Thank you for taking time to leave a review. Without details of any issues you might be facing, we're unsure how best to assist. For replacement parts or troubleshooting assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Please also consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting videos, recipes and more; Hope this helps!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. We are sorry to hear you're not pleased with your purchase. All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please reach out to us as we would like the chance to address any issues/questions you might have. We want you to love your griddle!

Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Unfortunately, seasoning is NOT a single application. Seasoning your griddle top is required before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted: https://www.youtube.com/watch?v=2MIDadWvHmk For further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.