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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 41-50 of 1,383 reviews
Apr 29, 2022
lexusc2cguy
3 out of 5 stars review

Verified Purchase

Reclining could be better.

My only complaint is the reclining is either straight up and rigid or all the way back, both of which are uncomfortable for long periods of time. I wish there was a better way to adjust this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 28, 2021
Jamie
5 out of 5 stars review

Verified Purchase

Very comfortable office chair

Very comfortable chair. I love the seat and back support. The only thing is that the shortest height setting is slightly to tall for me, I am 5’1”. The chair is perfect for my husband who is 5’9”.

Helpful?2UDP50LK21VK15387164300
Feb 22, 2021
Rebecca
5 out of 5 stars review

Verified Purchase

Awesome chair!

The back support is wonderful, my back is not hurting anymore it is a very comfortable chair. I work form home and spend extended hours in front of my computer, I wish I had purchase this chair sooner. Very easy to assemble.

Helpful?2UDP50LK21VK15387164300
Mar 24, 2021
Angie
1 out of 5 stars review

Verified Purchase

Defective when arrived!

The chair is great; however, it arrived with a cut on one of the arms. The arms are the very part that get the most wear and tear. Quality control department must have been asleep.

Helpful?2UDP50LK21VK15387164300
Aug 21, 2022
Keke
5 out of 5 stars review

Verified Purchase

Definitely a winner

It’s difficult to purchase items without trying them out. I hesitated but decided to “go for it.” Sure glad I did. It was very easy to put together, and it is extremely comfortable. Bonus - the price is very reasonable. Adjustability is easy and love the dark gray color.

Helpful?2UDP50LK21VK15387164300
Feb 1, 2022
None
5 out of 5 stars review

Verified Purchase

N/A

This chair has been a good choice. It's very very comfortable. I work from home and I sit in this chair sometimes from 8 to 10 hrs a day with no ploblems.. I've done office work practically all my life and this is better than any chair I used. I purchased it about 2 months ago so I cant comment on the durability, but it's pretty sturdy. Very comfortable for my back and my bottom. I will buy it again if need be.

Helpful?2UDP50LK21VK15387164300
Jan 25, 2021
Wingless
1 out of 5 stars review

Verified Purchase

Missing Parts

All of the assembly bolts, wheels, and hydraulic lift were missing. We had to wait for the manufacturer to send us the parts two weeks later. When the parts came in, most of the bolts were not even the correct length, but workable. The manufacturer clearly knew they sent us the wrong bolts as they sent two different Allen wrenches as well.

Helpful?2UDP50LK21VK15387164300
Oct 6, 2021
knickname
5 out of 5 stars review

Verified Purchase

Nice for the Price

It is technically a conference room chair. It has a height adjustment and tilt adjustment, that is it. A conference room chair tilts/rocks back where it is connected to the frame underneath the seat. it does not tilt where the seat and back cushions come together. That being said, it is very comfortable; I telework and sit for 8 hours a day. When I get up at the end of the day I feel fine. I just hope the seat cushion does not compress too much over time.

Helpful?2UDP50LK21VK15387164300
Feb 9, 2023
batty
2 out of 5 stars review

Verified Purchase

Serta should be better than this.

I expected more from Serta. There is little to none lumber support. It actually hurts to sit in this chair. I caller the number printed on the box (directions say do not return to Sam's), I have e-mailed them, and I have had no response. I guess I will call Sam's and ask "What now?" I do not recommend this at all.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

--Our customer service representatives are available Monday through Friday at 800-379-9773

Sep 5, 2020
WGK
5 out of 5 stars review

Verified Purchase

Amazing Comfort

For my wife and I, Serta is a trusted and reliable maker of anything orthopedic - we've been sleeping on Serta's wonderfully comfortable mattresses for many years. Glad to see they are applying their skills in making equally comfortable office chairs.

Helpful?2UDP50LK21VK15387164300