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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 951-960 of 1,383 reviews
Feb 17, 2021
Tammy
4 out of 5 stars review

Verified Purchase

Long day of comfort

Super comfortable!

Helpful?2UDP50LK21VK15387164300
Nov 27, 2020
De
3 out of 5 stars review

Hard seat and slight slope downward

It is a well made chair. The seat is hard, if you sit all day. To look at the seat you wouldn't think so, but it slopes downward. I will be keeping it and buying a seat cushion, because it was affordable and will be cheaper than buying the next price range chair.

Helpful?2UDP50LK21VK15387164300
Dec 27, 2021
Jewel61572
5 out of 5 stars review

Verified Purchase

Great chair

Great Chair

Helpful?2UDP50LK21VK15387164300
Jun 17, 2023
Mike
1 out of 5 stars review

WORST PURCHASE EVER.

WORST PURCHASE EVER. Recommend you do NOT buy. Purchase less than a year ago. Chair would lean back. Six months after purchase, the seat ripped on the seam. Repeated calls and emails for service either went unanswered or were wrong numbers. Neither the manufacturer nor Sam's Club would help. Will have to pay for another chair. First one purchased was returned to the store because the drilled and tapped holes would NOT line up.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hi Mike! We are sorry to hear about your experience and we want to help make this right. Please contact us directly at ServiceEscalations@trueinnovations.com so we can assist.

Nov 8, 2022
Jess
1 out of 5 stars review

Tilt lock won't stay engaged

You can push in the lever to keep the chair tilted forward but it won't stay pushed in. It will randomly pop out and the back of the chair suddenly leans back. Everytime it happens I think for a split second that I am falling. It scares me and I hate it. I would have returned it if I hadn't destroyed the box. The chair is nice and comfortable. However, I can't recommend it because I really prefer to have it locked upright.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement seat plate. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Jan 13, 2021
Deeeee
1 out of 5 stars review

DONT BUY

For the price and brand I expected this chair to be good quality. I bought one and it was making a clicking sound from the moment I sat on and leaned back. Returned it. I bought another one thinking well this one will work. It hasn’t even been one week of use and my bum is in pain and the chair is making a clicking sound when I sit. I’m not even at the weight limit of the chair. This chair is made with really low quality material. Within a week the chair lost it’s firm cushiness. Not worth it. Now the struggle to take it apart and return it again

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, we are sorry that the Serta Manager's Office Chair did not meet your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Feb 15, 2021
fran
5 out of 5 stars review

Verified Purchase

great chair

great chair, very comfy

Helpful?2UDP50LK21VK15387164300
Sep 9, 2021
Ariel
5 out of 5 stars review

Verified Purchase

Comfortable

Very comfortable

Helpful?2UDP50LK21VK15387164300
Aug 22, 2020
Pathfinder
2 out of 5 stars review

where is quality control today

Just purchased this week for Sams. The hydraulic cylinder will not hold the chair up after 1 day of use. Clearly says on the box it's rated for 250 lbs. I am 6'1" and 200 lb On Friday 8/21/20 at 3pm EST I called the number on the box 800-379-9773 (trueinovations ??) and get a VM saying "due to circumstances our phones are off today). Sent email, Non response. Furthermore, the handles on this thing look like they were painted in someone's garage with a can of spray paint. Horrible paint job. Im sure demand during covid has been crazy and manufactures have been doing everything possible to keep up but this is just an office chair......... Doesn't take a lot of quality control to catch these shortcomings. Now have to disassemble and take back for a refund Will buy something else.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, we are sorry that you experienced issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 22, 2022
stl
1 out of 5 stars review

Verified Purchase

no quality

no quality

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.