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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 411-420 of 1,383 reviews
Mar 3, 2022
Reviewer name: HardNip
4 out of 5 stars
4 out of 5 stars review

Very comfortable but lacks a little quality

I've had this chair for about a year and a half and it's been decent for everyday use for only $100. It's very comfortable and the seat tilt works as it should. I have 2 issues with it so far. The first is the leather on the arm rests started cracking after about 7 months of use, which is kind of annoying and makes it look a lot more used than it actually. The second is the actuator for the hydraulic cylinder does not lock the seat most of the time. I'd say about 2-3 time a day, I have to re-raise the seat because it will just slowly lower over time. With all that being said, I still think I would purchase again because like I stated earlier, it's only a $100 chair and the comfort factor far outweighs the slight quality issues.

Helpful?2UDP50LK21VK15387164300
Dec 4, 2021
Reviewer name: Tony
1 out of 5 stars
1 out of 5 stars review

Chair is Ok, but Customer Service is Dismal!

I bought this chair and after a couple of months what looked like cracks started appearing on the armrest. I looked closer and the staples under the armrest that secures the fabric are too long and when you bear down in the least on the armrest, the staples pierce the fabric from the bottom side. I went through the typical warranty hoopla and called the warranty number on the paperwork provided with the chair. The recording I got said my wait time was over 50 minutes! That's not happening..... I then sent an email through their website and after a week I had not heard back so I sent yet another! Crickets!!! Now I will just return the chair to Sam's Club and purchase a different chair. What could've been fixed with a simple replacement of the armrest pad will now result in the total loss to the company. While the chair is fine, I wouldn't trust them to ever stand behind a worse defect. I would avoid this brand at all costs!

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Tony! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 17, 2017
Reviewer name: GreeInn
5 out of 5 stars
5 out of 5 stars review

Execellent chair at Good Price

This chair is nice to sit and quality is great. I used several chairs before but it's perfect fit and feels looks comfortable.This chair was only available in samsclub.com first but have to pay $13.99 for shipping but now every where is available for club pick up.

Helpful?2UDP50LK21VK15387164300
Jan 17, 2022
Reviewer name: AHA worker
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Office Chair

The chair looks stylish and comfortable however the hardware has plenty of room for improvement. The caps that go on the arms of the chair to cover the bolts are constantly falling out and to the floor. I have a small dog (French bulldog) that loves to sniff around for small objects on the ground and these are very hazardous to his health.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry to learn of your experience. This product is manufactured by our licensed partner NVM Pet and they will be able to assist you with any requests about this items. Please reach out to NVM Pet at 704-814-6160 or customerservice@nvmpet.com. Thank you!

Apr 27, 2019
Reviewer name: samhyde
1 out of 5 stars
1 out of 5 stars review

Absolute junk

Had cracked seat and flimsy back in 3 months. Do not buy. Most of these reviews are fake.

Helpful?2UDP50LK21VK15387164300
Nov 25, 2020
Reviewer name: Monkey70
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Office Chair

Very comfortable. Only wish the chair reclined.

Helpful?2UDP50LK21VK15387164300
Nov 11, 2021
Reviewer name: Kayla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best chair

Best chair! Extremely comfortable and well made. Stylish as well. And a very great price!

Helpful?2UDP50LK21VK15387164300
Nov 14, 2020
Reviewer name: Muller
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Office chair

Comfortable and easy to put together

Helpful?2UDP50LK21VK15387164300
May 2, 2022
Reviewer name: Jojo73
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great chair

Easy to put together,very comfortable

Helpful?2UDP50LK21VK15387164300
Jul 19, 2022
Reviewer name: Vasu
1 out of 5 stars
1 out of 5 stars review

Cheap material

Purchased this year back but already arm and seat ripped off. Very disappointed with my purchase.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.