I bought 2 chairs and the first one completely sat and look good but the second assembly exposed a bent metal attachment to chair which made the chair sit leaning 1" toward the right. To avoid shipping/return issues I added 2 washers 1/4' thick to the bottom plate to fix problem. Both chairs sits as I believe the should after mechanical intervention. I still like the Price!

I bought this chair 15 months ago, it's been a great chair the padding seat cushion are all in great shape. The only problem i had is the lift cylinder does not hold my weight anymore. I weigh 225 pounds and it worked great for the first year. then noticed slowly leaks down after several hours then following month 1 hour and now 5 minutes. overall its a great chair for someone who weighs 180 or less. My son uses it with no problems, his weight 180 lbs.

After only about a year the chair is totally falling apart. I contacted serta and they say there's only a year warranty on the chair. I'm looking for the receipt and hoping it's under a year. They want you to buy replacement parts at 25 plus shipping which is hardly worth it.Very disappointed on serta.

I bought this chair and after a couple of months what looked like cracks started appearing on the armrest. I looked closer and the staples under the armrest that secures the fabric are too long and when you bear down in the least on the armrest, the staples pierce the fabric from the bottom side. I went through the typical warranty hoopla and called the warranty number on the paperwork provided with the chair. The recording I got said my wait time was over 50 minutes! That's not happening..... I then sent an email through their website and after a week I had not heard back so I sent yet another! Crickets!!! Now I will just return the chair to Sam's Club and purchase a different chair. What could've been fixed with a simple replacement of the armrest pad will now result in the total loss to the company. While the chair is fine, I wouldn't trust them to ever stand behind a worse defect. I would avoid this brand at all costs!

I was very happy to get this chair because of the price and comfort compared to others in this range. I use it every day for work and gaming. It is still comfortable but the piston falls and I have to scoot it back up throughout the day. Also, the seams on the leather are starting to bust at the armrest and the seat cushion. I DO NOT recommend this chair. I would suggest saving your money and putting it towards a different one.

This chair is nice to sit and quality is great. I used several chairs before but it's perfect fit and feels looks comfortable.This chair was only available in samsclub.com first but have to pay $13.99 for shipping but now every where is available for club pick up.

I got this chair back in August 2020 and it is used daily because I’m on zoom for grad school and then all the study time that comes with it. I love the comfort and it’s a decently average/large sized chair. Unfortunately this chair isn’t made from quality material and the seams are already coming apart on the cushion. It’s definitely not a good long term investment, will unfortunately have to replace by the end of the year and for this price point that just doesn’t make a whole lot of sense for me.

Exactly as picture

The chair looks stylish and comfortable however the hardware has plenty of room for improvement. The caps that go on the arms of the chair to cover the bolts are constantly falling out and to the floor. I have a small dog (French bulldog) that loves to sniff around for small objects on the ground and these are very hazardous to his health.

I ordered four chairs. Three chairs were great, one chair did not go together well. I ordered another chair to replace the one that did not go together correctly. The extra chair did not go together well either. I had to take both chairs back. I am scared to order a sixth chair.