We've been using this machine for a couple months now, and here's my experience so far: The Good It does a good job cleaning. It does so effectively and quietly. I like the app features (but more on that later) that let you control the unit to a degree from your phone. Since we have ours in the basement, I also like that I can check the estimated time remaining in the cycle remotely and that it sends me a push notification when my washing/drying is done. The lint trap is far easier to clean than my previous dryer. I like that the front control panel does not have any "printed-on" button labels - on my old machine, the lettering rubbed away, likely from age/exposure to solvents in the cleaning products. That should not be an issue with this design. I also like the central placement of the control panel vs. stacking units that could go side by side, which would make the dryer controls positioned above my head. Overall the performance has been good so far, but I am a nit-picky person, so... The Bad While the lint trap is easy to clean, I also have to clean the rubber door gasket on the dryer every couple of cycles, as it collects lint on it in a way my old machine never did. I thought the rear vent inside the dryer was starting to rust, but upon further inspection it looks like it may have had some kind of adhesive on it that has collected lint which is now stuck to it. I have found some of the settings to be counterintuitive, or require some backtracking to get the machine to do what I want. For example, some settings (let's say a particular water temperature, steam, etc.) are only available in certain wash modes. I find I end up going through a cycle setup only to find that I can't do steam and then need to start again, guessing at a different mode that hopefully will allow me to input the settings I want. I could also look through the manual each time, or eventually memorize them all (?) but that's not any more convenient to me than what I'm doing now. I wish I had more control rather than the unit deciding it's smarter than I am. If I want to super steam my delicates, I should have that right. Similar story with trying to activate the interior light - sometimes it will let you, sometimes not. Why must use of the light be restricted at times? Who is the light going to hurt? Though I really like the app, it's crazy that so much basic functionality is locked away in there instead being accessible from the main control panel of the unit. For example, it is not possible to set a delayed cycle from the main control panel, but this can be done through the app. I cannot fathom how this point got through a product design review. This is incredibly basic functionality, and there are so many opportunities for it to break - if I don't have a smart phone or if its battery dies or I don't have it available, if I don't have wifi or the wifi in my house goes down, if the wifi hardware fails on the washer/dryer, if the wifi signal is bad from my router to the washer/dryer location, if LG decides to stop supporting the app or to start offering it as a subscription service. If any of these things happen, then basic functionality of the unit is entirely inaccessible. And that's just what I can think of right now. Who was in charge of this decision? It's NUTS! The app is great, but some of these functions should really be part of the physical control panel.

[This review was collected as part of a promotion.] I looked and looked for a W&D that made sense in my space - and this was perfect. Aesthetically pleasing, such smart technology, very quiet, a lot packed in a small package, and the controls in the middle - absolute perfection. I couldn't be happier with this purchase!

After 10 loads I'm impressed with this W/D unit although I've recently noticed more noise and vibration than the first loads, so I'm hoping this is not a downward spiral because I love the design and look of this unit. I only wish there were more ways to change the options in the wash cycles and an easy way to turn on the interior light.

This unit uses less space than our previous side by side washer and dryer. It cleans better as well. It looks better in the laundry room space. I am looking forward to our electricity bill to see if it is more efficient than our previous side by side.

Wash Tower is 4 days old and serious problems have started. With every dryer use, lint spreads all over the door gasket as well as the back of the lint screen. Extremely difficult to remove from the rubber gasket. Also the washer motor makes a periodic repeated grinding sound.  What next?

[This review was collected as part of a promotion.] My new LG Laundry Tower is an amazing workhorse! It is sleek and elegant to look at, and washes and dries a huge variety of items with ease and excellence! There is an infinite number of settings, so customization of laundry loads is always possible and exciting! It handles fragile as well as tough loads with ease and elegance!

[This review was collected as part of a promotion.] We have had our tower for over a month. It looks amazing. I love having the controls all in the middle. I am though with a few things. 1. The light doesn’t come on automatically when you open the door. 2. A major problem with the app which would allow me to download an additional type of load. I am totally frustrated with this! You can NOT adjust the water temp on the loads that are pre programmed . WHY? That’s just dumb! Quite often I just want to put my throw rugs in the dryer on air to fluff . There is NO air only cycle!! 3. If I use the dryer cycle on something besides VERY dry the clothes are really too damp. If I try to put them back in the dryer thinks they are dry and it won’t go again. I miss my last set! Would not recommend this again.

[This review was collected as part of a promotion.] The machine fit into a restricted space, giving us the fit we could not get from other models. The control panel is at perfect spot—right in the middle. It makes great ergonomic sense! And most importantly it performs well—washes better and more economically.

We bought this a few weeks ago and absolutely love it! It saves space on the outside but is huge on the inside and does a fabulous job cleaning and drying! It’s quiet and we set it up to talk to the app on our phones. So it reminds us when both the wash and dry cycles are done.

[This review was collected as part of a promotion.] This is an amazing machine! Love love love it but it is small. Cleans well, runs fast and quiet and has a small footprint. This is a great set for a single person who doesn’t want/need to wash much. I am only able to wash, at most, one queen sized blanket at a time. I also enjoyed the different wash and drying options making it very versatile and efficient. The quality of the wash is good but the capacity is small. If the size was bigger I would give it 10 stars! I would definitely buy it again if it was bigger. It is seriously the only drawback.