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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 941-950 of 1,383 reviews
Mar 26, 2021
Jo
1 out of 5 stars review

Beautiful chair lasted 6 weeks

Less than 6 weeks after purchase I was returning this chair - all of the seat padding on one side 'disappeared'! I bought a different Serta and the wheels are messed up. After researching...Serta doesn't make these chairs. BBB has 99 not so old complaints on the company that does!

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Dec 30, 2020
Jafoimo
2 out of 5 stars review

Misfit

The chair looks good and is made well. We purchased it mid 2019 and must have a misfit as far as the actual seat section because it is over stuffed towards the back and always makes you feel like you are being pushed out. It would be perfect if the extra padding did not make you feel like your fighting the chair to stay seated. It is still excellent condition but we are already looking to replace it.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, We are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Aug 22, 2020
Pathfinder
2 out of 5 stars review

where is quality control today

Just purchased this week for Sams. The hydraulic cylinder will not hold the chair up after 1 day of use. Clearly says on the box it's rated for 250 lbs. I am 6'1" and 200 lb On Friday 8/21/20 at 3pm EST I called the number on the box 800-379-9773 (trueinovations ??) and get a VM saying "due to circumstances our phones are off today). Sent email, Non response. Furthermore, the handles on this thing look like they were painted in someone's garage with a can of spray paint. Horrible paint job. Im sure demand during covid has been crazy and manufactures have been doing everything possible to keep up but this is just an office chair......... Doesn't take a lot of quality control to catch these shortcomings. Now have to disassemble and take back for a refund Will buy something else.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, we are sorry that you experienced issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 22, 2022
stl
1 out of 5 stars review

Verified Purchase

no quality

no quality

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reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Dec 30, 2019
Chuckster
1 out of 5 stars review

No Lumbar support

No lumbar support for lower back and chair is too high. It won't adjust any lower so my arms and seat are too high for the keyboard. I had a real office chair from my former place of employment that went much lower than this one and had better support. This may be going back.

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Dec 14, 2020
Sydney
1 out of 5 stars review

Horrible Chair

This chair is horrible and so is the customer service. The chair is crooked and leans to the left. I contacted the company and they sent me a replacement part to fix it. I installed the new part and it’s no better but worse! Contacted the company again to ask for a refund. No response. Very poorly made and defective. Can’t even use it because it’s so uneven and causes back pain. Do not buy this chair!

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Oct 9, 2020
Joy
1 out of 5 stars review

Poor Quality

We bought this at the start of quarantine in March 2020 for our college aged son who was suddenly attending college out of his bedroom. He is only 130 pounds and yet by June the seat seam has split into a foot long opening exposing the white filler material. He said the chair was comfortable but it certainly can't handle even a lightweight sitting in it for extended periods.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 17, 2023
Mike
1 out of 5 stars review

WORST PURCHASE EVER.

WORST PURCHASE EVER. Recommend you do NOT buy. Purchase less than a year ago. Chair would lean back. Six months after purchase, the seat ripped on the seam. Repeated calls and emails for service either went unanswered or were wrong numbers. Neither the manufacturer nor Sam's Club would help. Will have to pay for another chair. First one purchased was returned to the store because the drilled and tapped holes would NOT line up.

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reply from True Customer Service

Hi Mike! We are sorry to hear about your experience and we want to help make this right. Please contact us directly at ServiceEscalations@trueinnovations.com so we can assist.

Nov 16, 2023
AW10101010
1 out of 5 stars review

Poor Quality Chair

This is a comfortable chair but at the end of the day it is terrible quality. These chairs do not even last a year before the bonded leather breaks down, cracks and peels away. Thank goodness for Sam's return policy as this is a classic example where someone has borrowed a good name brand and swapped in a poor quality item.

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

May 19, 2021
Brandon Jenkins
5 out of 5 stars review

Verified Purchase

I recommend this chair. Easy to assemble

Great buy

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