Customer reviews for LG Single Unit Front Load LG WashTower forVerified Purchase
Wonderful
[This review was collected as part of a promotion.] I am so happy with my new washer dryer combo. I no longer have to go down two flights of stairs to do laundry. I gave up my only closet in my studio apartment but it is worth it. Funny story. When the men came to deliver my washer dryer. It had to go in the bathroom closet that had the hook ups for it and when the young man pluged it up he could not get out of the closet. My grandson came up and ordered a longer cord. So I let the man out and waited a couple of days to try my new washer dryer. Everything worked fine.
Verified Purchase
Learning how it works
I have had to re-learn how to do laundry. Very little detergent, very little water used, the machine controls the length of the cycle. But it gets the job done nicely. I am happy that the controls are in the middle. I can read them and reach them. After 20+ years of a smaller, traditional stacked machine I am very pleased with the LG.
Verified Purchase
Great machine
[This review was collected as part of a promotion.] I had a Bosch set for over 10 years. Decided to look for more energy efficient stackable set. Love how they are and that I can download specialty cycles. Also I get alerts on my phone when the loads are done. I am very happy that I chose LG.
Verified Purchase
Work's Great
Machine that first showed up had a broken door. 2 weeks later received the new one. It has worked great. We had an LG top load before and were frustrated with it never being able to sensor the water right. So far this model has worked very well and takes up way less space.
Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Verified Purchase
Nice design
[This review was collected as part of a promotion.] I installed an LG stackable washer/ dryer in my new kitchen remodel. Although it is compact it can wash a day a large load of clothes efficiently. It sleek and tucks behind cabinet door nicely. Although it is a handsome design so not sure that was even necessary.
Verified Purchase
Excellent Experience!
[This review was collected as part of a promotion.] This unit has the best features and for the first time ever I haven't had to rerun my loads to get them dry and have actually had to wait on wash loads to finish after the dryer loads were done. This unit has made me so happy. If there were one thing I could change it would be to set the unit up to be operated remotely permanently and not each time it turns on. I would like to be able to set it up the night before then start it from work remotely. Otherwise this is an amazing unit and my clothes have been perfectly clean every time - even our camping gear came out cleaner. I'm so very impressed.
Verified Purchase
Beautiful but not working correctly
[This review was collected as part of a promotion.] We bought the wash tower in January and installed it in March once our house was built. The wash tower looks great and has great features but something on the drum is hitting the housing when washer is in spin cycle even though the unit is perfectly level and the wash loads are balanced. It’s a ver loud ticking noise coming from within the unit. It’s been impossible to get the unit serviced using the LG app. We are quite frustrated with the lack of service but love the wash tower so we keep trying to get it fixed.
Oh, Gracious! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. We would like to request that you contact us with your units serial/model number and the phone number associated with your account, and we will take care of the rest. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. ~Tanisha
Verified Purchase
Good compact washer dryer combo
[This review was collected as part of a promotion.] I bought the LG washtower with electric dryer about three months ago. So far I’ve had no issues except the dryer seal collects a lot of the lint from the trap so the seal has to be wiped down with water frequently. Linking the app to the washtower took some time and the instructions in the instruction manual didn’t really explain it very well. Aside from that the washtower works great. Wasn’t a fan of water friendly appliances but I understand why we are headed that route. Had issues with delivery but I feel LG made things right after I called to complain. Great wash dry combo. Let’s see how long it lasts.
Verified Purchase
Works well; not a control panel for control freaks
We've been using this machine for a couple months now, and here's my experience so far: The Good It does a good job cleaning. It does so effectively and quietly. I like the app features (but more on that later) that let you control the unit to a degree from your phone. Since we have ours in the basement, I also like that I can check the estimated time remaining in the cycle remotely and that it sends me a push notification when my washing/drying is done. The lint trap is far easier to clean than my previous dryer. I like that the front control panel does not have any "printed-on" button labels - on my old machine, the lettering rubbed away, likely from age/exposure to solvents in the cleaning products. That should not be an issue with this design. I also like the central placement of the control panel vs. stacking units that could go side by side, which would make the dryer controls positioned above my head. Overall the performance has been good so far, but I am a nit-picky person, so... The Bad While the lint trap is easy to clean, I also have to clean the rubber door gasket on the dryer every couple of cycles, as it collects lint on it in a way my old machine never did. I thought the rear vent inside the dryer was starting to rust, but upon further inspection it looks like it may have had some kind of adhesive on it that has collected lint which is now stuck to it. I have found some of the settings to be counterintuitive, or require some backtracking to get the machine to do what I want. For example, some settings (let's say a particular water temperature, steam, etc.) are only available in certain wash modes. I find I end up going through a cycle setup only to find that I can't do steam and then need to start again, guessing at a different mode that hopefully will allow me to input the settings I want. I could also look through the manual each time, or eventually memorize them all (?) but that's not any more convenient to me than what I'm doing now. I wish I had more control rather than the unit deciding it's smarter than I am. If I want to super steam my delicates, I should have that right. Similar story with trying to activate the interior light - sometimes it will let you, sometimes not. Why must use of the light be restricted at times? Who is the light going to hurt? Though I really like the app, it's crazy that so much basic functionality is locked away in there instead being accessible from the main control panel of the unit. For example, it is not possible to set a delayed cycle from the main control panel, but this can be done through the app. I cannot fathom how this point got through a product design review. This is incredibly basic functionality, and there are so many opportunities for it to break - if I don't have a smart phone or if its battery dies or I don't have it available, if I don't have wifi or the wifi in my house goes down, if the wifi hardware fails on the washer/dryer, if the wifi signal is bad from my router to the washer/dryer location, if LG decides to stop supporting the app or to start offering it as a subscription service. If any of these things happen, then basic functionality of the unit is entirely inaccessible. And that's just what I can think of right now. Who was in charge of this decision? It's NUTS! The app is great, but some of these functions should really be part of the physical control panel.
Verified Purchase
“Over the Moon”
[This review was collected as part of a promotion.] I never thought I would own this AMAZING washer/dryer unit! I’ve lived with a 25 year old compact unit and was told by my landlord, it’s my responsibility! This is luxury at its best and I deserve the BEST!!