Thank you for sharing your feedback regarding your Hamilton Beach FlexBrew 2-Way Brewer. We regret to hear of the trouble you are having while brewing on the single serve side of your coffee maker. Given that the parts are correctly assembled and being used as directed, this is certainly not a common reflection. Hamilton Beach is committed to seeing that our customers are receiving excellent service from their products, and we would have been more than happy to help you in this matter. If you have any issues in the future with any Hamilton Beach appliances, feel free to contact our Consumer Affairs Department (customer.service@hamiltonbeach.com or 800.851.8900) for assistance

Thank you for your review. We regret to hear that your Hamilton Beach 2-Way FlexBrew Coffee Maker is no longer performing to your expectations. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance and also further address your concerns. Please feel free to contact our customer service department for further assistance. We look forward to hearing from you.

Your experience with our appliance is very important to us. We are sorry to hear that your Hamilton Beach 2 Way Flexbrew Coffee Maker has began to leak. We strive through quality testing and design to ensure that our products perform at an exemplary standard, when used as directed. We take these matters very seriously and would like to offer our assistance. Please email our Customer Service Department at customer.care@hamiltonbeach.com. When emailing, please include the model and series number located on the bottom of the appliance. We look forward to assisting you.