Sat in this chair at the store and thought it was really comfortable.. I’ve had the chair about a month and it already feels like the padding is worn out. Not comfortable. Would not recommend this chair. Good price but does not appear that it’s gonna last.

I've only had this chair for a couple months before the stitching started coming apart. It was small at first so could live with it. It's getting worse so I need to figure out how to return this now. I weight 130 pounds. There is no reason this should break so easily. I wish I checked the reviews before buying.

We bought this for our nephew. He needed a desk and office chair for his computer system that he uses for gaming. So I'm guessing he sits in it for long stretches of time. Anyway, it was on display at the Club. I sat in it. Very comfortable. Liked the Serta name like the other reviewer. I thought the price was excellent. He's been using it for over a month and I haven't heard any complaints! I sit in it when I visit his apartment. Still seems great to me. I didn't notice any damage to the material or anything and he has two cats. So I think it is holding up well. And my nephew weighs in the 225 lb range. Very pleased.

Easy to assemble. There are many imperfections in the finish. It looks more like a second. Back is either locked straight in place or moving can not be locked into a different position. After 6 weeks of daily use padding is not as comfortable. Nice moderate use chair.

While I was putting it together I started seeing flaws. Runs in paint on one arm, dent in the other. "Leather" stapled haphazardly causing built-in wrinkles. Padding in front of one arm less than the other. After assembly, I tried to adjust the reclining feature (spring). Turning it made virtually no difference. The sample in the store adjusted properly over a large range. It's a very poor quality chair. I'm returning it.

I tried out this assembled chair in the store, along with all the others, and it was the most comfortable. I had the chair shipped to my office and assembled it. Assembly was fairly simple and I was able to put it together without assistance. However, after a couple hours of sitting on the chair, I realized something wasn't right. It felt like the seat was crooked. When I stood up to check it out, I could see that the back of the chair did not properly align with the seat. It was flush on one side with a gap on the other. It appeared to be "off" from side to side as well as front to back. Since all of the assembly points are pre-drilled, there isn't anything that can be done to fix it or make it better. I tried it out for a full day of work and it seemed to get worse. The padding is also lacking, making for a rather hard and uncomfortable seat. This may be a decent chair for a home office, but it is not at all the quality or comfort needed for a full-time desk job.

I expected more from Serta. There is little to none lumber support. It actually hurts to sit in this chair. I caller the number printed on the box (directions say do not return to Sam's), I have e-mailed them, and I have had no response. I guess I will call Sam's and ask "What now?" I do not recommend this at all.

By far the most comfortable office chair we have tested. Great for aching backs. Was concerned about negative reviews about the leather peeling and did some research. All leather needs the proper cleaning products and moisturizers. Use products intended for leather. If you clean the chair using Windex, then YOU caused the chair to peel. It is not a manufacturer's defect, nor an issue with Sam's Club.

After about a year the hydraulic lift start leaking and I had to keep raising it. I went to Sams one day to see some else return the same chair a few months back with the same issue. If you go outside of Sams for a review of this product I found that this is a common issue.

This is a review for a year and a half after daily use. The chair is comfortable but not for all day. The leather (pleather) on the back and arms started to crack and peel off. The chair can be very noisy as the seat cushion is wearing out. The seam for the seat is coming apart as well. Mind you I weigh 130 lbs and am not rough on the chair but do use it 7 days a week. The peeling leather arm rests are connected to the plastic arm and both sides have cracked. Overall I would recommend if not for daily use.