Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

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4.2 out of 5 stars

stars2,804 ratings1,383 reviews

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Showing 491-500 of 1,383 reviews

Sep 19, 2021

Mike

1 out of 5 stars review

Seams popping loose after 60 DAYS!

I've had this chair only 2 months. The seams are already bursting and the stuffing is coming out. I use this chair very lightly. There's no reason it should be falling apart.

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reply from Serta Team

Hello Mike, We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner LF Products and they will be able to assist you further. Please reach out to LF Products at 800-379-9773. Thank you.

Jul 11, 2019

BlockTile

1 out of 5 stars review

Not worth it! Did not last even a YEAR!

I bought two as you see attached pictures and they both couldn't make it a year. The bonded leather started to peel off very quickly. Making the chair unusable, not to mention the mess all over the floor.

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Dec 21, 2022

misty

1 out of 5 stars review

comfy but will not last

Comfy at first.. bought two of these. Each lasted about a year at most then they started coming a part at the seams. Save your money and buy something else!

Helpful?

reply from Supplier Response

Hello Misty, thank you for your feedback! We are sorry to hear that the cushions started coming a part at the seams. We would be more than happy to assist and send you out new parts. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Dec 4, 2017

Matt

2 out of 5 stars review

Verified Purchase

Poor fit unless you are 6' 4" or taller

I bought this chair online at Sam's club.com about 3 weeks ago and have been having bad knee pain for the past 2 weeks. I didn't realize the pain was from the length of the seat of the chair. My patellar tendons are so sore.

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Dec 25, 2020

Ramu

1 out of 5 stars review

Seat ripped after less than 3 months

I bought this chair in July 2020 at SamsClub in Edison, NJ. Assembled it in early september 2020. Nearly 3 months later the stiches in the seat have come out.. bought this for the Serta brand. Is there any warranty on this item?

Helpful?

reply from Supplier Response

Hello Ramu, We are sorry that you are experiencing issues with the Serta Office Chair. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Nov 29, 2020

Geo

1 out of 5 stars review

Poor Quality

I purchased this chair on November 25, 2020. It is four days later and the chair already broke when leaning backwards. Poor quality chair. Would not recommend or buy again.

Helpful?

reply from Serta Team

Hello Geo, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Sep 28, 2022

Berlui

1 out of 5 stars review

Dangerous! Stay away

The arm rest hast sharp pins that over time go thru the material and literal make you bleed. The worst chair in the world. The stitching also didn't last..

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Aug 12, 2020

TPL

1 out of 5 stars review

Seams Separated After A Month

Chair was purchased July 3, 2020 and after a month the seams have come undone. The threads have fallen apart. Is this covered under warranty or not? (I asked this question in the question section in the Q & A section and it was not posted.)

Helpful?

reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 24, 2017

None

4 out of 5 stars review

Verified Purchase

Very comfortable!

For as long as I have used it I'm very happy with it.

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Apr 13, 2020

GMoney

5 out of 5 stars review

Verified Purchase

Great Chair

Easy assembly and very comfortable. I question if the chair is made out of leather though.

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