Hi, there. We appreciate you taking the time to share your experience with your LG Wash Tower (WKEX200HBA) model. We understand how valuable space‑saving solutions can be, and it’s great to hear the washer and dryer tower has been a strong fit for your home. This unit is designed to deliver powerful performance with an efficient footprint, and it’s wonderful to know the features are working well for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ –LG Digital Care Team ^Juvy

We believe in providing you with quality products, so when we heard that your LG WashTower is defective, we became very concerned! This is not what we want for you. We'd love to look further in order to rectify this situation. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the model and serial numbers of the unit. We look forward to hearing from you! ~Rita