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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 21-30 of 1,383 reviews
May 7, 2018
Khalilieh
3 out of 5 stars review

Verified Purchase

Nice but uncomfortable

I bought 2 of these chairs for a great price, good feel and structure however they are uncomfortable to sit on and seem to be leaning forward all the time.

Helpful?2UDP50LK21VK15387164300
Aug 27, 2017
HARLEM LADY
5 out of 5 stars review

Verified Purchase

COMFORTABLE, AFFORDABLE HOME OFFICE CHAIR!!!!!

THIS IS THE MOST COMFORTABLE OFFICE CHAIR I HAVE EVER SAT IN. I SEARCHED HIGH AND LOW FOR A COMFORTABLE, EASY TO ASSEMBLE OFFICE CHAIR WITH A HIGH BACK (FOR HEAD RESTING OF COURSE), AND FOUND THIS GREAT CHAIR BY SERTA!!!! IT IS DEFINITELY WORTH THE MONEY AND WILL LAST A VERY VERY LONG TIME. I ABSOLUTELY LOVE MY NEW HOME OFFICE CHAIR!!!!! I SIT IN THIS CHAIR MORE THAN 12 HOURS A DAY ON THE PHONES IN MY HOME OFFICE AND IT FEELS GOOD FOR MY LOWER BACK PAIN. GREAT BUY!!! WORTH IT!!! LONG LASTING PURCHASE!!

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Mar 2, 2022
RS Jespersen
4 out of 5 stars review

Verified Purchase

I definitely like this chair!

I ordered this chair over a month ago now. It arrived fast. I found it easy to assemble, but I have assembled a few in the past. As for comfort, for me it is great! I'm enjoying it as I write this. The color was as it looked and great (gray). The only one complaint I do have is that I did buy the extra warrantee, which I NEVER usually do, but since this chair is made by Serta, and I know they make good mattresses, but I think they are new to the office chair market, I paid the 10 bucks extra. The problem is, I know nothing about this policy, or warrantee... I have nothing that came with the chair, nothing has ever come in the mail; am I supposed to contact them somehow???

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Jul 22, 2022
Connie
3 out of 5 stars review

Verified Purchase

Not a lot of adjustment features

I bought this for my daughter who is working from home. For the price this seems to be a well made chair. She initially put the seat on backwards and was ready to return it. But when on correctly, is much better. There is no adjustment possible in terms of anything except up and down for the seat.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 11, 2019
Yaya
2 out of 5 stars review

Verified Purchase

Not what I expected ...

This chair was bought for my wife, Cathy, who is writing this review. The look of this chair is beautiful. However, I bought it for its functionality. Per chair details on Sam's Club site, the chair seat should have capability to be raised at 90 degree angle to provide relief to upper legs (thigh/hamstring area). That's the main reason I bought the chair. But, neither me nor my husband have been able to raise the chair to any angle to provide relief to my hamstrings! I bought this chair to replace a mesh office chair purchased from Costco. I work from home & my work chair is as essential as my computer! Plus, the rear of seat that connects to seat back is HARD. Not happy. What gives?

Helpful?2UDP50LK21VK15387164300
Sep 3, 2022
Bethany Shipley
1 out of 5 stars review

Verified Purchase

Defective chair

I have purchased this chair before. It is comfortable but after 1 year the hydraulic lift went out and I could not find a hydraulic kit to replace and fix the chair with. I really like this chair so I bought another. Put it together - which was easy - when I sat down on it the leather seat split. It was not cut before. I can send a picture, if necessary. I have not had time to contact Sams to replace this chair at this moment. But that is actually beside the point. I took the time to go pick up the chair, put it together and then the leather split and the chair looks terrible. I have no time for this. Won’t be buying another Serta chair

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement gas lift. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Feb 17, 2022
Shannon
5 out of 5 stars review

Verified Purchase

Great buy

This is a great chair. Sturdy, nice looking and very comfortable. It was rather easy to put together, the only issue I had was with the arms, they are a little hard to line up. The price is great, about half of what I had seen for similar chairs. I bought it for work and so far it is helping my back issues.

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May 4, 2021
Deewalt
1 out of 5 stars review

Verified Purchase

Cheap plastic arms

The arms supports were made of cheap plastic scratched and peeling off the imitation silver paint. Chair body appears nice and comfortable. Adjustment piece poor quality too. Returned chair after putting together , would not hold up to daily use as damaged prior to assembly.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Deewalt, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Sep 3, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Major Comfy

The car is perfect and super comfy. I was scared of buying it because of all the mixed reviews. So I have had this chair for 2 months now and it still feels great. I highly recommend this chair for everyone who is working from home and needs to be seated for hours.

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May 18, 2021
Jloweyo
4 out of 5 stars review

Verified Purchase

Comfortable but has no recline function

This office chair is comfortable. I wish it had an adjustable back but it is pretty upright. It took me about 45 minutes to put together. Assembling the back of the chair to the side rails was tricky but other than that it was quite easy. We are happy with our purchase for the price.

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