This chair is most uncomfortable. It sloops forward making me feel like I am sliding off the chair.The leather is not soft at all. I would NOT buy this item again

Chair has a lot of improvements to work on. The chair starts to rip in the seams with use and it's not that old of a chair. Wouldn't suggest this chair. It's comfortable and it works but just not the type of chair to have in the long run.

This is the second desk chair that we have purchased like this. The first one is three years old and has held up really, really well. The other one was delivered last week for my son and it was so easy to assemble. This chair will not disappoint!

The chair is comfortable, but I hate the tilt, it's set to be tilted in the front direction which means you need a seat belt to hold yourself or keep a foot support to keep it straight or back. But was not expecting such a product from Serta.

We purchased the chairs in July 2022 for our office. They get used 2-3 days a week. It is now April of 2023 and the chairs are not holding up well. The fabric is tearing and they are kind of falling apart.

I have been eying this chair for over a year now. I bought other ones and they killed my neck and back. all adjustable height levels work great for my different work spaces, one them being a a lifetime 4 foot adjustable heigh folding table, 8 foot banquet table and a normal desk. My neck feels supported when I lean back, my back as well, sufficient cushion on my bottom, no sinking in 170 pound woman and husband is 235. Bottom not hard, but I like that it doesn't smoosh down when I sit and angle doesn't apply pressure to my tail bone. This seems to be the issue with so many chairs after sitting for one hours. Happy I finally decided to pay more for a better quality chair. I would recommend this to anyone. Of course always backed by Same Club satisfaction guarantee.

No where in the online description or the catalog does it disclose that you must assemble this chair. People have had so much trouble with it that there are stickers telling you NOT TO RETURN BEFORE CALLING CUSTOMER SERVICE. The chair is NOT comfortable.

The chair is comfortable and has a good amount of cushion. The overall feel is solid. The tilt tensioner does not do anything. The manual says turn the knob counter clockwise to increase tension and make it harder to tilt back but it tilts back with hardly any weight at all.

The chair looks stylish and comfortable however the hardware has plenty of room for improvement. The caps that go on the arms of the chair to cover the bolts are constantly falling out and to the floor. I have a small dog (French bulldog) that loves to sniff around for small objects on the ground and these are very hazardous to his health.

Was a great chair. After a year, the chair no longer sits straight, and the locking mechanism keeps coming unlocked causing me to fall backward. The chair is now awful, and I must find a new chair. I am 6ft 2 and weigh 225lbs. I use my chair daily. I would not waste my money on this product.