We purchased the LG Washtower on April 7, and the retailer installed on April 13, 2023. The washer makes a loud screeching sound every time the tub changes direction. Contacted retailer who referred us back to LG. Spoke to numerous LG representatives over several weeks/ Per one LG representative, sent videos showing washer noise. Never hear back. The retailer has decided to do an exchange.

[This review was collected as part of a promotion.] This is no way to customize your washing and drying needs. The dryer mode either doesn't dry (ends the cycle early) OR it over dries. On the washer mode, most cotton or light weight clothes get extremely wrinkled (due to the advanced default spinning cycle) and they are permanent wrinkles and now I have to iron out everything. I HATE this unit.

[This review was collected as part of a promotion.] Bought the tower 1 month ago. My clothes are come out much better than before (I had an old agitator machine). I love the wifi connectivity through ThinQ. Great looks. Easy access to controls as the dryer controls are reachable and not 6 feet above ground!

[This review was collected as part of a promotion.] This combo is amazing! It remembers my wash settings for when I load the dryer, washes and dries well, and has multiple settings to customize. You can also download special settings to the machine to make it your own. I had my last set of lg washers and dryers for 10 years and always loved them. So glad we upgraded to this another lg and picked this beautiful machine!

This set was delivered to me yesterday and look very nice. I’m sure they’re going to work great. But the door is not reversible. The specs say it is, but is not. I chatted with LG Chat team 3 times. 1st time , lady couldn’t help and got disconnected. 2nd time- guy said it was reversible but no how-to instructions were given. After looking and trying to see if it was reversible, I chatted a 3rd. time and a lady said they’re Not Reversible. All other washer/dryers I’ve owned in the past have had reversible doors. I’m really surprised LG didn’t give this option on this set. It’s a little frustrating because of my laundry room set up, now doors will always be on my way while doing laundry. I did not get to see these displayed on the floor at the store. These were shown to me on a store computer screen. They looked very nice and sleek so I bought them. But the door swing is my frustration. SO BUYER BEWARE! Study the door swing and make sure it works for your laundry room set up before you buy these.

[This review was collected as part of a promotion.] We purchased this about three months ago and are more that pleased with our purchase. The tower is very stylish and runs quietly compare to our old set. We enjoy everything about this unit right down to the musical chimes that go off when the load is finished. We love that all the controls for both units are right in the center of the tower which makes adjusting them very easy. We are more than pleaded with our purchase. State of the art.

[This review was collected as part of a promotion.] We have had this washer dryer combo for over a month now and have been very pleased with the performance. We have it in our master bathroom, which is very convenient. We have another conventional, top load LG washer dryer combo in the basement that also works very well! But this one is getting the bulk of the use due to the convenient location. Pros:The washer actually holds more than you would expect. Not as much as our LG top load washer, but certainly enough for regular usage. The location of the controls in the center of the unit is very convenient and just makes sense. Whatever setting you use for the wash (ex. regular clothes, bedding, etc.), will automatically default to the equivalent setting on the dryer when move the load in the dryer. Again, this just makes sense. It is relatively quiet and the time per load "seems" to be shorter than with a conventional washer and dryer. My understanding is that there are a lot of sensors in the washer which may be working to reduce the time needed if your load is not too dirty. Also, it looks very nice! We have it in a "closet" space with doors in the bathroom. However, it would look very nice if you didn't have doors or an enclosure. LG app: This is a feature I thought I would hate. I don't need all my appliances to be "smart" and telling me how they are doing... It has actually turned out to be pretty convenient, especially working from home. Just put in load and go about your business. You'll get a notice on your phone when your load is done. Plus you can always check how much time is left. It took a couple of times to set up, but once done, it has been seamless. Cons: Getting moved upstairs was a pain!! We bought at Costco and they had to drop off and come back another day to move upstairs. This is because it is truly a single unit. It does not come apart for install purposes. Over 330 lbs. that essentially needs to be moved vertically (took 3-4 guys) to get upstairs! Make sure you account for this if you buy. A related con is that if either washer or dryer breaks and can't be repaired, you essentially have to buy new combo unit. But I have read other reviews that note that this is essentially the case even with the stacked washer dryers that can be separated (i.e., models change and separate units may not be compatible). I understand some competing models have a larger storage tank for detergent so you can fill and then do multiple loads before refilling. This one does not have that feature, but it works fine, like every other washer we have owned. Lastly, it is more expensive than other stackable units. That said, I think the benefits outweigh the additional expense. I definitely recommend!

No matter how little laundry detergent you put in the machine randomly determines there are too many suds and the load continues forever until the machine randomly determines there are no suds. The worst feature ever is when the stupid machine displays "SUD" and then runs for fully another hour. The worst part is that I'm using HE detergent and I'm filling it WELL below the max fill line...literally using only two tablespoons of detergent. I hate that the machine holds my laundry hostage because it WRONGLY believes that there are too many suds. This is the worst machine I've ever purchased. I hate it with a passion.

I wish to buy this WashTower with very good average rating. I have owned another LG appliance for over 10 years so I am a satisfied LG customer. But this WashTower is not deigned to reverse the doors to open on the left instead as designed on the right side. While I am still in the market for a stacked washer and dryer - I hope soon LG can redesign their WashTower with reversible doors.

Just bought this combo in order to save space. It washes and dries well. It does not allow choices, which had I known, I would have not chosen it. I use cold water for most washes; the only way I can get cold water is to wash everything as delicate. A normal load is only washable with hot water and hot dryer. If you are shopping, pay attention to features. Wish I had.