is now extremely pitted. When I clean it off I feel that part of the cooking surface is slowly coming off. What now?? The griddle itself works well.

Helpful?52AT8TJPAQC615568471988
Jul 1, 2024
Billy in Stilly
3 out of 5 stars review

Good build, poor griddle surface.

We purchased this griddle to replace an aging Camp Chef flat top that we've had for the better part of 7 years. The included hinged top was a good selling point. Upon arrival the griddle went together well and appears to be solidly built. The problem is...the griddle top itself. The top is porous and not smooth. I figured if I seasoned it thoroughly it would get better, but it did not. After 5, yes 5 coats of seasoning and the surface turning that nice black color, the surface of the griddle was still pitted and porous. The first cook was a disaster with food sticking and residue remaining in the pits of the griddle surface. I plan on cleaning and then re-seasoning a couple more times, but I'm not optimistic. Quality of the griddle top could be much better.

Helpful?52AT8TJPAQC615568471988
Jul 3, 2024
Chuckmc84
5 out of 5 stars review

Ready to grill baby!!!

Not used, yet assembly instructions are amazing overall. The look of the grill is awesome cant wait to use it. Wanted one for a very long time. Makes a great addition to smoker and charcole grill out back, ready for a massive cookout. fyi very heavy!!

Review from BILT
Helpful?52AT8TJPAQC615568471988
Dec 8, 2024
Springspeed
5 out of 5 stars review

Best griddle

Glad i found this griddle. I looked at many different griddles and this was by far my favorite. The hood and covers look great, not cheesy black like BStone. It has leveling screws on the griddle, no need for leveling feet. The drip try is awesome and in the front, not the back. I seasoned it and never looked back, great food and the cooking surface temp is consistent. I bought one of the laser temp sensors. Did I mention it comes with a good cover? Assembly wasn't bad, I was able to assemble myself. Get it on sale $299!

Helpful?52AT8TJPAQC615568471988
Sep 29, 2023
Eggy72
5 out of 5 stars review

I wrote too much because I love this griddle

I've been using this griddle for a few months now. Wanted to wait until I'd had it for a bit before leaving a review. I love this thing. I've cooked multiple breakfasts, lunches, and dinners on it and always been happy with the outcome. As with anything of this sort you're going to have hotter spots and you just need to learn those. You also need to learn the right temps at which to cook various dishes. I am not always successful, but that's on my, not the griddle. I did have it warp once early on, but did a bit of research and it said this happens sometimes with other brands, too, and it will flatten back out, which it did. Since that one time it's never happened...again, likely my fault learning how to use it. I love the extra storage and the lid. My brother-in-law has the big name brand and he had to pay a lot more to get a cover and he doesn't have any of the storage. I also love the side tables, though I removed the knobs for hanging things as I just use the magnets to hold my tools. It's actually better to use metal instruments on these types of surfaces (cast iron and carbon steel, too).

Helpful?52AT8TJPAQC615568471988
Jul 10, 2024
Versatile Chef
5 out of 5 stars review

Relatively easy assembly. Still learning the griddle. So far the only thing that I'm chasing is temperature control. I expect that will come over time with more experience cooking different types of foods.

I cooked on a commercial griddle many years ago. The surface was kept clean & unseasoned. Never had an issue. I cook primarily with cast iron now, so seasoning this griddle was not an issue. During assembly, one front caster would accept the locking pin due to a manufacturing defect. Simple fix. I used an adjustable jaw plier. Additionally, the lower front door mounting pins were not tightened in the assembly instructions. I used a small adjustable wrench to tighten them appropriately. The rest of the installation was smooth and uneventful until installing the propane tank. The regulator hose is a tad short. It was necessary to turn the tank valve toward the hose connection to prevent kinking the rubber hose. The leveling bolts on the griddle, in my opinion, are too short. I was not able to level the griddle using the leveling nuts until I shimmed the cabinet casters. This was partially due to my deck not being level. I used a short level to level the griddle Cooking. My first cook after seasoning the griddle was bacon. The bacon fat migrated to the edges of the griddle, indicating that the griiddle surface may not be completely flat. I'll be checking flatness soon. I was expecting the entire cabinet to be Stainless Steel. As it turns out, only a few parts are. The rest of the cabinet is powder coated. There was only one small area in the powder coating that might rust, so I'll be applying a bit of touchup paint. That blemish is on the inside of the upper door mount brace and not visible from the exterior. The design of the griddle top could, in my opinion, use some re-engineering. As it is, it allows the heat source to come up around all the sides, front, right, left, & of course, the back. This could be remedied with lower heat shields on the griddle. As it is, the heat from the burners rolls up in your face and will heat up any items you place on the side tables. Beware what you place there. The lid is a nice large stainless steel piece that opens easily. IIRC, the manual alludes to cleaning the inside of the lid, which seems to suggest that you can cook on the griddle with the lid closed. I can't think of any reason to have a griddle on with the lid closed, but there isn't a warning not to do so. I'm looking forward to cooking more items outdoors on this griddle and will be combining outdoor cooking methods, such as smoking meats before finishing on the griddle.

Review from BILT
Helpful?52AT8TJPAQC615568471988
Jul 10, 2023
Bob
5 out of 5 stars review

Great Griddle

Great grill was going to buy Camp Chef until I found this, much nicer.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Mar 9, 2023
daun
5 out of 5 stars review

flat grill

It’s been 2 years still great shape but need to find replacement cover

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy to hear you're still loving your grill! For a replacement cover, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!