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Customer reviews for LG Single Unit Front Load LG WashTower for
LG Single Unit Front Load LG WashTower
4.5 out of 5 stars
stars
1,539 ratings1,539 reviews
  1. 5 stars76% (1,171)
  2. 4 stars13% (205)
  3. 3 stars4% (54)
  4. 2 stars2% (26)
  5. 1 star5% (83)

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Showing 1,211-1,220 of 1,539 reviews
Jan 27, 2021
Reviewer name: used to hate laundry days
5 out of 5 stars
5 out of 5 stars review

Quiet, fast, perfect

I own 3 LG All in one washer dryers. and just bought the Tower 1 month ago. It has all the features of my beloved W/D all in one's. Although it is even quieter and cleans clothes fast with the addition of the steam technology during drying. This has made washing and drying easy and enjoyable, without all the wrinkles.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Feb 25, 2023
Reviewer name: Laylakma
1 out of 5 stars
1 out of 5 stars review

Wish I could sell it but would feel bad for that p

I bought this over a year ago and wish I would of done something about it soon. Have three babies and a full time job its really hard to figure out why an appliance sucks. Every wash I do it smells rotten, so I run an empty cycle with vinegar first to see of that would help. The rubber part turns moldy and is almost impossible to clean and collects dirt and grime. I keep the door open so it can dry out and not get more moldy with the moisture. I should not need to clean a washer each use. I hate using it and now I an stuck with it because I would feel bad selling it to someone. I hate this washer, but the dryer is fine.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Washer Dryer Combo, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Nov 19, 2022
Reviewer name: Jbecause
4 out of 5 stars
4 out of 5 stars review

Good Wash & Dry but...

Purchased 7/2021 and has been trouble free. Several issues I have are with electronic controls. 1. when wash completes the well drained items are STUCK to the drum, a simple end of cycle tumble for several minutes would leave all items available at bottom of drum instead of having to extricate much from sides. 2. Ease of wash/dry modifications is wack-o you can choose some programs, but they are not completely tailorable to my needs and often lock out areas (Hot, Cold, Spin, Temp etc.) outside of pre-sets. You must find your way through download-able menus that also have odd limits to tailoring a desired wash or dry. Likely program written by non users. Wifi unstable and frustrating to reenable after disrupted.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Nov 22, 2023
Reviewer name: Lachlan
5 out of 5 stars
5 out of 5 stars review

It is laundry monster!

I've had this unit for around 18 months. I moved from a home with a large utility room to a larger home but with a utility closet that only accommodated a side by side and no room for anything else. I bought the LG stack and freed enough space for a folding table. The LG is the best laundry unit I have ever owned. The size is large enough to accommodate the family laundry. I love its efficiency; its capacity; it is fast and washes/dries everything loaded into it. The multiple modes, fantastic cycles will take care of every situation. I've done a lot of laundry over the decades. This LG is the best laundry machine I've ever owned.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Sep 26, 2021
Reviewer name: KCdisappointed
1 out of 5 stars
1 out of 5 stars review

Don't buy, doesn't spin water from medium sized co

We've had our tower for about 18 months. It cannot spin water out of a medium sized comforter. Then we washed a sleeping bag, same thing. Tried to wash 2 winter jackets, same thing. If you only plan on washing regular clothes or a set of sheets, then this will work for you. Otherwise pass it up

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Oct 12, 2020
Reviewer name: ctfdcw
5 out of 5 stars
5 out of 5 stars review

Looks and Sounds Seriously Tech

[This review was collected as part of a promotion.] Very pleased with my choice. This machine has a serious tech look, serious tech (quiet) sound and does serious tech things to care for my laundry. A well thought-out machine, it takes full advantage of the direct drive inverter motor technology, all the way down to the simple magnet to keep the washer door ajar so everything can dry out. Would buy it again.

Review from lg.com
Helpful?5921HTFN8VK015534322714
Feb 13, 2021
Reviewer name: Ejacobs352
1 out of 5 stars
1 out of 5 stars review

Bad Purchase

I bought this washer/dryer for my one bedroom condo. I thought it would be a nice space saver for my condo, but am very disappointed. This washer is very noisy and I have had this washer for 3months and still have not been able to connect to the ThinQ app. This washer has limited wash cycles and smartphone app doestnt work at all. Garge Product.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LGE Social Media

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Jun 29, 2024
Reviewer name: Janet Beam
5 out of 5 stars
5 out of 5 stars review

I love how easy it is to use the features.

[This review was collected as part of a promotion.] I purchased this product 2 months ago and I love it. I had a problem that I thought was theirs but it turns out it was the plug that you plug this product into. The electrician repaired the plug with minumum cost.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LG Digital Care Team

Hi Janet, thanks for taking a moment to share your experience with us. We understand you’re enjoying your Single Unit Front Load LG WashTower with Center Control model WKEX200HRA, and it’s great to hear how easy the features have been to use over the past couple of months. We understand how frustrating it can be when something seems wrong at first, so it’s a relief that the issue turned out to be a simple outlet repair. It’s wonderful to know everything is running smoothly now and that you’re loving the appliance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Feb 21, 2021
Reviewer name: ripped off joe
2 out of 5 stars
2 out of 5 stars review

What a waste

This unit seems to have the ability to wash and dry well. It lacks any semblance of user control to truly maximize any of its potential. The default settings are a joke. Even worse, the lack of customization of its app settings is even worse. For the amount of money spent on this unit, I am completely dumbfounded on the lack of control I have over it. Almost every piece of clothing, blanket, or other item we buy today, has one simple instruction; machine wash cold and tumble dry low. This doesn't change based on how heavy duty or heavily soiled the load is. I feel completely ripped off having bought this unit for the money. LG needs to add a fully customizable cycle to its app. Until such time, nobody in their right mind should consider buying this over priced under productive device.

Review from lg.com
Helpful?5921HTFN8VK015534322714
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jan 11, 2021
Reviewer name: 1debmom
5 out of 5 stars
5 out of 5 stars review

Love the look and the efficiency

The home we purchased had a GE one piece washer dryer unit when we moved in. When the washer broke, I was on a mission to find full size front loaders to stack in the existing space. I was debating between Maytag and Whirlpool but having a hard time finding anything in stock. My husband and I were in Lowe’s and saw this and fell in love. It was so new to Lowe’s that they did not have it in their computer yet. Fortunately they were able to deliver it the following day. I had a mountain of laundry waiting to put it to the test! I love it! I have not connected to WiFi as I don’t see a need to be able to start it remotely. If I am home to put the clothes in the washer, I can turn on the machine!!!

Review from lg.com
Helpful?5921HTFN8VK015534322714