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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 391-400 of 1,383 reviews
Jun 23, 2022
Reviewer name: Joe
2 out of 5 stars
2 out of 5 stars review

extremely disappointed!

I purchased this chair 08/2021 for my home office. It is super comfortable. However, the past week 06/2022 the chair keeps falling. I did a ton of online research and fount out the gas piston is failing. There are some unconventional ways of fixing but the bottom line the chair is now useless. I am 6'2 and 215 so I am not overweight. There is no excuse for this.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement gas lift. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Sep 7, 2020
Reviewer name: pareeann
4 out of 5 stars
4 out of 5 stars review

Great buy

I was not expecting such a comfortable chair for this price- even junky office chairs start at about $50! The chair was pretty easy to assemble, except for the plastic screw covers ( I still can not get them to fit!). Take heed when the instructions say ‘do not tighten screws’, because if you do, you will have a hard time getting the seat back assembled with the arms! (Reading really IS fundamental-lol!) All in all, it is a pretty sturdy chair and worth the money. As far as whether it will last, that remains to be seen- but I am pleased with this purchase!

Helpful?2UDP50LK21VK15387164300
Jan 26, 2022
Reviewer name: Athena
5 out of 5 stars
5 out of 5 stars review

Loving it

I will have to say, I was apprehensive on buying this chair. I thought I'd have to pay an arm & a leg for actual comfort. I changed my mind when my friend posted on FB about how amazing this chair is, so I caved and got one too. It's been a few days of 9 working hrs and I am so happy I caved. My back is supported, my hips don't hurt and I'm in love. I'm also 38 wks pregnant, so the extra cusion support is major. I'm upset with myself for not purchasing sooner.

Helpful?2UDP50LK21VK15387164300
Oct 7, 2022
Reviewer name: debi8
1 out of 5 stars
1 out of 5 stars review

Horrible chair

When I sit up straight, I don't even touch the back of this chair. If I sit with my back against the chair my neck and shoulders hurt. I have to raise the seat up so high, I need a foot stool. It is comfortable, just not for sitting at a desk and working for 9 hrs.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 3, 2022
Reviewer name: HardNip
4 out of 5 stars
4 out of 5 stars review

Very comfortable but lacks a little quality

I've had this chair for about a year and a half and it's been decent for everyday use for only $100. It's very comfortable and the seat tilt works as it should. I have 2 issues with it so far. The first is the leather on the arm rests started cracking after about 7 months of use, which is kind of annoying and makes it look a lot more used than it actually. The second is the actuator for the hydraulic cylinder does not lock the seat most of the time. I'd say about 2-3 time a day, I have to re-raise the seat because it will just slowly lower over time. With all that being said, I still think I would purchase again because like I stated earlier, it's only a $100 chair and the comfort factor far outweighs the slight quality issues.

Helpful?2UDP50LK21VK15387164300
Jan 20, 2019
Reviewer name: NICKNAME
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

REQUIRES ASSEMBLY, UNCOMFORTABLE

No where in the online description or the catalog does it disclose that you must assemble this chair. People have had so much trouble with it that there are stickers telling you NOT TO RETURN BEFORE CALLING CUSTOMER SERVICE. The chair is NOT comfortable.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, We are sorry to hear that you were having issues with the assembly. The reason all of our chairs have the sticker underneath is because we are able to send out replacement parts free of charge under the warranty rather than having to return the full unit. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 6, 2020
Reviewer name: rustycraft
2 out of 5 stars
2 out of 5 stars review

Great Chair, BUT

Would be a great chair, but the wheels leave black marks where ever they touch the floor, and it is not an easy task to get the black marks off my white tile. Feel sorry for my wife who cleans them every other day.. chair doesn't roll while using the computer. Would be a 4.5 star rating if it weren't for the wheels .

Helpful?2UDP50LK21VK15387164300
May 24, 2022
Reviewer name: Valdes
5 out of 5 stars
5 out of 5 stars review

Great Buy, Very Comfortable

I have been eying this chair for over a year now. I bought other ones and they killed my neck and back. all adjustable height levels work great for my different work spaces, one them being a a lifetime 4 foot adjustable heigh folding table, 8 foot banquet table and a normal desk. My neck feels supported when I lean back, my back as well, sufficient cushion on my bottom, no sinking in 170 pound woman and husband is 235. Bottom not hard, but I like that it doesn't smoosh down when I sit and angle doesn't apply pressure to my tail bone. This seems to be the issue with so many chairs after sitting for one hours. Happy I finally decided to pay more for a better quality chair. I would recommend this to anyone. Of course always backed by Same Club satisfaction guarantee.

Helpful?2UDP50LK21VK15387164300
Jan 25, 2021
Reviewer name: r4nsack
3 out of 5 stars
3 out of 5 stars review

Comfortable but tilt tension does not work.

The chair is comfortable and has a good amount of cushion. The overall feel is solid. The tilt tensioner does not do anything. The manual says turn the knob counter clockwise to increase tension and make it harder to tilt back but it tilts back with hardly any weight at all.

Helpful?2UDP50LK21VK15387164300
Jun 21, 2023
Reviewer name: Rockin0ut
3 out of 5 stars
3 out of 5 stars review

Not comfy

I got this chair in Dec 22 and I was needing a good chair to work from home. I am sitting at my desk for almost 8 hrs and my lower back kills me from sitting. I don't recommend for long periods of sitting. It leans back and adjusts up and down but it's just not working for me. Says weight max is 275 but being over 200 probably isn't ideal for comfort. It was a decent price of $100 when I purchased it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to share your experience and feedback on your Serta office chair. We are sorry to hear that this chair is not meeting your expectations. Please feel free to reach out to our customer service department at 800-379-9773 for assistance with your chair.