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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 471-480 of 1,383 reviews
Aug 26, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Perfect chair

Love this chair, it is very comfortable and supports my back wonderfully. I am short and the chair goes low enough so my feet touch the floor.

Helpful?2UDP50LK21VK15387164300
Jul 19, 2020
dmarie10
Walmart Associate
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

Purchased this chair for WFH purposes and not disapponted. Easy to assemble and perfect comfort for my needs with a great price.

Helpful?2UDP50LK21VK15387164300
Jun 5, 2019
okie0915
3 out of 5 stars review

Verified Purchase

Ok for the price

I’ve had this chair for less than a month. I can confirm what other reviewers have said about it tilting forward. Otherwise a comfortable chair.

Helpful?2UDP50LK21VK15387164300
Mar 13, 2022
office chair
1 out of 5 stars review

tears every time

Seems sturdy at first and great but with in less then a year the seem on seat tears and cushion pops out. I had 2 one for each child and both have done the same thing!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Sep 5, 2020
hyken
1 out of 5 stars review

Two in a Row, HORRIBLE Quality

First one, had seem coming apart out of the box. Replacement was OK out of the box but within 60 days, seems coming apart all over the place. This is used every day by my wife who weighs 105 lbs. Serta should be embarrassed.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 27, 2018
Just want a chair
1 out of 5 stars review

Don’t buy it!

I bought this chair about 2 years ago. The bonded leather started to peel off at about the 1year mark. It is a mess. If I could get my money back I would.

Helpful?2UDP50LK21VK15387164300
Jul 11, 2019
BlockTile
1 out of 5 stars review

Not worth it! Did not last even a YEAR!

I bought two as you see attached pictures and they both couldn't make it a year. The bonded leather started to peel off very quickly. Making the chair unusable, not to mention the mess all over the floor.

Helpful?2UDP50LK21VK15387164300
Dec 4, 2017
Matt
2 out of 5 stars review

Verified Purchase

Poor fit unless you are 6' 4" or taller

I bought this chair online at Sam's club.com about 3 weeks ago and have been having bad knee pain for the past 2 weeks. I didn't realize the pain was from the length of the seat of the chair. My patellar tendons are so sore.

Helpful?2UDP50LK21VK15387164300
Nov 2, 2022
RoseN
1 out of 5 stars review

DO NOT BUY!!

Purchased this chair in Feb/March of this year. The stitching has come completely undone across the entire seat. Had to use duck tape to keep it from getting worse. No longer have receipt or I would definitely would have returned.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement cushions. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Aug 12, 2020
TPL
1 out of 5 stars review

Seams Separated After A Month

Chair was purchased July 3, 2020 and after a month the seams have come undone. The threads have fallen apart. Is this covered under warranty or not? (I asked this question in the question section in the Q & A section and it was not posted.)

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!