Less than 6 weeks after purchase I was returning this chair - all of the seat padding on one side 'disappeared'! I bought a different Serta and the wheels are messed up. After researching...Serta doesn't make these chairs. BBB has 99 not so old complaints on the company that does!

The chair looks good and is made well. We purchased it mid 2019 and must have a misfit as far as the actual seat section because it is over stuffed towards the back and always makes you feel like you are being pushed out. It would be perfect if the extra padding did not make you feel like your fighting the chair to stay seated. It is still excellent condition but we are already looking to replace it.

Just purchased this week for Sams. The hydraulic cylinder will not hold the chair up after 1 day of use. Clearly says on the box it's rated for 250 lbs. I am 6'1" and 200 lb On Friday 8/21/20 at 3pm EST I called the number on the box 800-379-9773 (trueinovations ??) and get a VM saying "due to circumstances our phones are off today). Sent email, Non response. Furthermore, the handles on this thing look like they were painted in someone's garage with a can of spray paint. Horrible paint job. Im sure demand during covid has been crazy and manufactures have been doing everything possible to keep up but this is just an office chair......... Doesn't take a lot of quality control to catch these shortcomings. Now have to disassemble and take back for a refund Will buy something else.

no quality

No lumbar support for lower back and chair is too high. It won't adjust any lower so my arms and seat are too high for the keyboard. I had a real office chair from my former place of employment that went much lower than this one and had better support. This may be going back.

This chair is horrible and so is the customer service. The chair is crooked and leans to the left. I contacted the company and they sent me a replacement part to fix it. I installed the new part and it’s no better but worse! Contacted the company again to ask for a refund. No response. Very poorly made and defective. Can’t even use it because it’s so uneven and causes back pain. Do not buy this chair!

We bought this at the start of quarantine in March 2020 for our college aged son who was suddenly attending college out of his bedroom. He is only 130 pounds and yet by June the seat seam has split into a foot long opening exposing the white filler material. He said the chair was comfortable but it certainly can't handle even a lightweight sitting in it for extended periods.

WORST PURCHASE EVER. Recommend you do NOT buy. Purchase less than a year ago. Chair would lean back. Six months after purchase, the seat ripped on the seam. Repeated calls and emails for service either went unanswered or were wrong numbers. Neither the manufacturer nor Sam's Club would help. Will have to pay for another chair. First one purchased was returned to the store because the drilled and tapped holes would NOT line up.

This is a comfortable chair but at the end of the day it is terrible quality. These chairs do not even last a year before the bonded leather breaks down, cracks and peels away. Thank goodness for Sam's return policy as this is a classic example where someone has borrowed a good name brand and swapped in a poor quality item.

Great buy