After a month and a half of my wife using it for work, the seat has started separating at the seam!! When we first bought it, the handles were damaged. Called Serta and we we were sent new ones. But now the seat. Will return as others comment on peeling.

This chair is cheap and it shows. when its in the locked position, it rocks back and forth a little bit. also when in the locked position sometimes the lock gives out and you fall back. i would not buy this chair again. i would not recommend this chair.

Bought this chair for my office. Worked great for a few months but then one of the main support bolts broke off in the chair. Now I can’t get the bolt out and the chair is awful. Review said up to 250lbs. Im right at 235 and this broke on me in about 6 months. Will not be buying again.

I've had it about 2 weeks now and it's terrific! Comfortable, moves easily(even on my carpeted office floor) and it can be wiped down(which I really wanted). $99 is a good price for a chair with a high back. I put it together easily and barely needed the instructions. Highly recommend!

This chair feels great when you first sit in it but it is not good for all day computer work due to poor ergonomics. The bonded leather is probably fine for the back of the chair but it cracked and peeled off all along the seat after 2 years which basically ruined it. Never get bonded leather for high stress areas.

I am a fairly handy guy but this chair assembly was a definite challenge! When connecting the seat back you have to find a way to compress the base of the seat back against the rear of the seat of the mounting screws will not line up. I used a couple of Phillips screw drivers inserted into the bottom of the holes and then was able to muscle the seat back into place. Be careful not to strip the screw inserts in the chair back. I ended up using an electric screw driver with the correct bit size (lucky I had) to drive the mounting screw in. Super nice chair, terrible assembly experience. I'll mark "Yes" on recommending with reservation.

It initially looked good for 2 months then it's sheet start damaging. I would say don't buy or buy a better one. I regret to buy it. My back hurt badly because of this. Now with in 6 month have to buy new one. I can't it return since it reached the return timeline.

I really like the styling and comfort of the chair, but the seat cushion ripped all of a sudden…and it pinched us now and looks unsightly. Does the company replace torn bottom cushions? If I have to pay to replace or repair it will be unfortunate (which is why I put 2 stars). I haven’t had it very long, and expected to get more life out of it. Thoughts??

On the left arm of the chair there were 3 nails under the cushion, without knowing I kept my elbow and injured myself badly, ended up blood oozing out. I ended up in bad situation where I need to go to hospital to check everything was okay. I expected Serta and Sams Club does quality checks but after this experience I felt its not worth the price and quality.

Just like another reviewer, I was pleased with the initial purchase. The chair looked nice and felt comfortable. Around 10-11 months, the comfort was breaking down (I’m 145 lb, so not pushing it’s limits) I then started noticing the vinyl cracking everywhere- seat, arms, back, But it has been 14 months, so 2 months past the limited warranty & past the return window.