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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 481-490 of 1,383 reviews
Apr 6, 2021
Tim
1 out of 5 stars review

Disappointed

Returned within a month. Armrests were not very sturdy. Leather did not feel like it would last and as expected noticed tears. Surprisingly they were from a sharp object inside the chair. Returned immediately.

Helpful?2UDP50LK21VK15387164300
May 27, 2018
Just want a chair
1 out of 5 stars review

Don’t buy it!

I bought this chair about 2 years ago. The bonded leather started to peel off at about the 1year mark. It is a mess. If I could get my money back I would.

Helpful?2UDP50LK21VK15387164300
Dec 18, 2020
Linda
3 out of 5 stars review

Verified Purchase

Not what I expected

Once I had unpacked the chair, was kinda disappointed. Just my opinion. It looked and felt cheap. Didn’t look or feel like quality. It of course not leather. Plastic parts. But what can you say for the price.

Helpful?2UDP50LK21VK15387164300
Feb 28, 2022
Debra
1 out of 5 stars review

Buyer Beware

Less than a year the material started peeling off the arm rest.Returned it to the store for credit, then went to Office Depot and bought a better quality chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Debra. We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Nov 3, 2023
DP
1 out of 5 stars review

Comfortable but poor Upholstery

This chair is only good for 1.5 to 2 years, though they said 10 years warranty, Upholstery is only covered for 1 year as per customer care. so basically you are buying this to throw away after 2 years

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at 800-379-9773 or service@trueinnovations.com so that we can further assist you with this issue.

Sep 13, 2018
comparativeshopper
2 out of 5 stars review

Chair was nice cushion, top material peeled in 1.5

Chair has nice cushions and good back support, but material on it peeled in 1 1/2 years. At this time it is a piece of junk. Bad investment for me, would not buy again.

Helpful?2UDP50LK21VK15387164300
Sep 11, 2019
Aves
1 out of 5 stars review

poorly designed back

Had it for 6 weeks then leaned back and heard a serious creaking sound, now half of the back leans further than the other and leaning pushes further and is uncomfortable for more than a moment or two.

Helpful?2UDP50LK21VK15387164300
Oct 17, 2022
Lindsay
1 out of 5 stars review

Don't purchase!

We bought this chair in March 2022. It is now October and the seam in the seat has ripped open. Poorly made. Unfortunately, that seems to be the standard problem with most products these days.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement seat cushion. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Aug 28, 2022
Nana
2 out of 5 stars review

Chair

I bought this chair about 1 year ago for my craft room which I use only periodically and it's already tearing at the seat seams. It's a shame cause I really like it but would not buy this brand again.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Feb 21, 2021
FM
1 out of 5 stars review

Very Very bad chairs

I bought 4 chairs, it is not even 6 months and 3 chairs have already started ripping at the stitching lines in multiple areas. This is waste of money. Would NOT recommend this product AT ALL.

Helpful?2UDP50LK21VK15387164300