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Customer reviews for LG Single Unit Front Load LG WashTower for
LG Single Unit Front Load LG WashTower
4.5 out of 5 stars
stars
1,539 ratings1,539 reviews
  1. 5 stars76% (1,171)
  2. 4 stars13% (205)
  3. 3 stars4% (54)
  4. 2 stars2% (26)
  5. 1 star5% (83)

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Showing 1,321-1,330 of 1,539 reviews
Jan 14, 2021
Reviewer name: NXA82
5 out of 5 stars
5 out of 5 stars review

Quiet, easy to use, washes/dries very well

Bought this item around a month ago, have been using it almost every day since. It is super quiet, washes and dries fast. It is absolutely gorgeous. I am happy with this purchase so far. I have washed a queen size comforter in it. It took couple of cycles of drying but it handled it well otherwise. I would say it did not perform well when washing just one small jacket (probably machine went out of balance and gave me an error massage), but that was expected. If you are looking for a washer/dryer for a small space this is the way to go for sure. I have laundry closet really, and it fit very well. Mid area single panel is definitely a plus for me, compared to stackable options where I would have to strain to reach up the panel.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Feb 26, 2021
Reviewer name: Bill02
5 out of 5 stars
5 out of 5 stars review

Couldn’t be happier

[This review was collected as part of a promotion.] After a long story to get it in place, we couldn’t be happier with its performance. We have always been afraid to shift to a front loading washer, this unit has sold us! The washer dryer built together with all controls conveniently accessible makes it a pleasure to operate. We set it up in a laundry closet in our bedroom. Quiet smooth operation is greatly appreciated.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Mar 4, 2021
Reviewer name: Kate H
5 out of 5 stars
5 out of 5 stars review

Exceeds Expectations!

[This review was collected as part of a promotion.] I had high hopes for this washer/dryer combo but 1 month in this unit exceeds those expectations. From the quiet operation, to the integrated app with specialty settings and the AI that hasn't once left a load to wet or not clean enough. Everything about this unit is A+++

Review from lg.com
Helpful?5921HTFN8VK015534322714
Jan 2, 2023
Reviewer name: fwayne
5 out of 5 stars
5 out of 5 stars review

Space Saving

I recently moved into a senior apartment complex and needed to save as much space as possible. I had LG washer and dryer with pedestals in good condition but they overfilled the space allotted. The new setup is perfect and my satisfaction with the product continues

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LG

Hi, Wayne. We appreciate you taking the time to share your experience with your LG wash Tower (WKEX200HBA) model. It’s wonderful to hear that the WashTower design fits perfectly where your previous setup couldn’t, all while continuing the reliability you’ve come to expect from LG. Knowing that your satisfaction with the product carries over from your previous LG appliances truly means a lot. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ — LG Digital Care Team ^Juvy

Jul 3, 2023
Reviewer name: CindyMIA
3 out of 5 stars
3 out of 5 stars review

Great Machine -- No wifi compatibility

I absolutely love everything this LG washer and dryer offer...except for one thing -- we have a SMART house, we have ordered most of the electronics to be linked with our Google Assistant, however, this equipment is not compatible with 5G wifi. It took us some time to figure it out--we called for support, we asked online, etc and it took us some time to DIG and find out that this was the case. The washer and dryer are great, but I cannot download a special setting or do the neat mobile things I would love to do -- which was the idea of why we purchased this unit

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from Social/LG

We appreciate you sharing your concern and understand your need for a functioning TV that is able to connect to Google Assistant. We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your TV, using the handle @LGUSSupport. We are eager to help you! ~Rita

Feb 1, 2021
Reviewer name: Heather74
5 out of 5 stars
5 out of 5 stars review

Absolutely love

[This review was collected as part of a promotion.] I’ve had this washer/dryer combo for almost a month now. It far surpasses my old unit. It’s easy to use and does a great job getting the clothes clean. The only complaint I have is that it doesn’t want to process tide pods, so I have had to go back to liquid. Other than that, I’m completely satisfied and would recommend this to anyone in the market for a new washer/dryer.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Feb 25, 2023
Reviewer name: Laylakma
1 out of 5 stars
1 out of 5 stars review

Wish I could sell it but would feel bad for that p

I bought this over a year ago and wish I would of done something about it soon. Have three babies and a full time job its really hard to figure out why an appliance sucks. Every wash I do it smells rotten, so I run an empty cycle with vinegar first to see of that would help. The rubber part turns moldy and is almost impossible to clean and collects dirt and grime. I keep the door open so it can dry out and not get more moldy with the moisture. I should not need to clean a washer each use. I hate using it and now I an stuck with it because I would feel bad selling it to someone. I hate this washer, but the dryer is fine.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Washer Dryer Combo, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Sep 16, 2024
Reviewer name: sadCustomer3928
1 out of 5 stars
1 out of 5 stars review

In home delivery is horrible

We selected the in home delivery option and needed to have the product delivered to the third floor. There was nowhere to specify delivery location during initial shipping. When the crew showed up they said they needed a 4 man crew to get the washer up the stairs. It's been 5 weeks and we haven't been able to get the delivery crew to get the washer to the third floor. LG support was useless in assisting us and referred us the delivery partner, the delivery partner support has been horrible. Right now the machine is useless taking up space unplugged in the downstairs entry, thus 1 star.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LG Digital Care Team

Hey there! Thank you for taking the time to share your experience with us. We want you to enjoy your LG washer and all its amazing features fully. It's important to us that you're able to get your unit as soon as possible, so we'd like to look into this further for you. Please private message us on social media @LGUSSupport with your contact information, and we'd be happy to look into this with you together! ^Joslyn

Mar 30, 2021
Reviewer name: kaer
5 out of 5 stars
5 out of 5 stars review

And Goldilocks said, "Just Right!"

[This review was collected as part of a promotion.] This washer/dryer combo was the perfect addition to my historic loft condo with its small space for a washer/dryer. The old one was just that; old. The new one makes me love doing my laundry. It is quiet, quick and efficient with lots of options to work with. The front loading doors are the perfect size and the controls are center located electronic "buttons". The lights in both are enough to show you missing articles. I am Goldilocks in the bears laundry room with this appliance!

Review from lg.com
Helpful?5921HTFN8VK015534322714
Oct 3, 2023
Reviewer name: TEB23
2 out of 5 stars
2 out of 5 stars review

Screech noise buyer beware, defect

There is obviously a flaw in the product. Reading multiple reviews with same issue, I also recently returned this wash tower due to screeching noises coming from the washer when doing a load of laundry. Brand new tower and happened on first time using, after a tech looked at it and advised fixed. Happened following on every load after.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from Chris, LG Social

Hi! We realize the noise issue you've described remains unresolved and would like the opportunity to look into this. So that our social media team can assist, please reach out to us via DM on Twitter or via PM on Facebook. Our handle for these platforms is @LGUSSupport. Please include your phone number or washer information (model and serial numbers) in your direct/private message to us. We look forward to hearing from you! ^Chris