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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 381-390 of 1,383 reviews
Mar 3, 2022
Reviewer name: HardNip
4 out of 5 stars
4 out of 5 stars review

Very comfortable but lacks a little quality

I've had this chair for about a year and a half and it's been decent for everyday use for only $100. It's very comfortable and the seat tilt works as it should. I have 2 issues with it so far. The first is the leather on the arm rests started cracking after about 7 months of use, which is kind of annoying and makes it look a lot more used than it actually. The second is the actuator for the hydraulic cylinder does not lock the seat most of the time. I'd say about 2-3 time a day, I have to re-raise the seat because it will just slowly lower over time. With all that being said, I still think I would purchase again because like I stated earlier, it's only a $100 chair and the comfort factor far outweighs the slight quality issues.

Helpful?2UDP50LK21VK15387164300
Oct 5, 2020
Reviewer name: Pj
1 out of 5 stars
1 out of 5 stars review

Terrible chair

I purchased two of these chairs. One of them I had to exchange as it had holes in it out of the box. The replacement also has small holes in various places but not like the first. The other chair is raised and cracking on one arm rest and the seam on the seat is seperated. This chair is used by someone who weight 102 pounds no way should it have this much damage in less than 8 months. Very disappointed in the quality and tge fact that I wasted the money on them.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry that the Serta Manager's Office Chair did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 17, 2017
Reviewer name: GreeInn
5 out of 5 stars
5 out of 5 stars review

Execellent chair at Good Price

This chair is nice to sit and quality is great. I used several chairs before but it's perfect fit and feels looks comfortable.This chair was only available in samsclub.com first but have to pay $13.99 for shipping but now every where is available for club pick up.

Helpful?2UDP50LK21VK15387164300
Jul 3, 2020
Reviewer name: John
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Solid, Basic, Well-Constructed

Solid, well constructed, basic chair. Nothing fancy, but looks thus far to be durable. Foam in seat is comfortable, particularly the pad at the outer edge of the seat where less comfortable padding could cut off circulation at back of knees. But was with every regular-use chair, the truth will out over time how well it holds up. Too soon to possibly know right now.

Helpful?2UDP50LK21VK15387164300
Mar 26, 2021
Reviewer name: KK
2 out of 5 stars
2 out of 5 stars review

Cheap material, good comfort

I got this chair back in August 2020 and it is used daily because I’m on zoom for grad school and then all the study time that comes with it. I love the comfort and it’s a decently average/large sized chair. Unfortunately this chair isn’t made from quality material and the seams are already coming apart on the cushion. It’s definitely not a good long term investment, will unfortunately have to replace by the end of the year and for this price point that just doesn’t make a whole lot of sense for me.

Helpful?2UDP50LK21VK15387164300
Jun 12, 2023
Reviewer name: Office Guy
2 out of 5 stars
2 out of 5 stars review

Disappointed

Disappointed in quality over time. It was nice and felt study for first couple months, then began to show signs of wear. I am well under the rated weight for the product, but the air/pneumatic height adjustment did not hold my height over time. Also, within a year the back and sides have become loose and unstable, despite making sure all hardware is secure. I noticed the arms of the chair came loose from the set internally, so I cannot access to fix without cutting through the faux leather.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review. We're sorry to hear about your experience with the Serta Office Chair. This is not the type of experience we want our customers to have. We apologize for the issue you're experiencing with the gas lift. Please contact our customer service department at 800-379-9773, and we can determine which replacement parts would be best suited to repair your chair. Thank you for bringing this to our attention, and we look forward to making this situation right for you.

Aug 30, 2019
Reviewer name: Aaron
3 out of 5 stars
3 out of 5 stars review

Not Good For Long Term Use

I work from home so I'm in this chair 8-10 hours a day. I wish I would have spent the extra $100 on the Serta chair at Office Depot. I have a chair pad in the chair now because it's not comfo to sit in for long hours without it. There isn't any lumbar support so if you have lower back problems you may want to purchase another chair. For $100 bucks it's ok for light use, but not if you plan on sitting in the chair for more than 7-8 hours a day (even with breaks).

Helpful?2UDP50LK21VK15387164300
Feb 22, 2021
Reviewer name: Kerster11
3 out of 5 stars
3 out of 5 stars review

Decent chair, but overpriced for what it is.

Chair fits fine and is comfy enough but missing some key features for a $100+ chair. First, it can be locked fully vertical or can rock back- there's no way to fix it at an angle like many chairs. Also, the caps that cover the screw holes are terrible: they are not silver like the arms but black, slightly misshapen, and most are too small- they fall out easily, and since the arms are curved, even when you get one to stay half the cover sticks out (ugly). Only reason I'm not returning it is that it's reasonably comfy and I can give it to one of my kids and go back to my old chair. Not getting another.

Helpful?2UDP50LK21VK15387164300
Dec 4, 2021
Reviewer name: Tony
1 out of 5 stars
1 out of 5 stars review

Chair is Ok, but Customer Service is Dismal!

I bought this chair and after a couple of months what looked like cracks started appearing on the armrest. I looked closer and the staples under the armrest that secures the fabric are too long and when you bear down in the least on the armrest, the staples pierce the fabric from the bottom side. I went through the typical warranty hoopla and called the warranty number on the paperwork provided with the chair. The recording I got said my wait time was over 50 minutes! That's not happening..... I then sent an email through their website and after a week I had not heard back so I sent yet another! Crickets!!! Now I will just return the chair to Sam's Club and purchase a different chair. What could've been fixed with a simple replacement of the armrest pad will now result in the total loss to the company. While the chair is fine, I wouldn't trust them to ever stand behind a worse defect. I would avoid this brand at all costs!

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Tony! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jan 9, 2022
Reviewer name: Ron
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Poorly built

I ordered four chairs. Three chairs were great, one chair did not go together well. I ordered another chair to replace the one that did not go together correctly. The extra chair did not go together well either. I had to take both chairs back. I am scared to order a sixth chair.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Ron, We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.