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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 931-940 of 1,383 reviews
Feb 14, 2021
K kuttappen
4 out of 5 stars review

Verified Purchase

Good!

Feel very comfortable!

Helpful?2UDP50LK21VK15387164300
May 28, 2022
Md76
2 out of 5 stars review

Not worth the money

I’ve had my chair maybe for a year now. The seat and back cushions are still strong but the arm rests are completely gone! Like no cushion left at all! You can feel the steel, and I’ve not been hard at all on it, meaning not rough with it! It has been used all year as I’ve been teleworking, but it should still be in better shape than it is! I don’t believe anyone wants to buy a new chair every year!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 20, 2021
Abrad032
1 out of 5 stars review

Super uncomfortable. Caused severe hip and leg pa

I bought this chair a month ago. I really thought it was going to be a great chair. It seemed super comfortable in the store. After about a week and a half I started to notice that the seat of the chair was leaning to the right. My husband tried to fix it multiple times and it would be ok for a little while then would start leaning again. After work everyday my hips and legs were so sore I had to take pain meds to help. The chair is now sitting in the garage collecting dust. I would like to return it for a full refund but Sam's won't take it back.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there, thank you for taking the time to write a review. Please contact customer service at 1.800.379.9773. Thank you.

Jun 21, 2021
JeffreyH
2 out of 5 stars review

Comfortable at first becomes a squeaking disaster

This is not a 4.3 chair. Nice out of the box but after about 4 months it will begin to squeak and it gets worse and worse to where you can't move without it squeaking LOUDLY. It's my home office chair for less than a year now and have to get rid of it. I've tried to oil/grease but it's where the base of the chair meets the stem. I'm 6' 200 pounds and the comfort has worn out too. It's not a terrible chair for the money... spends a few more bucks.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jack, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Feb 10, 2021
Mary
5 out of 5 stars review

Verified Purchase

Great Purchase

Great Value

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Nov 8, 2022
Jess
1 out of 5 stars review

Tilt lock won't stay engaged

You can push in the lever to keep the chair tilted forward but it won't stay pushed in. It will randomly pop out and the back of the chair suddenly leans back. Everytime it happens I think for a split second that I am falling. It scares me and I hate it. I would have returned it if I hadn't destroyed the box. The chair is nice and comfortable. However, I can't recommend it because I really prefer to have it locked upright.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement seat plate. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Aug 3, 2020
sarah
1 out of 5 stars review

Peeling Leather

This chair has been in a home office and not used on a daily basis. Suddenly the covering which I thought was leather is peeling off. Looks like its shedding. This chair was purchased at Sams Club and is certainly not the quality I'm used to when I purchase from Sams.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sarah, we are sorry that you are having issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 27, 2021
Jewel61572
5 out of 5 stars review

Verified Purchase

Great chair

Great Chair

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Jan 11, 2022
LLLLJ
1 out of 5 stars review

Liked it but now won't stay up while seated in it.

Pleased with it's comfort and features for the first few months. But then the height started gradually sinking all the way down while I was seated in it. My weight is well below the 250 lb stated maximum weight. I would start seated at a comfortable height and before I knew it, I was sitting at the very bottom of the height adjustment mechanism which apparently needs to be replaced. It also tilts slightly forward so it feels like you are going to slide out.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

May 19, 2021
Brandon Jenkins
5 out of 5 stars review

Verified Purchase

I recommend this chair. Easy to assemble

Great buy

Helpful?2UDP50LK21VK15387164300