This unit seems to have the ability to wash and dry well. It lacks any semblance of user control to truly maximize any of its potential. The default settings are a joke. Even worse, the lack of customization of its app settings is even worse. For the amount of money spent on this unit, I am completely dumbfounded on the lack of control I have over it. Almost every piece of clothing, blanket, or other item we buy today, has one simple instruction; machine wash cold and tumble dry low. This doesn't change based on how heavy duty or heavily soiled the load is. I feel completely ripped off having bought this unit for the money. LG needs to add a fully customizable cycle to its app. Until such time, nobody in their right mind should consider buying this over priced under productive device.

Purchased 7/2021 and has been trouble free. Several issues I have are with electronic controls. 1. when wash completes the well drained items are STUCK to the drum, a simple end of cycle tumble for several minutes would leave all items available at bottom of drum instead of having to extricate much from sides. 2. Ease of wash/dry modifications is wack-o you can choose some programs, but they are not completely tailorable to my needs and often lock out areas (Hot, Cold, Spin, Temp etc.) outside of pre-sets. You must find your way through download-able menus that also have odd limits to tailoring a desired wash or dry. Likely program written by non users. Wifi unstable and frustrating to reenable after disrupted.

I just got my LG Washtower 5.0 cu ft installed. When I try to use Steam Fresh on the dryer, all that happened was a blob of water was deposited in the center of my garment that I put on the special rack. I thought it was supposed to inject steam to dampen the entire garment, and then dry it. But it didn’t, so I put the garment back on the special rack, and selected delicate dry. It’s still sopping wet; with the blob of water in the center

[This review was collected as part of a promotion.] I have done about 10 loads of laundry with my new machine. The machine is very quiet and I don't even realize it is on. The cycles are energy efficient but do not compromise on the quality of performance! The unit is very spacious for bedding as well. The smart feature is an added touch that makes the chore of washing clothes a breeze.

The home we purchased had a GE one piece washer dryer unit when we moved in. When the washer broke, I was on a mission to find full size front loaders to stack in the existing space. I was debating between Maytag and Whirlpool but having a hard time finding anything in stock. My husband and I were in Lowe’s and saw this and fell in love. It was so new to Lowe’s that they did not have it in their computer yet. Fortunately they were able to deliver it the following day. I had a mountain of laundry waiting to put it to the test! I love it! I have not connected to WiFi as I don’t see a need to be able to start it remotely. If I am home to put the clothes in the washer, I can turn on the machine!!!

When I choose the small load option it will set to 30 minutes. However after about 2 minutes it shuts off. I read something about the dryer sensor can not sense the small amount of clothes or something like that. In the manual it says the small load option is for up to 3 items. Well then what is the point of the small load option if you need to fill up the dryer with more items for the sensor to work?! Also I haven't been able to get the wifi feature to work. The washtower looks good but for the cost I am not overly impressed with this unit so far.

I absolutely love everything this LG washer and dryer offer...except for one thing -- we have a SMART house, we have ordered most of the electronics to be linked with our Google Assistant, however, this equipment is not compatible with 5G wifi. It took us some time to figure it out--we called for support, we asked online, etc and it took us some time to DIG and find out that this was the case. The washer and dryer are great, but I cannot download a special setting or do the neat mobile things I would love to do -- which was the idea of why we purchased this unit

[This review was collected as part of a promotion.] I've had the WashTower for just a month now, so far it's been great. Large capacity which is great for our family of 5. It's a replacement for a LG Washer and LG Dryer with pedestals, they were 10 years old, still working great, but my laundry room is small, the old washer was actually blocking a door. And now with the dryer on top of the washer I was able to get some countertop space, loving my new laundry room, such a small change made a huge impact. I must say having washer and dryer side by side on pedestals were great, I do find myself having to bend down a lot more. To access different cycles you need an app on the phone, which I've actually been liking it, at first I said I didn't need an app for a washing machine.

I’ve owned this stacker for 2 years now. Clothes wash great but typically come out of the dryer damp. I have never been able to connect the stacker to the app so I am limited to the cycles pre-programmed on the stacker. My washer WiFi touch button does not work and the volume function on the washer no longer works, not sure but I believe half the touch panel no longer works. I can pick my pre-programmed cycle and that’s it.

[This review was collected as part of a promotion.] My combo unit cam with the house I bought and remained under warranty once I signed up. Great product! Solid features. Easy to use app. Really like the quality of washing. I would like to see a feature added to the app for a scheduled end-time for washing, rather than a scheduled start-time.