Faux leather started peeling a few months in with very little use and now it looks horrible. The cushion sank badly, chair pneumatic cylinder is of bad quality and now the Pneumatic height adjust does not work. When you sit on it, it squeaks & creaks. STAY AWAY!

This is a big disappointment. I've had this chair less than a year and the material has cracked and is peeling, and the seat continually sinks; I'm having to readjust the height every 5-10 minutes. This chair is a complete waste of money (I paid $20 more it than it's marked at this time) - spend a little more and get yourself a better, more reliable chair.

I rarely leave reviews, but I am not happy with this purchase at all! I thought it would be a good deal, but the cheap material gets very uncomfortable when you're stuck at your desk too long, somehow it has marks of some sort all over it that have scratched(?) the back, when I do nothing but place a jacket on the back of the chair, but the worst part, and I am by no means at the max weight for this chair if you're wondering, it randomly moves down a little at a time. VERY frustrating! Especially when you're on the phone with a customer and it starts! It's actually made me jump a couple of times when I was working on something and it happened more abruptly!! (Has entertained customers that were in my office as well! I DO have a sense of humor, but this thing is getting ridiculous!) I Absolutely HATE this chair and do not recommend!

I just bought this chair today, therefore this is a very preliminary review. As is my practice, I'll revise it in the future if needed. Also, please understand that comfort is a very individual thing. I can only speak for how it fits my own back and posterior, which is pretty much perfectly. Yours, maybe not so much. That being said, buying a new chair was the main objective of today's shopping mission. To that end, I stopped at a well-known office supply store and sat in every one of the dozens of chairs they had before I visited Sam's Club. My plan was to sit my posterior in as many chairs as possible in as many stores as possible, and buy the one I liked best. This was that chair. It fits me perfectly. None of the dozens of chairs in the office supply store fit me as well as this chair does. I'd actually met this chair before. The floor model in the Kingston, New York club has been there for well over a year. Maybe more. It's showing some signs of wear, but that's to be expected from a store model. I've thought about buying it many times before; but being your basic tightwad, I kept putting it off. Recently, however, the pain in my old back from my old chair got to the point that I finally admitted that one of them had to be replaced; and new backs being hard to come by, I had to settle for a new chair. I was happy to find this chair not only still in stock at the Kingston club, but on sale, as well. Woo hoo! I pounced on it like a cat on a bird. As comfortable as the chair is, however, there are some flaws. The paint job on the arms, for example, is less than wonderful. There are some minor runs and drips. Nothing too noticeable, mind you, especially since it's rare that anyone other than myself is in my office; but you may be more picky about such things than I am. The assembly could have been easier, too. The hardest part was attaching the back. It's hard to line up the recessed holes in the arms with the posts in the back. It took me 40 minutes to assemble the chair, of which 30 were spent getting the recessed holes in the arms to line up with the posts in the back. I think it may be easier to first attach the arms to the back and then to the seat, which is opposite from the instructions (which, by the way, are actually in intelligible English [as well as Spanish], which is refreshing). But I'm not about to disassemble it to test that hypothesis. The only tool needed for assembly is an Allen wrench, which was included. That's nice. Not everyone owns Allen wrenches. The hardware appears to be of high-quality. There are no extras included, so don't lose any screws. Speaking of screws, when the instructions refer to the "big" and "small" screws, they mean the diameter, not the length. The "small" screws are longer than the "big" screws. I do have some concerns about how well the bonded leather will wear. It doesn't look especially durable. Bonded leather in general isn't known for its durability. I'll probably use some sort of leather conditioner on it to extend the life a bit. The rest of the chair seems quite sturdy. All in all, what I wanted was a comfortable chair, and this one certainly is. I provisionally recommend it, that provision being that I can't vouch for how long the bonded leather will last. Time will tell. In the meantime, I'm enjoying it. My back is happy. Richard

I just purchased this item less than 10 days ago, after assembling it, I tried sitting on it and it tilts badly, I cannot even sit comfortably on it, I have to rest my legs on my desk so I don't fall off the chair. I have called different people to come look at the chair for me, and it has nothing to do with the assembling because that is pretty straight forward. The customer service line is not going through at all and I have trashed the box. This is by far the worst office chair I have every spent money on.

Sat in this chair at the store and thought it was really comfortable.. I’ve had the chair about a month and it already feels like the padding is worn out. Not comfortable. Would not recommend this chair. Good price but does not appear that it’s gonna last.

Very bad experience with this chair as well as the customer service. Bought this chair about a year ago and within eight months or so the "gas lift" started to give out, chair would automatically lower to floor, etc. One year warranty, no problem, right? WRONG. I called Sam's Club, they put me off to Serta's customer service agent (True Innovations?). They will not replace the chair but will send me a new "gas lift" to replace on my own. After about three weeks, I have to go pick up the lift as it was delivered to the wrong address. Then I have to go buy a tool to replace the lift, and once I do, I realize they sent me the wrong size lift, it doesn't fit my chair, so the chair is now useless. I try to follow up with "True Innovations" and now they will not return my emails. A total piece of junk, and the "warranty" is useless. Save your time and money and go buy something else.

Purchased at the end of May 2020. Immediately upon assembly, noticed the casters were deformed. Called the support line (a place called True Innovations, NOT Serta). They have 1 CS rep, and it took me 3 days, at 2 hours/day to get through. They agreed to send new casters, I sent my receipt as proof, and then was ignored for 2 weeks until I could get through again and made sure they processed my replacements. Finally received the casters and was able to use the chair for just over a month. Now, as with other reviews on here, the seams have completely disintegrated. No other use of this chair other than a desk chair for 1 month. Completely unacceptable quality.

Sure, "it's only a hundred bucks", but are so many things manufactured to be cheap and disposable? I use my chair on a part-time basis, less than 2 days per week on average. Purchased in Jan 2020, the left armrest is starting to crack and there is a split in one of the seams on the seat pad. It creaks when you shift your weight (I'm not a heavy guy - 170 lbs), and while reasonably comfortable, I'm just overall dissatisfied with it.

I got this chair about 6 months ago- it looked well built and solid, plus the Serta name suggested it was a plusher chair for hours of daily use. It is comfortable, but has two different issues. First, the arms are made of paper-thin pleather that tear REAL easy. And once they tear, it is very sharp. The second issue is the piston tends to go out on these- I have had 2 fail out of 3 after a short time. You sit down, and it immediately sinks to the bottom. It will stay if you raise it back up, but I'm not keen in falling downwards at least once a day.