My only complaint is the reclining is either straight up and rigid or all the way back, both of which are uncomfortable for long periods of time. I wish there was a better way to adjust this chair.

Very comfortable chair. I love the seat and back support. The only thing is that the shortest height setting is slightly to tall for me, I am 5’1”. The chair is perfect for my husband who is 5’9”.

The back support is wonderful, my back is not hurting anymore it is a very comfortable chair. I work form home and spend extended hours in front of my computer, I wish I had purchase this chair sooner. Very easy to assemble.

The chair is great; however, it arrived with a cut on one of the arms. The arms are the very part that get the most wear and tear. Quality control department must have been asleep.

It’s difficult to purchase items without trying them out. I hesitated but decided to “go for it.” Sure glad I did. It was very easy to put together, and it is extremely comfortable. Bonus - the price is very reasonable. Adjustability is easy and love the dark gray color.

This chair has been a good choice. It's very very comfortable. I work from home and I sit in this chair sometimes from 8 to 10 hrs a day with no ploblems.. I've done office work practically all my life and this is better than any chair I used. I purchased it about 2 months ago so I cant comment on the durability, but it's pretty sturdy. Very comfortable for my back and my bottom. I will buy it again if need be.

All of the assembly bolts, wheels, and hydraulic lift were missing. We had to wait for the manufacturer to send us the parts two weeks later. When the parts came in, most of the bolts were not even the correct length, but workable. The manufacturer clearly knew they sent us the wrong bolts as they sent two different Allen wrenches as well.

It is technically a conference room chair. It has a height adjustment and tilt adjustment, that is it. A conference room chair tilts/rocks back where it is connected to the frame underneath the seat. it does not tilt where the seat and back cushions come together. That being said, it is very comfortable; I telework and sit for 8 hours a day. When I get up at the end of the day I feel fine. I just hope the seat cushion does not compress too much over time.

I expected more from Serta. There is little to none lumber support. It actually hurts to sit in this chair. I caller the number printed on the box (directions say do not return to Sam's), I have e-mailed them, and I have had no response. I guess I will call Sam's and ask "What now?" I do not recommend this at all.

For my wife and I, Serta is a trusted and reliable maker of anything orthopedic - we've been sleeping on Serta's wonderfully comfortable mattresses for many years. Glad to see they are applying their skills in making equally comfortable office chairs.