Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

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4.2 out of 5 stars

stars2,804 ratings1,383 reviews

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Showing 971-980 of 1,383 reviews

Sep 24, 2021

bomkata

1 out of 5 stars review

DO NOT BUY

15 days outside the warranty period the stitching starts to come out of this chair. the customer support is worthless.

Helpful?

reply from Supplier Response

Hi there! We are sorry to learn that your product is out of warranty. This product is manufactured by our licensed partner LF Products 800-379-9773. Please reach out to LF Products for available options. Thank you.

Apr 1, 2022

Stev

1 out of 5 stars review

Not good longterm

The arms will separate from the back eventually with this design. Might be good for about a year then all of a sudden the back will flop.

Helpful?

reply from Supplier Response

Hello Stev. We are sorry to hear this. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Aug 21, 2021

TINA J

5 out of 5 stars review

Verified Purchase

Nice Leather Office Chair

The chair was easy to put together, very comfortable to sit and at a good height. Worth the price. A good deal.

Helpful?

Dec 11, 2021

Fred

3 out of 5 stars review

Very Comfortable but Poor Quality Material (Seat)

This seat is comfortable, however the material on the seat is poor quality. The seat cover ripped at the seam.

Helpful?

reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Dec 10, 2020

manchu

1 out of 5 stars review

Poor quality of stiches

I bought this chair on Aug 14th 2020 for my 13 year old daughter. The chair stiches got damaged and ripped apart with light usage.

Helpful?

reply from Supplier Response

Hello, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Nov 5, 2021

Smiley

1 out of 5 stars review

I bought 2 chairs. Within the first 6 months, the stitching on the seat gave out. Very disappointing.

Helpful?

reply from Serta Team

Dec 13, 2022

Heather

1 out of 5 stars review

Seams ripping -

I got this chair last year for Christmas and it's falling apart! Love the comfort but it looks terrible, and at this rate won't last much longer.

Helpful?

reply from Supplier Response

Hello Heather, we are sorry to hear that the leather on your chair is not holding it's texture. If you require additional assistance,. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jul 8, 2021

Pat Walker

4 out of 5 stars review

Verified Purchase

exchange Chair

I want to know where to send back to exchange for a chair that tilt back, and a lever to stationary it in place please

Helpful?

Apr 3, 2022

Copperreds

3 out of 5 stars review

Verified Purchase

Uncomfortable

Not very comfortable to sit in for eight hours . It appears to be soft and comfy but don’t be fooled .

Helpful?

reply from Serta Team

Hi there. Thank you for your review. We're sorry to hear of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jan 5, 2023

1 out of 5 stars review

teared after guarantee time over

I have a wfh job and just sit for 40h weekly. I’m less than 100lbs. The seam teared a part after one year

Helpful?

reply from Supplier Response

Hello, Thank you for taking the time to let us know about your experience with our office chair. It sounds like your product is in need of a replacement seat cushion. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.