Thank you for taking time to leave a review. We are sorry to hear you're not pleased with your purchase. All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please reach out to us as we would like the chance to address any issues/questions you might have. We want you to love your griddle!

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Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Unfortunately, seasoning is NOT a single application. Seasoning your griddle top is required before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted: https://www.youtube.com/watch?v=2MIDadWvHmk For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.

Thank you for taking time to leave a review. We're sorry to hear that assembly is not going smoothly! Was your carton open upon receipt? Is it possible you downloaded the wrong assembly steps? This is highly irregular to get parts for a DIFFERENT griddle. There were no photos included with your review. Please reach out to customer care by phone or email for assistance. We would be happy to provide replacement parts where needed, but would like to gather more information, including photos, to investigate your particular issue. Please reach out to customer care by phone or email for further assistance at: 1-833-454-0864 or support@proseriesbbq.com.