I just purchased this item less than 10 days ago, after assembling it, I tried sitting on it and it tilts badly, I cannot even sit comfortably on it, I have to rest my legs on my desk so I don't fall off the chair. I have called different people to come look at the chair for me, and it has nothing to do with the assembling because that is pretty straight forward. The customer service line is not going through at all and I have trashed the box. This is by far the worst office chair I have every spent money on.

It is technically a conference room chair. It has a height adjustment and tilt adjustment, that is it. A conference room chair tilts/rocks back where it is connected to the frame underneath the seat. it does not tilt where the seat and back cushions come together. That being said, it is very comfortable; I telework and sit for 8 hours a day. When I get up at the end of the day I feel fine. I just hope the seat cushion does not compress too much over time.

Since day one, the backside leans back further on one side than the other, tried disassembling and reassembling with the same results. Nails poking out of the armrests after 3 months of use and the stitching began to unravel a few months after that. A year later the chair looks like it's 5 years old just from normal use. This is a $50 chair at best!

Sat in this chair at the store and thought it was really comfortable.. I’ve had the chair about a month and it already feels like the padding is worn out. Not comfortable. Would not recommend this chair. Good price but does not appear that it’s gonna last.

We had this chair for less than 3 months and it already has a rip at the seam of the seating area. I tried to return it to Sam's and they will not take it back. They said we have to go through Serta! Serta never answers the phone so now I am stuck with this piece of junk! I thought Sam's had a 100% satisfactory guarantee? I am really disappointed.

Doing lots of Zoom meetings right now, and the office chair I was using squeaked, popped and was embarrassing/disruptive to the meetings. The Serta Manager's Office Chair is perfect. It's a comfortable chair for extended periods of time...like Zoom meetings!

Faux leather started peeling a few months in with very little use and now it looks horrible. The cushion sank badly, chair pneumatic cylinder is of bad quality and now the Pneumatic height adjust does not work. When you sit on it, it squeaks & creaks. STAY AWAY!

I rarely leave reviews, but I am not happy with this purchase at all! I thought it would be a good deal, but the cheap material gets very uncomfortable when you're stuck at your desk too long, somehow it has marks of some sort all over it that have scratched(?) the back, when I do nothing but place a jacket on the back of the chair, but the worst part, and I am by no means at the max weight for this chair if you're wondering, it randomly moves down a little at a time. VERY frustrating! Especially when you're on the phone with a customer and it starts! It's actually made me jump a couple of times when I was working on something and it happened more abruptly!! (Has entertained customers that were in my office as well! I DO have a sense of humor, but this thing is getting ridiculous!) I Absolutely HATE this chair and do not recommend!

I have been waiting for almost 7 months for the replacement piece. The representative said it will take 10-16 weeks to process and it's been way too long. For the price I paid this is horrible. The handle got a small puncture from the inside out that hurts me if I'm not careful. So disappointing!

I tried out this assembled chair in the store, along with all the others, and it was the most comfortable. I had the chair shipped to my office and assembled it. Assembly was fairly simple and I was able to put it together without assistance. However, after a couple hours of sitting on the chair, I realized something wasn't right. It felt like the seat was crooked. When I stood up to check it out, I could see that the back of the chair did not properly align with the seat. It was flush on one side with a gap on the other. It appeared to be "off" from side to side as well as front to back. Since all of the assembly points are pre-drilled, there isn't anything that can be done to fix it or make it better. I tried it out for a full day of work and it seemed to get worse. The padding is also lacking, making for a rather hard and uncomfortable seat. This may be a decent chair for a home office, but it is not at all the quality or comfort needed for a full-time desk job.