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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 581-590 of 1,383 reviews
Jun 22, 2023
Reviewer name: DK70
1 out of 5 stars
1 out of 5 stars review

Poor Quality

Had the chair for a year, seams starting to rip on the seat and imitation leather is cracking and peeling on both armrests.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review, and letting us know your experience. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department at 800-379-9773 so we can find the best solution to get your chair in great condition.

Feb 28, 2022
Reviewer name: Fern
2 out of 5 stars
2 out of 5 stars review

eh

It was nice to have for a few months but then bolts kept coming loose and I have to retighten and now the chairs leather tore up.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there. We're sorry to learn of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Nov 1, 2021
Reviewer name: PK
1 out of 5 stars
1 out of 5 stars review

Fell apart after 8 months

Waste of money. Purchased one for myself and one for husband. The seat on his is already torn and seams are ripping.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 8, 2021
Reviewer name: Melmanz
1 out of 5 stars
1 out of 5 stars review

short term

Bought this chair couple years ago. Padding is very poor. Height randomly discharges cylinder to lowest position. Arm rest are not adjustable.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Melmanz, we are sorry to learn of your experience. Please contact 1.800.379.9773 for assistance with this product. Thank you.

Aug 14, 2021
Reviewer name: Jstrick
2 out of 5 stars
2 out of 5 stars review

Leather flakes off chair

The chair is comfortable, I am 6'3" and weight 225 pounds. It has held up fine but it leaves leather all over my floor after about a year's worth of use.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jstrick, thank you for taking the time to write a review. We value your feedback and would like to help, please contact us at 1.800.379.9773. Thank you.

Aug 5, 2020
Reviewer name: Savyo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice

The chair has a nice appeal. It is very, very comfortable and fits perfectly with my desk. Very easy to assemble, except for those little caps over the screws (who thought of that :[)

Helpful?2UDP50LK21VK15387164300
Feb 20, 2022
Reviewer name: Victoria
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

You get what you pay for

It seem a very convenient purchase due to price and reviews. The material felt plastic not like soft leather and the chai felt too tight, like there wasn’t comfortable room to spare. I’m a normal size person.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jul 5, 2021
Reviewer name: Soraya
3 out of 5 stars
3 out of 5 stars review

Stitches apart

The chair is very nice and comfortable. I was very happy until the stitches start to become apart. I bought the chair maybe 10 months ago and I think is too soon to be broken.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Soraya, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Jan 16, 2020
Reviewer name: Cootiebugsmom
1 out of 5 stars
1 out of 5 stars review

Not so great...

Chair seemed comfortable at first but then the strut wouldn't hold the position after less than a month.Should have purchased a different chair.Can't return because I already got rid of the box.

Helpful?2UDP50LK21VK15387164300
Jan 25, 2022
Reviewer name: RealReviews
1 out of 5 stars
1 out of 5 stars review

Terrible Chair

The arm rest are low and they do not adjust. The cushions are soft but it's not an ergonomic chair at all if you are working from home I am 5'9 and 210 for reference

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.