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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 371-380 of 1,383 reviews
Jun 10, 2019
Reviewer name: Janet NH
1 out of 5 stars
1 out of 5 stars review

Not a Good Buy!

This chair is most uncomfortable. It sloops forward making me feel like I am sliding off the chair.The leather is not soft at all. I would NOT buy this item again

Helpful?2UDP50LK21VK15387164300
Jul 1, 2021
Reviewer name: Josh
2 out of 5 stars
2 out of 5 stars review

Comfy but also heavily flawed.

Chair has a lot of improvements to work on. The chair starts to rip in the seams with use and it's not that old of a chair. Wouldn't suggest this chair. It's comfortable and it works but just not the type of chair to have in the long run.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Josh, we are sorry to learn of your experience. This product is manufactured by our licensed partner Living Style and they will be able to assist you. Please reach out to Living Style at 800.379.9773. Thank you!

Aug 8, 2021
Reviewer name: PNM
5 out of 5 stars
5 out of 5 stars review

Fabulous desk chair for this price point

This is the second desk chair that we have purchased like this. The first one is three years old and has held up really, really well. The other one was delivered last week for my son and it was so easy to assemble. This chair will not disappoint!

Helpful?2UDP50LK21VK15387164300
Mar 17, 2022
Reviewer name: A J
3 out of 5 stars
3 out of 5 stars review

Not too good

The chair is comfortable, but I hate the tilt, it's set to be tilted in the front direction which means you need a seat belt to hold yourself or keep a foot support to keep it straight or back. But was not expecting such a product from Serta.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 12, 2023
Reviewer name: MDD
1 out of 5 stars
1 out of 5 stars review

Doesn't last long

We purchased the chairs in July 2022 for our office. They get used 2-3 days a week. It is now April of 2023 and the chairs are not holding up well. The fabric is tearing and they are kind of falling apart.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

We are sorry to hear that your chairs have not held up as expected. Please reach out to our customer service department at 800-379-9773 so that we can send replacement cushions.

May 24, 2022
Reviewer name: Valdes
5 out of 5 stars
5 out of 5 stars review

Great Buy, Very Comfortable

I have been eying this chair for over a year now. I bought other ones and they killed my neck and back. all adjustable height levels work great for my different work spaces, one them being a a lifetime 4 foot adjustable heigh folding table, 8 foot banquet table and a normal desk. My neck feels supported when I lean back, my back as well, sufficient cushion on my bottom, no sinking in 170 pound woman and husband is 235. Bottom not hard, but I like that it doesn't smoosh down when I sit and angle doesn't apply pressure to my tail bone. This seems to be the issue with so many chairs after sitting for one hours. Happy I finally decided to pay more for a better quality chair. I would recommend this to anyone. Of course always backed by Same Club satisfaction guarantee.

Helpful?2UDP50LK21VK15387164300
Jan 20, 2019
Reviewer name: NICKNAME
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

REQUIRES ASSEMBLY, UNCOMFORTABLE

No where in the online description or the catalog does it disclose that you must assemble this chair. People have had so much trouble with it that there are stickers telling you NOT TO RETURN BEFORE CALLING CUSTOMER SERVICE. The chair is NOT comfortable.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, We are sorry to hear that you were having issues with the assembly. The reason all of our chairs have the sticker underneath is because we are able to send out replacement parts free of charge under the warranty rather than having to return the full unit. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 25, 2021
Reviewer name: r4nsack
3 out of 5 stars
3 out of 5 stars review

Comfortable but tilt tension does not work.

The chair is comfortable and has a good amount of cushion. The overall feel is solid. The tilt tensioner does not do anything. The manual says turn the knob counter clockwise to increase tension and make it harder to tilt back but it tilts back with hardly any weight at all.

Helpful?2UDP50LK21VK15387164300
Jan 17, 2022
Reviewer name: AHA worker
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Office Chair

The chair looks stylish and comfortable however the hardware has plenty of room for improvement. The caps that go on the arms of the chair to cover the bolts are constantly falling out and to the floor. I have a small dog (French bulldog) that loves to sniff around for small objects on the ground and these are very hazardous to his health.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry to learn of your experience. This product is manufactured by our licensed partner NVM Pet and they will be able to assist you with any requests about this items. Please reach out to NVM Pet at 704-814-6160 or customerservice@nvmpet.com. Thank you!

Oct 14, 2022
Reviewer name: MAC
1 out of 5 stars
1 out of 5 stars review

Was a great chair. After a year, the chair no longer sits straight, and the locking mechanism keeps coming unlocked causing me to fall backward. The chair is now awful, and I must find a new chair. I am 6ft 2 and weigh 225lbs. I use my chair daily. I would not waste my money on this product.

Helpful?2UDP50LK21VK15387164300