prime example of a company lending their name to a cheap import chair. have about 15 of these. the seat pans are bending and the cylinders leak so the chair wont stay up. this might be a good chair if you sat int 30 minutes a day but for any type of office environment these Serta chairs arent the ones

I just bought this chair today, therefore this is a very preliminary review. As is my practice, I'll revise it in the future if needed. Also, please understand that comfort is a very individual thing. I can only speak for how it fits my own back and posterior, which is pretty much perfectly. Yours, maybe not so much. That being said, buying a new chair was the main objective of today's shopping mission. To that end, I stopped at a well-known office supply store and sat in every one of the dozens of chairs they had before I visited Sam's Club. My plan was to sit my posterior in as many chairs as possible in as many stores as possible, and buy the one I liked best. This was that chair. It fits me perfectly. None of the dozens of chairs in the office supply store fit me as well as this chair does. I'd actually met this chair before. The floor model in the Kingston, New York club has been there for well over a year. Maybe more. It's showing some signs of wear, but that's to be expected from a store model. I've thought about buying it many times before; but being your basic tightwad, I kept putting it off. Recently, however, the pain in my old back from my old chair got to the point that I finally admitted that one of them had to be replaced; and new backs being hard to come by, I had to settle for a new chair. I was happy to find this chair not only still in stock at the Kingston club, but on sale, as well. Woo hoo! I pounced on it like a cat on a bird. As comfortable as the chair is, however, there are some flaws. The paint job on the arms, for example, is less than wonderful. There are some minor runs and drips. Nothing too noticeable, mind you, especially since it's rare that anyone other than myself is in my office; but you may be more picky about such things than I am. The assembly could have been easier, too. The hardest part was attaching the back. It's hard to line up the recessed holes in the arms with the posts in the back. It took me 40 minutes to assemble the chair, of which 30 were spent getting the recessed holes in the arms to line up with the posts in the back. I think it may be easier to first attach the arms to the back and then to the seat, which is opposite from the instructions (which, by the way, are actually in intelligible English [as well as Spanish], which is refreshing). But I'm not about to disassemble it to test that hypothesis. The only tool needed for assembly is an Allen wrench, which was included. That's nice. Not everyone owns Allen wrenches. The hardware appears to be of high-quality. There are no extras included, so don't lose any screws. Speaking of screws, when the instructions refer to the "big" and "small" screws, they mean the diameter, not the length. The "small" screws are longer than the "big" screws. I do have some concerns about how well the bonded leather will wear. It doesn't look especially durable. Bonded leather in general isn't known for its durability. I'll probably use some sort of leather conditioner on it to extend the life a bit. The rest of the chair seems quite sturdy. All in all, what I wanted was a comfortable chair, and this one certainly is. I provisionally recommend it, that provision being that I can't vouch for how long the bonded leather will last. Time will tell. In the meantime, I'm enjoying it. My back is happy. Richard

I rarely leave reviews, but I am not happy with this purchase at all! I thought it would be a good deal, but the cheap material gets very uncomfortable when you're stuck at your desk too long, somehow it has marks of some sort all over it that have scratched(?) the back, when I do nothing but place a jacket on the back of the chair, but the worst part, and I am by no means at the max weight for this chair if you're wondering, it randomly moves down a little at a time. VERY frustrating! Especially when you're on the phone with a customer and it starts! It's actually made me jump a couple of times when I was working on something and it happened more abruptly!! (Has entertained customers that were in my office as well! I DO have a sense of humor, but this thing is getting ridiculous!) I Absolutely HATE this chair and do not recommend!

Very bad experience with this chair as well as the customer service. Bought this chair about a year ago and within eight months or so the "gas lift" started to give out, chair would automatically lower to floor, etc. One year warranty, no problem, right? WRONG. I called Sam's Club, they put me off to Serta's customer service agent (True Innovations?). They will not replace the chair but will send me a new "gas lift" to replace on my own. After about three weeks, I have to go pick up the lift as it was delivered to the wrong address. Then I have to go buy a tool to replace the lift, and once I do, I realize they sent me the wrong size lift, it doesn't fit my chair, so the chair is now useless. I try to follow up with "True Innovations" and now they will not return my emails. A total piece of junk, and the "warranty" is useless. Save your time and money and go buy something else.

This chair is really comfortable. I would have given it a 5 star review on initial purchase. Unfortunately the leather breaks down and stars peeling itself off just after 2 years. I'm tired of taping and patching... its a home office chair that sees only occasional use, so keep in mind you may only get a year out of it for real 40 hour office work...

This is a review for a year and a half after daily use. The chair is comfortable but not for all day. The leather (pleather) on the back and arms started to crack and peel off. The chair can be very noisy as the seat cushion is wearing out. The seam for the seat is coming apart as well. Mind you I weigh 130 lbs and am not rough on the chair but do use it 7 days a week. The peeling leather arm rests are connected to the plastic arm and both sides have cracked. Overall I would recommend if not for daily use.

Faux leather started peeling a few months in with very little use and now it looks horrible. The cushion sank badly, chair pneumatic cylinder is of bad quality and now the Pneumatic height adjust does not work. When you sit on it, it squeaks & creaks. STAY AWAY!

Bought this chair a few months ago and I've been using it every day since the purchase for 4-8 hours per day. It's holding up well, it's comfortable, and the quality seems good for the cost. I have only one complaint: There is an adjustable metal pin in the undercarriage of the chair that controls whether or not the chair pivots forward and back, or remains stationary fixed upright. I prefer my chair to have a stationary back, so I keep the pin pushed all the way in to lock the back of the chair in position. This pin tends to slide out often, on its own, into the position that allows the back to pivot. As a result, the chair back "gives way" with a pop, and the back of the chair starts to pivots with no warning. When it happens, your first instinct is that you're going to fall over backward, which is nerve-wracking.

This is a big disappointment. I've had this chair less than a year and the material has cracked and is peeling, and the seat continually sinks; I'm having to readjust the height every 5-10 minutes. This chair is a complete waste of money (I paid $20 more it than it's marked at this time) - spend a little more and get yourself a better, more reliable chair.

We purchased these chairs in September for our two children to use as they stayed home for school. In November the seams started to split open, cracks appeared in the armrest. Now, only 4 months later in January, it's time for new ones as they have completely fallen apart. We are very satisfied with these chairs.