Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before seasoning. For your convenience, I've included a link below to a quick start video that includes step-by-step instructions for how to season your griddle once the rust has been lifted: https://www.youtube.com/watch?v=2MIDadWvHmk Seasoning your griddle top is required before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.

Thank you for taking time to leave a review. It sounds like the flow limiting device in the regulator has been activated. For your convenience, I've included a link to a step-by-step video for how to reset this feature: https://www.youtube.com/watch?v=eH4j5c9PqpETo avoid activating this safety feature going forward, always perform the correct lighting and shut down procedures. Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line and restrict the amount of fuel to the burner as a safety precaution. For assistance please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. For replacement parts don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!