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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
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4.5 out of 5 stars
stars
779 ratings366 reviews
  1. 5 stars79% (612)
  2. 4 stars8% (64)
  3. 3 stars4% (35)
  4. 2 stars3% (22)
  5. 1 star6% (46)

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Showing 31-40 of 366 reviews
May 28, 2024
Reviewer name: DAP
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good for the Price

Grill is nice and works good after first time use, however, on the flip down tray on the side the screw is already striped out so it needs to be fixed with other parts that we will have to track down.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. No need to "track down" parts. For replacement parts or assistance please reach out to customer care. The contact information is on the front of your user manual. (1-833-454-0864). We would be happy to send any required part right to your home!

Aug 29, 2024
Reviewer name: 10
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Flat iron

After researching other flat iron griddles I’m sure I chose the best one clean up is a breeze inside and out. We use it daily breakfast and dinner. I love not having a bunch of kettles to wash Best choice ever !!!!!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy you're enjoying your grill. Thank you for choosing Member's Mark!

Mar 5, 2022
Reviewer name: J Don
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great griddle! Bad shipping!

Griddle is amazing. Pretty much everything about it is amazing. The only reason for the 3 star rating is that it arrived with a big dent where the control knobs are.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear about the damaged parts. All Member’s Mark items carry a 100% member satisfaction guarantee . If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Sep 13, 2024
Reviewer name: Tami
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

It was easy to put together! It’s nice and big so I could cook breakfast for about 70 people! Very easy to clean and I like the grease catcher, was able to hold grease for 10lbs of bacon!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Oct 19, 2024
Reviewer name: Victoria
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing!

Love it! Very nice! Easy to assemble, fast delivery, Comes with cover when not using. Lots of space on the grill and the nice 2 tables on the side. Favorite feature was the magnetic strips to hold the cooking utensil. Needed this grill to cook steak tacos for 200 people, completed with ease! For the price it was worth it 100% now we keep it! Instead of paying a taco man (: buy it!

Helpful?52AT8TJPAQC615568471988
Apr 2, 2024
Reviewer name: Sue Q
1 out of 5 stars
1 out of 5 stars review

HORRIBLE DELIVERY COMPANIES

04.02.2024 As of right now I am only giving one star and thats generous. I waited nearly 3 weeks for the delivery of this grill and another flat top grill from Sams AIT and HALO are who deliver. I am so upset that my boxes are messed up and the guy from HALO ripped my screen door lock off my door. Boxes get dented, no biggie, but the bottom of one of the grills is literally falling off and this box has a huge hole But why wouldn't the HALO delivery guy ring the door bell thats right there or knock like a normal person and not break my door lock? So not only am I upset at the delivery, now I have to head to the hardware store and fix my broken door at my expense These huge boxes have been thrown around. I hope the contents inside have with stood the ignorant people who could care less. I spent $1300 for 2 grills and went through all this for what? Guess I will find out when I attemt at putting these together I will update this grill and the other grill I bought when I open the boxes and put together if there not damaged

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for your review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Griddle, we don't have access to purchase or delivery information. Your review only reflects the product itself, not the purchasing or delivery experience. For complaints about your online/delivery experience, please contact Member's Mark help center at (888) 301-0332. Your feedback on the grill is valuable to us, as we strive to improve customer experience. Thank you.

Jul 4, 2024
Reviewer name: Raddad
5 out of 5 stars
5 out of 5 stars review

Perfect price and great features

I've used this griddle several times this year (2024). I LOVE IT!!! It looks like a grill but it's a great look. There is no need for wind shields. So hot it can't be used on high. I've cooked at restuarants and the other brand griddles don't hold a candle to this one.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're loving your new griddle. Thank you for choosing Member's Mark, happy grilling!

May 3, 2024
Reviewer name: NYalb
1 out of 5 stars
1 out of 5 stars review

Even under cover and care, the griddle rusts!!!!!!

We have had this grill in mint shape and covered. Even so, the griddle has some rust every time we open it, even though we have all followed of the care tips. So, we decided it isn’t right we have to clean it constantly. I would say the griddle rotts!

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is indication that the protective seasoning has worn off and must be repeated. Unfortunately, seasoning is not a single application. Seasoning your griddle top is required before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface, prevents damage, and deterioration due to moisture, and extends the life of your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. (Be careful not to overflow the grease catch.) Wipe the griddle surface with a cloth to dry, and remove any debris before re-seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to season your griddle once the rust has been lifted:https://www.youtube.com/watch?v=2MIDadWvHmkFor further assistance, feel free to contact us at 1-833-454-0864 or support@proseriesbbq.com.

Mar 4, 2022
Reviewer name: Cactus Grill
5 out of 5 stars
5 out of 5 stars review

So far so Great!

I've only had 2 days, but so far it's great. Will update as experience builds. Assembly does take a couple hours. Bring your own Threadlock. Seasoning was straight forward per YT experts. Heating is very even across entire width and back 3/4ths for griddle surface. Front 1/4 was 20% cooler, which is great to park finishing items on. I was able to hit 520F across almost all the griddle surface. Cooking so far has been great. I like the waste port in front center but does take some intentional aim to direct drippings and crunchies down the shoot. But I think clean up is easier since no troughs and raised lip around entire griddle surface. Cover is well made, but mine was cut so waiting on replacement.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you so much for taking time to leave such a detailed review. Thank you for choosing Member's Mark.

Aug 29, 2023
Reviewer name: Jrm41
1 out of 5 stars
1 out of 5 stars review

I recently purchased this griddle. I decided to give it a shot and not buy a Blackstone. I seasoned it with multiple layers of oil the way the instructions say. I decided to cook on it on a later date and the griddle surface violently warped and sounded like a gun going off while cooking diced chicken and mixed veggies. Hot oil went everywhere including on me. The picture says it all.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Unfortunately there wasn't a photo uploaded to your review. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning.All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at the number on your manual. Or by reaching out to the Member's Mark Help Center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!