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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 591-600 of 1,383 reviews
Sep 15, 2021
Reviewer name: RDP
2 out of 5 stars
2 out of 5 stars review

Features and comfort good. Bad near seams.

Features and comfort good but started tearing near seam within 6 months. Sams club didn't took it back. I didn't wanted to go through the hassle of talking to chair warranty support.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We would love the opportunity to address your concerns. Please contact us at 1.800.379.9773. Thank you.

Aug 14, 2021
Reviewer name: Jstrick
2 out of 5 stars
2 out of 5 stars review

Leather flakes off chair

The chair is comfortable, I am 6'3" and weight 225 pounds. It has held up fine but it leaves leather all over my floor after about a year's worth of use.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jstrick, thank you for taking the time to write a review. We value your feedback and would like to help, please contact us at 1.800.379.9773. Thank you.

Nov 20, 2019
Reviewer name: Fred
1 out of 5 stars
1 out of 5 stars review

Cheap! Uncomfortable! Bonded Leather rips!

the bonded leather is plastic, it has comfort issues especially if you have a bad back, waste of $$$ buy a better chair you will be happier in the long end!

Helpful?2UDP50LK21VK15387164300
Dec 4, 2017
Reviewer name: Matt
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Poor fit unless you are 6' 4" or taller

I bought this chair online at Sam's club.com about 3 weeks ago and have been having bad knee pain for the past 2 weeks. I didn't realize the pain was from the length of the seat of the chair. My patellar tendons are so sore.

Helpful?2UDP50LK21VK15387164300
Jun 4, 2021
Reviewer name: scott29611
3 out of 5 stars
3 out of 5 stars review

Not bad but....

The chair seems to be of good quality. Assembly was easy. After having the chair for a couple of months, the hydraulic lift doesn't keep the chair at the desired height.

Helpful?2UDP50LK21VK15387164300
Mar 15, 2019
Reviewer name: michcamilo
1 out of 5 stars
1 out of 5 stars review

Poor Quality!

After a few months the fake leather started peeling off, and now every once in a while I'll be seating on it and the seat starts sinking down. But it is comfortable.

Helpful?2UDP50LK21VK15387164300
Jul 29, 2021
Reviewer name: jim
2 out of 5 stars
2 out of 5 stars review

Simply became lopsided after 8 months

The chair is easy to setup and comfortable enough but inexplicably after 8 months of daily use the back is bent at a 30 degree angle. The bolts are snug, but, poor quality the chair cannot be straightened.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jim, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact our customer Service Department at 1.800.379.9773 and they will assist you further. Thank you.

Jul 5, 2021
Reviewer name: Soraya
3 out of 5 stars
3 out of 5 stars review

Stitches apart

The chair is very nice and comfortable. I was very happy until the stitches start to become apart. I bought the chair maybe 10 months ago and I think is too soon to be broken.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Soraya, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Jun 29, 2022
Reviewer name: jcescobar
1 out of 5 stars
1 out of 5 stars review

poor quality chair

I bought this chair at sams and after two months the seams were damaged. On the other hand, I contacted customer service and I've been waiting for a response for 6 months. I do not recommend this chair is of very poor quality

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our service team did not meet your expectations. We value your comments as we are always looking to improve our department. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773 and ask for Jesus

Nov 25, 2018
Reviewer name: Jen2017
3 out of 5 stars
3 out of 5 stars review

Buy something else.

Bought this for my son's​ birthday. He weighs 90lbs. It lasted 6 months. The seat, arms, and all the seams are fine. The base of the seat is broken and pops when he shifts his weight.

Helpful?2UDP50LK21VK15387164300