Customer reviews for LG Single Unit Front Load LG WashTower forLove it!
[This review was collected as part of a promotion.] I had to wait a little over a month to receive this laundry unit because they were all out of stock, but it was worth the wait. It looks beautiful and fit exactly as planned, so the measurements provided were spot on. It is extremely heavy, but once in place, I have no plans to move it again. I have really only done 8-10 loads so far, and I used the presets for all the loads, but everything came out perfectly. This unit is so superior in every way to the unit it replaced, there's really no comparison. I can't imagine that anyone would be disappointed with this wash tower.
Still not fixed
I had the Washtower installed two months ago. It cleans my clothes great! It is a nice design and fits well in my small space. But, I wanted a new-age appliance that connects to Wifi, and this one is still unable to connect. Repairman has been here twice. We think it’s the ThinQ app. It must have problems and service people can’t fix it. I can’t do certain type functions without it. I would not recommend an LG appliance till LG gets this bug worked out.
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Washer Can't Clean Stains
We purchased this unit a little over 2 years ago, right before our child was born. Since then, we have used it 2-3 times a week and have kept up with the routine maintenance like cleaning out the drain filter and running a tub cleaning. Now that our kid is getting older, they are finding new ways of getting messy from things like food, dirt, and play activities (pens, paints, etc). This washing machine just doesn't seem up to the task of cleaning clothes that have any kind of noticeable stains on it. Pasta sauces, oranges, blue berries, grass, food grease, markers all leave stains that just WILL NOT COME OUT. We have tried everything we can think of - pre-soaking the clothes for >1hr in oxi clean, using stain remover sprays and scrubbing the stain before washing, putting laundry boosters in the wash, running on high soil cycle. The clothes just come out with stains on them still. Sometimes the clothes come out with dark splotches like oil/grease stains that weren't even there when they went into the wash. We've used a dozen different laundry detergents from the "free and clear" all the way up to the "maximum stain removers". Probably used a similar number of stain removers too. None of the other parents at our kid's daycare have this issue even though their kids are getting all the same stains, so the only conclusion we can come to is that this washing machine just SUCKS at getting stains out of clothes. If you have kids or are regularly getting your clothes actually dirty, you should really stay away from this washer.
Hey there! We want to make sure that your family's laundry always comes out clean and stain-free whenever you use your LG washtower so it can be ready for its next activities. This link (https://tinyurl.com/2xk8wyov) may offer additional tips to help keep your laundry clean after each cycle. Let us know if you still need help on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be here for you! *Josh
Love the look and the efficiency
The home we purchased had a GE one piece washer dryer unit when we moved in. When the washer broke, I was on a mission to find full size front loaders to stack in the existing space. I was debating between Maytag and Whirlpool but having a hard time finding anything in stock. My husband and I were in Lowe’s and saw this and fell in love. It was so new to Lowe’s that they did not have it in their computer yet. Fortunately they were able to deliver it the following day. I had a mountain of laundry waiting to put it to the test! I love it! I have not connected to WiFi as I don’t see a need to be able to start it remotely. If I am home to put the clothes in the washer, I can turn on the machine!!!
Love it!
This washer/dryer combo is very easy to use and has many fantastic features. Outside of being highly space saving, the barrels of each washer/dryer are very spacious. Clothes come out very clean with minimal laundry soap used...highly, highly recommend!
LG WashTower
[This review was collected as part of a promotion.] We purchased this about three months ago and are more that pleased with our purchase. The tower is very stylish and runs quietly compare to our old set. We enjoy everything about this unit right down to the musical chimes that go off when the load is finished. We love that all the controls for both units are right in the center of the tower which makes adjusting them very easy. We are more than pleaded with our purchase. State of the art.
Large capacity quiet pair
[This review was collected as part of a promotion.] I've had the WashTower for just a month now, so far it's been great. Large capacity which is great for our family of 5. It's a replacement for a LG Washer and LG Dryer with pedestals, they were 10 years old, still working great, but my laundry room is small, the old washer was actually blocking a door. And now with the dryer on top of the washer I was able to get some countertop space, loving my new laundry room, such a small change made a huge impact. I must say having washer and dryer side by side on pedestals were great, I do find myself having to bend down a lot more. To access different cycles you need an app on the phone, which I've actually been liking it, at first I said I didn't need an app for a washing machine.
Love the lower control panel
[This review was collected as part of a promotion.] I absolutely love the space that this combo provides for my laundry room. It has a lot of advanced features that are really nice too. The only thing that doesn't appear to work is the "steam" function on the dryer for dewrinkling clothes. Although I have a water line hooked up to both the dryer and the washer...It doesn't even provide the steem function. Sad about that, but overall happy with it. That's why I gave it a low rating.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Small Load Option Useless
When I choose the small load option it will set to 30 minutes. However after about 2 minutes it shuts off. I read something about the dryer sensor can not sense the small amount of clothes or something like that. In the manual it says the small load option is for up to 3 items. Well then what is the point of the small load option if you need to fill up the dryer with more items for the sensor to work?! Also I haven't been able to get the wifi feature to work. The washtower looks good but for the cost I am not overly impressed with this unit so far.
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Great product
[This review was collected as part of a promotion.] I love this washer and dryer tower! Easy to use and options to download are basically everything you could need. My only concern and problems I have had are the loud filling of the washer and the most concerning is the lack of a gasket sensor. When I say lack of gasket sensor I mean that there could be a piece of clothing caught in between the rubber seal and the door allowing the washer to fill and pour water our the washer. If there could be an updated attachment LG could come out with that would be awesome. This could prevent damaged floors.