The chair looks good and comfortable. But the quality control is very inconsistent/bad. I bought one for me and one for wife. On both chairs, the gas lift will go down a few mm/cm as you sit on it. In mine but the gas lift didn't stayed in position. It'll randomly go down during the day. The customer care number is useless. No one ever picks-up the phone, if I opt for call-back, no one ever calls back. No one responds to email as well. After trying reaching them multiple times, I returned it to store and got a new one 2-3 weeks back. With the new one, the upholstery stitching on seat and back is loose to begin with. The leather is wrinkling as if its been in use for years. The gas lift seemed to staying uptil now but I felt it lowering on its own today. Called customer care, with same non-response as earlier.

When I first got it I thought it was awesome. However, very quickly the "leather" started peeling off and now, barely 6 months later, the seat came apart at the seams completely. This is after use by an 8 year old who weighs maybe 60 lbs. Very disappointed. Now I am trying to find the manufacturer number and hoping they will do something about this.

Needed a good office chair, so ordered one. Arrived yesterday. Very easy assembly, all required things in the box with instructions. Feels comfortable. Can adjust height. Leaning back is a problem as is not flexible going behind. Else all looks fine. Early days.

Seemed great for 8 months, THEN, the base shock died and left me sitting on my ankles UNDER the chair... they sent me a new shock, I worked a little too hard to change it AFTER WATCHING videos to illustrate the repair.... in the 12 months, the seat cushion was reported as hurting my bottom side to the point it felt as though i was being poked.... all in all, it seemed fine, yet again in 12 months it is not OK... i do not know if they will fix it again but I do not have hope it will be anything but a problem and soon

I do not feel this chair would help someone with back pain that much. It does offer some lumbar support. This is a very sturdy chair, was very easy to put together, is far more comfortable than the one I had and cost a lot less. Based on the bang for your buck I have to give it 5 stars. I do have back problems and had seen another Serta chair I liked much better but due to the fact it is on back order and you are only left with people charging a lot more for that specific chair, this chair is temporary until they are back in stock. I have no regrets on this purchase.

Seemed like a great chair at first! Would have given 5 stars. Now, not even 6 months after buying it the leather is peeling off and under where my daughter sits (mind you she’s 8 and only maybe 60 pounds) the seam came apart. It’s not complete junk in less than a year and I wasted $100.

I bought this chair for my home office and it's less than 2 years old. The faux leather on the arms has been peeling for months. Now I've realized part of the seat cushion has collapsed and causing me to lean to the left while sitting, which leading to back pain. Disappointed in the chair's durability. Would not buy again.

I bought this chair almost exactly a year ago and it's already broken, the back is held up by the arms on the side and if one of them goes the entire chair is useless. Very disappointed with the build quality of this product, please save your money and buy something of higher quality

I bought the chair on the Sam’s app and picked it up in the store, got home to start putting together and the 5 casters were missing, not sure what the protocol is but I am currently on hold with the manufacturer True Innovations to try to get them to ship me the missing parts immediately, otherwise I’m probably going to return the chair back to Sam’s. It’s obvious it’s not Sam’s fault they received an item from their vendor with missing parts.

I bought this chair several months ago and I am disappointed. The seat feels like it is tilted forward and I slide toward the front of the chair until I am in a slouched position. I think this is due to the padding near the back-rest not compressing as much as the padding in the center of the seat. I will be looking for another chair. On a positive note, the chair was easy to assemble and seems to be made with good quality materials.