Looks are deceiving, and to say Serta made this chair they need to stick with mattresses. It “looks” pillowy soft and fluffy but it’s not. You can’t even rock back in this chair, it’s angled to push you forward and theirs no control arm to lean back. Not happy with this purchase and they delivered it with a missing armrest. I returned it and got a better chair.

Got this for my 120 pound, 5'5" wife. She loves it and says it fits her perfectly. Here are some of her comments... Pros - "I love this chair. It has very comfortable seat and back cushions. Firm, but not squishy and not too hard. It rolls very smoothly. I feel that my lower back is supported. I feel like I have better posture while sitting in this chair. I can sit all of the way back in the chair and easily type on my keyboard. The stitching is nice and even which is important because it is white on black so it stands out. (She's a seamstress, so apparently that's something she noticed.) Adjustable height allows my chair's arms to fit under my pull-out keyboard shelf. It's so much more comfortable than my old chair. Love it." Cons - "When the chair is at lowest height setting my feet don't reach flat to the floor." (Balls of her feet do, but not heels when barefoot.) I am 220 pounds and 5'11", and it fits me very well too. I do like it, but ended up I buying the LazyBoy Alston (also from Sam's Club) for myself... best chair I've ever owned.

I tried this chair in the store and fell in love with it, so I bought one , had it delivered and husband assembled,,,,, Does not feel like the same chair as I cannot tilt it at all, maybe returning and will have to , because right now it is just simply pushing me out of the chair and very stiff.

Nice chair. Easy to assemble. My husband uses it for up to 10 hrs daily and has had no issues or complaints. Only had for about 2 weeks, so cant speak to or give rating for longevity. We will see how long this one last.

This chair is like sitting on a marshmallow cloud. Super comfortable & supportive for good posture. Hubby & I have been pleasantly surprised for the great price!

Unfortunately the bonded leather has already started peeling on the armrest. Very comfortable chair but that means nothing if it looks terrible and cracked/peeled finish scrapes your arm.

This is the second of these chairs that I have purchased. I had bought one last year for my home office and liked it very much, but so did my daughter. Tired of sharing so got another one. I work sometimes 10 hours in the chair and alway great.

Taller than normal chair, causes legs to kit bottom of keyboard tray. Company has NO support, they don't return emails, don't answer calls. Would not purchase again.

For the price it is a comfortable and sturdy chair. It is well weighted and easy to move around in. The seat is wide and fits big behinds comfortably.

I purchased these chairs for all of the employees in my office. They LOVE them and we are very pleased with our choice of office chair. The memory foam is a big hit for sure!