This chair won't hold up. Within less than a year, it started to break at the seams. A year and half in, and the seat has a large opening (1" wide and 8" long). It also has openings at other seams. My last chair ($110 Staples brand chair) lasted 4.5 years before cracking. I'd buy this chair if it was $20, but I wouldn't pay anymore than that.

When I bought this chair I was working at home 4-5 hours a week and it was great. Now I’m working at home almost exclusively and the contoured seat is killing me and my tailbone. I even bought a cushion to help with this to no avail. I ordered a new chair without this contoured seat at as I think it puts too much pressure on your tailbone or at least for me. It’s a nice chair otherwise.

prime example of a company lending their name to a cheap import chair. have about 15 of these. the seat pans are bending and the cylinders leak so the chair wont stay up. this might be a good chair if you sat int 30 minutes a day but for any type of office environment these Serta chairs arent the ones

I bought this chair 3 weeks ago. During the pandemic, I was working 8 hours per day from home (Mon-Fri). The chair's skin started peeling off after 2 weeks of using. I just returned it to the local Sam's Club store. I wouldn't recommend it to anyone using it for 8 hours per day.

Sure, "it's only a hundred bucks", but are so many things manufactured to be cheap and disposable? I use my chair on a part-time basis, less than 2 days per week on average. Purchased in Jan 2020, the left armrest is starting to crack and there is a split in one of the seams on the seat pad. It creaks when you shift your weight (I'm not a heavy guy - 170 lbs), and while reasonably comfortable, I'm just overall dissatisfied with it.

I bought this office chairs from Sams Club. As per the manual, this was supposed to be "Serta Premium Chair" and is Executive Version of True Innovations chair. The "leather" on the seat and arms is pealing off, making the chair unusable, not to mention the mess all over the floor. This chair is an an office that is only used once or twice a week, so the chair hasn't even been used on a daily basis. When I contacted the company, I was told that the warranty runs out after one year. Really? This kind of investment for one year? I expect more from my office furniture. I would definitely NEVER buy a chair from True Innovations ever again. (Their name doesn't appear as the manufacturer, but their phone number does: 800-379-9773). Bad investment, would not buy again. It looks ripped exactly like other pics on this review.

I thought this chair would have been more comfortable that it’s serta the arms on the side is what make it uncomfortable . For the price of this chair serta should have made the arms expandable. I seen cheaper office chairs that have expandable arms on them and less cushion and built better than this chair. I was throwing out stuff and threw the box away so I can’t return it .

The comfort that you would expect from Serta is in this chair. However, the peeling leather is not expected. It won't take long before you start noticing small pieces of black "leather" on your floor. Soon after, large pieces will start peeling off. Find a cover for the seat and you'll have a comfortable chair without having to pick up garbage off of your floor everyday.

I just bought this chair today, therefore this is a very preliminary review. As is my practice, I'll revise it in the future if needed. Also, please understand that comfort is a very individual thing. I can only speak for how it fits my own back and posterior, which is pretty much perfectly. Yours, maybe not so much. That being said, buying a new chair was the main objective of today's shopping mission. To that end, I stopped at a well-known office supply store and sat in every one of the dozens of chairs they had before I visited Sam's Club. My plan was to sit my posterior in as many chairs as possible in as many stores as possible, and buy the one I liked best. This was that chair. It fits me perfectly. None of the dozens of chairs in the office supply store fit me as well as this chair does. I'd actually met this chair before. The floor model in the Kingston, New York club has been there for well over a year. Maybe more. It's showing some signs of wear, but that's to be expected from a store model. I've thought about buying it many times before; but being your basic tightwad, I kept putting it off. Recently, however, the pain in my old back from my old chair got to the point that I finally admitted that one of them had to be replaced; and new backs being hard to come by, I had to settle for a new chair. I was happy to find this chair not only still in stock at the Kingston club, but on sale, as well. Woo hoo! I pounced on it like a cat on a bird. As comfortable as the chair is, however, there are some flaws. The paint job on the arms, for example, is less than wonderful. There are some minor runs and drips. Nothing too noticeable, mind you, especially since it's rare that anyone other than myself is in my office; but you may be more picky about such things than I am. The assembly could have been easier, too. The hardest part was attaching the back. It's hard to line up the recessed holes in the arms with the posts in the back. It took me 40 minutes to assemble the chair, of which 30 were spent getting the recessed holes in the arms to line up with the posts in the back. I think it may be easier to first attach the arms to the back and then to the seat, which is opposite from the instructions (which, by the way, are actually in intelligible English [as well as Spanish], which is refreshing). But I'm not about to disassemble it to test that hypothesis. The only tool needed for assembly is an Allen wrench, which was included. That's nice. Not everyone owns Allen wrenches. The hardware appears to be of high-quality. There are no extras included, so don't lose any screws. Speaking of screws, when the instructions refer to the "big" and "small" screws, they mean the diameter, not the length. The "small" screws are longer than the "big" screws. I do have some concerns about how well the bonded leather will wear. It doesn't look especially durable. Bonded leather in general isn't known for its durability. I'll probably use some sort of leather conditioner on it to extend the life a bit. The rest of the chair seems quite sturdy. All in all, what I wanted was a comfortable chair, and this one certainly is. I provisionally recommend it, that provision being that I can't vouch for how long the bonded leather will last. Time will tell. In the meantime, I'm enjoying it. My back is happy. Richard

I bought this chair for my home office, now that I'm back working 100% remote. Chair worked fine for the first 6 months. Periodically the piston would sink the chair to the floor. Now it happens constantly. I might get 5-10 minutes sitting before the piston sinks to the floor. The phone number for LF Products listed below in a response to a comment below is not a working # per Verizon. Now I guess I'm stuck buying a new chair from a different warehouse club