Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

Member photos

  • +128 images
Sort by |
Showing 491-500 of 1,383 reviews
Dec 4, 2017
Matt
2 out of 5 stars review

Verified Purchase

Poor fit unless you are 6' 4" or taller

I bought this chair online at Sam's club.com about 3 weeks ago and have been having bad knee pain for the past 2 weeks. I didn't realize the pain was from the length of the seat of the chair. My patellar tendons are so sore.

Helpful?2UDP50LK21VK15387164300
Sep 19, 2021
Mike
1 out of 5 stars review

Seams popping loose after 60 DAYS!

I've had this chair only 2 months. The seams are already bursting and the stuffing is coming out. I use this chair very lightly. There's no reason it should be falling apart.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Mike, We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner LF Products and they will be able to assist you further. Please reach out to LF Products at 800-379-9773. Thank you.

Feb 28, 2022
Debra
1 out of 5 stars review

Buyer Beware

Less than a year the material started peeling off the arm rest.Returned it to the store for credit, then went to Office Depot and bought a better quality chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Debra. We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Sep 11, 2019
Aves
1 out of 5 stars review

poorly designed back

Had it for 6 weeks then leaned back and heard a serious creaking sound, now half of the back leans further than the other and leaning pushes further and is uncomfortable for more than a moment or two.

Helpful?2UDP50LK21VK15387164300
Dec 21, 2022
misty
1 out of 5 stars review

comfy but will not last

Comfy at first.. bought two of these. Each lasted about a year at most then they started coming a part at the seams. Save your money and buy something else!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Misty, thank you for your feedback! We are sorry to hear that the cushions started coming a part at the seams. We would be more than happy to assist and send you out new parts. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Sep 28, 2022
Berlui
1 out of 5 stars review

Dangerous! Stay away

The arm rest hast sharp pins that over time go thru the material and literal make you bleed. The worst chair in the world. The stitching also didn't last..

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jul 11, 2019
BlockTile
1 out of 5 stars review

Not worth it! Did not last even a YEAR!

I bought two as you see attached pictures and they both couldn't make it a year. The bonded leather started to peel off very quickly. Making the chair unusable, not to mention the mess all over the floor.

Helpful?2UDP50LK21VK15387164300
Sep 13, 2018
comparativeshopper
2 out of 5 stars review

Chair was nice cushion, top material peeled in 1.5

Chair has nice cushions and good back support, but material on it peeled in 1 1/2 years. At this time it is a piece of junk. Bad investment for me, would not buy again.

Helpful?2UDP50LK21VK15387164300
Mar 20, 2026
Tolgac
1 out of 5 stars review

Not Comfortable at all

bought from Sams. Looked great but it is not very uncomfortable as it leans to front and does not give back support. will probably return and get Lazy Boy version. Although they look same; it does not cause back ache like this chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding you feeling like it is leaning forward. We have a customer support team than can assist with this and would be glad to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 6, 2020
E Javier
5 out of 5 stars review

Verified Purchase

Serta Manager Office Chair

Excellent confort and perfect size

Helpful?2UDP50LK21VK15387164300