Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

Member photos

  • +128 images
Sort by |
Showing 611-620 of 1,383 reviews
Dec 20, 2017
Reviewer name: BwpStl
5 out of 5 stars
5 out of 5 stars review

Great chair

I've had it about 2 weeks now and it's terrific! Comfortable, moves easily(even on my carpeted office floor) and it can be wiped down(which I really wanted). $99 is a good price for a chair with a high back. I put it together easily and barely needed the instructions. Highly recommend!

Helpful?2UDP50LK21VK15387164300
Jun 6, 2022
Reviewer name: JAFR
2 out of 5 stars
2 out of 5 stars review

Great chair…but…

I really like the styling and comfort of the chair, but the seat cushion ripped all of a sudden…and it pinched us now and looks unsightly. Does the company replace torn bottom cushions? If I have to pay to replace or repair it will be unfortunate (which is why I put 2 stars). I haven’t had it very long, and expected to get more life out of it. Thoughts??

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 5, 2022
Reviewer name: hellokitty15
4 out of 5 stars
4 out of 5 stars review

ripped after 2 months

This chair is what I was looking for, comfortable, nice looking and around $100. I never realized how expensive office chairs are so I think this one is a good deal. However; it ripped fully down the middle of the seat after only two months. I bought a leather patch to try and fix it and I am getting a cover for the seat also. I work from home and I have used it for typical 40 hour work weeks so it should have held up for longer than 2 months. Nearly all seams are sewn and then have stitching on either side of the seam which is very nice but the one seam that doesn’t is the one you sit on and yep, that’s the one that ripped open.

Helpful?2UDP50LK21VK15387164300
Jul 10, 2022
Reviewer name: NT
3 out of 5 stars
3 out of 5 stars review

It's Okay But Looks Used

I've gotten this chair before but left it behind when we moved states. Ordered a new one, just in brown (other one was black and we loved it) this one came and the leather was dirty, the holes are drilled wrong, theres a gap between the two seats when put together. Overall it is still comfortable but it looks cheap and I was disappointed because I have the exact same chair at my other house that looks so different in comparison so beware.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello, we are sorry to hear that the second purchase was not up to par with the first purchase. Please do not hesitate to contact our warranty department at service@trueinnovations.com or call (800) 379-9773 so that we may provide replacement parts. We look forward to making this right.

Jan 30, 2021
Reviewer name: rochellemarie33
4 out of 5 stars
4 out of 5 stars review

Comfortable!

I needed a chair asap as mine broke. It scratches easily as it delivery scratched in the arms, keep that in mind. I bought the grey.. it looks grey/black - very sharp! Super comfortable, nice to have a lower back supporter! Overall 10 out of 10 ratings minus the scratches

Helpful?2UDP50LK21VK15387164300
Mar 8, 2022
Reviewer name: BDi
1 out of 5 stars
1 out of 5 stars review

Poor Quality and cause to Injury

On the left arm of the chair there were 3 nails under the cushion, without knowing I kept my elbow and injured myself badly, ended up blood oozing out. I ended up in bad situation where I need to go to hospital to check everything was okay. I expected Serta and Sams Club does quality checks but after this experience I felt its not worth the price and quality.

Helpful?2UDP50LK21VK15387164300
Jul 20, 2020
Reviewer name: Kristi
1 out of 5 stars
1 out of 5 stars review

Don’t waste your money

I bought this chair about 10 months ago. I work from home so use it 8 hour for work 5 days a week. I weigh less then 120 pounds. The pleather is peeling and the seam is separating. Not high quality at all if looking for an everyday work chair. If looking for a decoration that is used occasionally maybe this would work who knows but if you need something on the daily do not waste your money!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

hello Kristi, we are sorry thatt you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 10, 2020
Reviewer name: Matt
1 out of 5 stars
1 out of 5 stars review

Comfortable but Falls Apart After 2 Years

I received this chair as a gift two years ago and after about 18 months of use, the seam running across the middle of the seat started ripping and had ripped completely across the seat after another two months. The chair is comfortable, but does not raise very high if you have long legs or just want to sit higher than average. Also the stitching on the arm rests were coming out and the leather was peeling after about 18 months as well. I would give a higher rating for comfort, but I expect an office chair of this price to last longer than 2 years.

Review from walmart.com
Helpful?2UDP50LK21VK15387164300
Jan 21, 2021
Reviewer name: Ruth
3 out of 5 stars
3 out of 5 stars review

somewhat disappointing

The seat is too high off the ground. Even with the lift down as far is it will go, my feet swing about 2 inches off the ground. 5'2" is not an uncommon height. My feet would probably hit the ground if I took off the casters, but then I've got a star base scraping up my floor. The tilt tension also does not seem to function at all. I have tightened the tension considerably and there seems to be no difference in the tilt. It tilts back if i just rest my back normally against the chair. It is very comfortable otherwise, and you can lock the tilt, I just wish I had some control over the tilt. The arms are at a good height, but I'll need to find a cloth cover because I hate my skin sticking to pleather.

Helpful?2UDP50LK21VK15387164300
Apr 27, 2021
Reviewer name: JennaW
1 out of 5 stars
1 out of 5 stars review

Do Not Recommend

This chair is cheap and it shows. when its in the locked position, it rocks back and forth a little bit. also when in the locked position sometimes the lock gives out and you fall back. i would not buy this chair again. i would not recommend this chair.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello JennaW, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!