Thank you for taking time to leave a review. We're sorry to hear that assembly is not going smoothly! Was your carton open upon receipt? Is it possible you downloaded the wrong assembly steps? This is highly irregular to get parts for a DIFFERENT griddle. There were no photos included with your review. Please reach out to customer care by phone or email for assistance. We would be happy to provide replacement parts where needed, but would like to gather more information, including photos, to investigate your particular issue. Please reach out to customer care by phone or email for further assistance at: 1-833-454-0864 or support@proseriesbbq.com.

Thank you for your inquiry. As the manufacturer of this grill, we do not have information regarding pricing, delivery or stocking information in your area. For inquiries regarding stocking or other store and order related inquiries. Please contact the Member's Mark help center at: 1-888-301-0332 Hope this helps!

Thank you for taking time to leave a review. Your tip regarding always using of the griddle cover between uses (when the griddle has cooled) is 100% correct for the longevity of your griddle. Please note that a layer of seasoning before and after each use, will also help protect the griddle top from rust and deterioration. Hope this helps!